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Hacienda Valentino

3.0 star property

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Breakfast, lunch and dinner served
Property video
Lobby
Daily cooked-to-order breakfast for a fee
Standard Room | Premium bedding, pillow-top beds, in-room safe, individually decorated

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Bar
  • Air conditioning
  • Pet-friendly
  • Breakfast available
  • 24/7 front desk
  • Housekeeping

Explore the area

View in a map
44 Av Josefa Ortiz de Domínguez, San Cristóbal de las Casas, CHIS, 29250
  • Place, Santo Domingo Handicraft Market
    ‪3 min walk‬
  • Place, San Cristóbal de las Casas Cathedral
    ‪6 min walk‬
  • Place, Arches of Carmen
    ‪7 min walk‬
  • Airport, Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl)
    ‪81 min drive‬

Room options

View all photos for Standard Quadruple Room

Standard Quadruple Room | Premium bedding, pillow-top beds, in-room safe, individually decorated

Standard Quadruple Room

  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room

Standard Room | Premium bedding, pillow-top beds, in-room safe, individually decorated

Standard Room

10.0 out of 10
Exceptional
(1 review)
  • 24 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room

Premium Room | Premium bedding, pillow-top beds, in-room safe, individually decorated

Premium Room

  • 27 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Hacienda Valentino

Hotel with a restaurant, 9-minute walk to San Cristóbal de las Casas Cathedral
Along with a restaurant, this hotel has a bar/lounge and concierge services. WiFi in public areas is free. Additionally, a 24-hour front desk, tour/ticket assistance and a garden are on-site. Change of towels is available on request
Hacienda Valentino offers 10 air-conditioned accommodations, which are accessible via exterior corridors, and features a safe and complimentary bottles of water. This individually decorated and furnished accommodation includes desks. Pillowtop beds feature premium bedding. 40-inch Smart televisions come with cable channels.

Bathrooms include a shower, slippers, designer toiletries and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and a hairdryer. In-room massages, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

During your stay at Hacienda Valentino, you're just a quick walk from San Cristóbal de las Casas Cathedral. Free WiFi in public areas, a restaurant and a bar are available. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Services include a concierge, tour or ticket assistance and luggage storage
  • Just a 3-minute walk from Santo Domingo Handicraft Market and 9 minutes on foot from San Cristóbal de las Casas Cathedral
  • Airport shuttle service available for a fee
  • Cats and dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee. Multilingual staff, gift shops/newsstands, and tour/ticket assistance are also featured at Hacienda Valentino.

Smoking is allowed in designated areas at this 3-star San Cristóbal de las Casas hotel.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 7:30 AM to 1:00 PM.
El Colibrí – This bar serves breakfast, brunch, lunch and dinner. A children's menu is available. Happy hour is offered.
El Colibrí – This café serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle on request for a surcharge

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 1:00 PM for a fee: MXN 45 to 250 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • El Colibrí
  • El Colibrí

Things to do

  • TV in common areas

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Guidebooks
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Garden

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Hand-held showerhead
  • Handrails in hallways
  • Handrails in stairways
  • Lever door handles
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 40-inch smart TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Electrical adapters
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Early check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: MXN 1000 per pet, per stay
  • Only dogs and cats are allowed
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 45 to 250 per person
  • Airport shuttle fee: MXN 1400 per vehicle (one-way, maximum occupancy 4)
  • Pet fee: MXN 1000 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Hacienda Valentino offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.

Property is also known as

Hacienda Valentino Hotel
Hacienda Valentino San Cristóbal de las Casas
Hacienda Valentino Hotel San Cristóbal de las Casas

Reviews

Hacienda Valentino Reviews

9.8

Exceptional

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

10/10

Eco-friendliness
Rating 10 - Excellent. 23 out of 25 reviews
Rating 8 - Good. 1 out of 25 reviews
Rating 6 - Okay. 0 out of 25 reviews
Rating 4 - Poor. 1 out of 25 reviews
Rating 2 - Terrible. 0 out of 25 reviews

Reviews

10/10 Excellent

Gerardo

Liked: Amenities, property conditions & facilities
Stayed 4 nights in Feb 2025

10/10 Excellent

ross

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place, especially for mexico
Stayed 2 nights in Apr 2025

10/10 Excellent

Selma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great small hotel

Nice small hotel. Good breakfast.
Stayed 1 night in Apr 2025

10/10 Excellent

Selma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice comfortable stay

Our premium room was well appointed and comfortable. The host and all the staff were very welcoming and helpful, we were able to check in early in the morning as we had arrived to SC, and enjoy complimentary breakfast. Slight negatives - whilst the bed was very comfortable and had a nice light duvet, the pillows I found too bulky to sleep on. I could not work the air con /heating system, even though I tried to follow the instructions provided. All in all, very comfortable stay at Hacienda Valentino, a short walk away from all the central attractions in San Cristobal.
Stayed 1 night in Apr 2025

10/10 Excellent

Irwin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has A/C and WiFi. Apart from this, it has an amazing restaurant that closes late! Which is convenient when coming back late from tours.
Stayed 4 nights in Mar 2025

10/10 Excellent

Juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the most amazing experience in this hotel. It felt like home away from home. I stayed for 11 nights and my husband joined after the first 5 days. The hotel team accommodated every little one of our needs, even changing rooms because we preferred to be downstairs. The staff is so beyond nice and were very helpful with everything we needed and even more. The food in the restaurant was the best we had in the area (do not miss their soups and pastas!!), and the sweet little attentions added to the experience. We were offered a very yummy breakfast on Sunday fresh from a French bakery in town! It was exactly what we needed, to start a cold Sunday. On the last day, the taxi that we had booked to take us to the airport let us down, and the owners jumped in and saved the day by calling a person that they knew and who gave us the safest drive to the airport. We can’t wait to come back to this hotel on our next trip to San Cristobal de las Casas
Stayed 11 nights in Nov 2024

10/10 Excellent

Salvador

Liked: Property conditions & facilities
It was the perfect place
Stayed 2 nights in Jun 2024

10/10 Excellent

José Ignacio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place with the best staff
Stayed 4 nights in Aug 2023

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What I liked about this property was that it felt really comfy the people working there were really kind and made you feel like home, the food was delicious the service was great and everything in general was really good.
Stayed 5 nights in Apr 2023

10/10 Excellent

Leonard J

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

10/10 Excellent

Francis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Mar 2023

10/10 Excellent

Ninive

Stayed 2 nights in Jul 2025

4/10 Poor

Herlinda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
La propiedad tiene todo limpio y comodo pero el datalle que tuvimos de una mala comunicacion con un empleado y cuando quisimos hablar con el manejador, pues el no quiso hablar con nosotros. Asi que terminamos pagando por un tour que NO autorizamos. Todos se lavaron sin asumir responsabilidades. Y solo esa situacion me hace que no vuelva a ir a ese hotel. Otra cosita mas, ellos no atienden los lunes. No hay comida, no limpian los cuartos y nada funciona ahi. NUNCA reserven el lunes.
Stayed 3 nights in May 2025

10/10 Excellent

Monica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente

Minha experiencia neste hotel foi otima, o atendimento é perfeito, muito limpo, otimas camas, espaço agradavel, cheio de detalhes feitos para agradar o hospede. Areas comuns bem organizadas, muito bonito, bem localizado. Um dos melhores hoteis da categoria que ja me hospedei.
Stayed 5 nights in Apr 2024

10/10 Excellent

daniela del carmen aquino

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Está súper bonito, el servicio es excelente, y el restaurante hermoso y delicioso

10/10 Excellent

Norbert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and calm place with excellent staff. Everyone is very kind and welcoming, the rooms are modern, clean and well-equipped. It’s the perfect place to stay
Stayed 1 night in Sep 2023

10/10 Excellent

Norbert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Norbert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, well equipped property with kind staff and calm ambient.
Stayed 1 night in Aug 2023

10/10 Excellent

edgar augusto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
El lugar es muy lindo, las instalaciones son buenas y sobre todo el personal es amable y con la mejor actitud, volvería sin dudarlo.
Stayed 3 nights in Jun 2023

8/10 Good

Maria

Travelled with group
Liked: Staff & service, property conditions & facilities
Amables pero muy pequeños los cuartos
Stayed 3 nights in May 2023

10/10 Excellent

JOSE, TAPACHULA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Calidad de servicio y excelente comida
Stayed 3 nights in Apr 2023

10/10 Excellent

Eduardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La amabilidad del staff y los dueños es excelente, la ubicación está perfecta , y las instalaciones muy acogedoras.

10/10 Excellent

MARIANNE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un hotel boutique nuevecito, con atencion super personalizada, sus dueños super agradables y atentos a todas tus necesidades, las habitaciones super comodas y limpias, la comida deliciosa, las camas riquisimas!! ya hice mi segunda reserva!!