2/10 â UngenĂŒgend
Ryan
1. Okt. 2025
VerbesserungswĂŒrdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Stay 11/09/25 absolute shambles
Complaint made at time of stay to Gabriel Gomez to which to response forthcoming.
Arrived to no sign outside building, could not find entrance and therefore had to pay extra taxi charges.
Heating did not work in original room. Foot prints on bathroom floor. Construction dust. Due to this had to change room late in the evening.
The reason for booking was to utilise spa and pool facilities, which had been paid for as part of room rate. Unable to do this as building works unfinished and services not open to public. Restaurant closed so had to get breakfast to room.
Workmen still working at 1am at night due to unfinished works, kept us awake and had to go to reception in pyjamas to inform staff of the ongoing issues and to stop work so we could sleep.
Second room dusty due to ongoing construction work.
As we advised, we are long term travelling on a budget and this was to be a special occasion for us and we feel completely let down by Raddison due to the services you were unable to offer. Rooms should not be let when unfinished and services as advertised should be open as a minimum, as paid for by customers and should be available to all. It is false advertisement and we were unable to relax at any point during our stay as per above comments and due to workmen all over the building. Worst hotel service to date and stay completely ruined. The place was a health hazard and should not have been open to public or severely subsidised rates for room only no spa services.
Ryan
Aufenthalt von 1 Nacht im September 2025
