I have complaints that were not mitigated by the PM or VRBO. For reference, we paid $785/night for 1 week.
Upon arrival, we got a text from the PM “Voices carry so if you are up and chatting in the living room past 10pm close the sliding windows so your conversation doesn't carry to the neighbors.” Not until we got to the unit did we find that there is no air conditioning and a lockbox over the thermostat. The listing doesn't state that there is or isn't AC, so that’s on us, but it is hot. The only way it is bearable is to leave the windows/patio doors open 24/7.
There is a family of small screamers living adjacent to the living room patio. They daycare-like atmosphere of screeching is bad. We spoke to the neighbors but were told that this is a family neighborhood and we needed to get over it. The PM says no tolerance for chatting at night, but fails to warn guests that they will be subjected to the neighbors’ excess noise all day. My husband is an ER physician, and after more than a year of Covid, working 60-72 hr weeks nonstop, this was supposed to be a relaxing vacation for him (and us). This was made impossible by the noise.
The ad says "mind-blowing views" of Mission Bay. If you squint hard thru the kitchen window, you may see a sliver of water behind a tree depending on the wind, but you also must look beyond the house next door that has an upstairs deck covered in a hoarder collection of garbage. The statement of any kind of view is a straight up lie. Every outside view is of other houses. I have photos.
There is a restriction on size for the garage that barely fit our rented Corolla. Otherwise, no other parking. When there is a car in the downstairs unit parking space, it blocks the ability to get to the stairs leading to this unit without walking around the entire house.
While there, a water main busted causing 18” of flood water. One neighbor said this is the 4th time this year. He even has his own tool for lifting the alley manhole cover for the water to drain properly.
We were great tenants. We cleaned the house before we exited. We stripped beds, emptied, wiped down counters, and had all linens in piles for the cleaning crew. We washed, folded, and put away all beach towels. I texted photos of the unit's condition and status to the PMs before we left.
We discussed these issues with PM, and they apologized, but they did nothing to make any of this right.