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Castle Inn

2.0 star property
VIP Access

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Photo gallery for Castle Inn

Restaurant
Exterior
Interior entrance
Free self-parking
Hair dryer, towels

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Air conditioning
  • Housekeeping
  • Free WiFi

Explore the area

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1565 Broadway, San Francisco, CA, 94109
  • Place, Van Ness Avenue
    ‪1 min walk‬
  • Place, Union Street
    ‪5 min walk‬
  • Place, Lombard Street
    ‪11 min walk‬
  • Airport, San Francisco, CA (SFO-San Francisco Intl.)
    ‪20 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Superior Room

Superior Room | Living area | Flat-screen TV

Superior Room

9.2 out of 10
Wonderful
(142 reviews)
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds | Living area | Flat-screen TV

Superior Room, 2 Queen Beds

9.0 out of 10
Wonderful
(122 reviews)
  • Sleeps 4
  • 2 Queen Beds

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About this property

Castle Inn

Hotel with free parking, near Lombard Street
This smoke-free hotel features concierge services, express check-out and free newspapers. Free WiFi in public areas and free self parking are also provided. Additionally, tour/ticket assistance, a front desk safe and multilingual staff assistance are on-site.
Castle Inn offers 25 accommodations with coffee/tea makers and a hairdryer. Flat-screen televisions come with premium cable channels. Guests can make use of the in-room fridges and microwaves.

This San Francisco hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they can't get enough of the sightseeing around Castle Inn. During your stay, you're just a quick walk from Van Ness Avenue. Free WiFi in public areas, free self-parking and concierge services are available.
  • Free WiFi
  • Free self-parking
  • Services include a concierge, tour or ticket assistance and luggage storage
  • Guests really like the accommodation for the comfy beds and cleanliness
  • 12 minutes by foot from Lombard Street and a 4-minute drive from Alcatraz Island
As a guest of Castle Inn, you'll find a vending machine, multilingual staff, and tour/ticket assistance. Public spaces have free WiFi. The business-friendly Castle Inn also features concierge services, complimentary newspapers in the lobby, and express check-out. Self parking is free.

This San Francisco hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Family friendly

  • In-room microwave
  • In-room refrigerator

Conveniences

  • Free newspapers in lobby
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Wheelchair-accessible parking

More

  • 5 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 10:00 PM
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: USD 50
Express check-out available

Special check-in instructions

An adult aged 18 or older must assume all liability for the booking
The front desk is open daily from 7:00 AM - 10:00 PM
Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 11 years old and younger stay free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 250 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve rollaway/extra beds
This property accepts credit cards; cash is not accepted
The front desk at this property is open daily from 7:00 AM - 10:00 PM.
Front desk staff will greet guests on arrival at the property. An adult age 18 or older must assume all liability for the booking.

We should mention

  • Children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Castle Inn
Castle Inn San Francisco
Castle San Francisco
Castle Hotel San Francisco
Castle Motel San Francisco
Castle Inn Hotel
Castle Inn San Francisco
Castle Inn Hotel San Francisco

Castle Inn Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 656 out of 1005 reviews
Rating 8 - Good. 272 out of 1005 reviews
Rating 6 - Okay. 54 out of 1005 reviews
Rating 4 - Poor. 15 out of 1005 reviews
Rating 2 - Terrible. 8 out of 1005 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Yaron

Travelled with family
Liked: Staff & service, room comfort

A great place just to sleep in not to stay

Very basic hotel. Not a room you want to stay in other than for sleeping. Old and damp carpet, needed to blast air condition to overcome the smell despite it being a cold day. There is free parking which is a great advantage and it’s very close to Polk Street with its restaurants. The staff were very kind and it was easy to check in. I would recommend it if you’re really just looking for a place to sleep not to stay in and enjoy.
Stayed 1 night in Aug 2025

10/10 Excellent

CORINNA

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stay here when visiting SF - top place and highly recommended!
Stayed 1 night in Aug 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good for the price

It was an accomodation good for the price. The rooms were clean and spacious too. Free car parking is a plus! The location was safe and convenient as well.
Stayed 2 nights in Aug 2025

8/10 Good

Lester

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay at Castle Inn, San Francisco

Had a comfortable stay at the Castle Inn at end of May 2025. The location was excellent, near main attractions. There were issues with the phone system, where the phone rang for 2 straight evenings and no one answered. We notified the front desk and was informed of problems with the phone system. We unplugged the phone after the first night, but the staff plugged it in again (unknown to us) and it disturbed us for the 2nd night. The basement garage provided free parking, but it takes some care and effort to maneuver the car to fit through the extremely narrow entrance. After we checked out, management was affable in storing our baggage until 5:00 pm to enable us to do more sightseeing. Overall, I recommend this hotel for basic comfort, location and reasonable price.
Bathroom view 1a, Castle Inn
Bathroom view 1b, Castle Inn
Bedroom view, Castle Inn
Hotel Front view 1a, Castle Inn
Stayed 3 nights in May 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

XIANGYU

Stayed 1 night in Aug 2025

10/10 Excellent

Jose

Stayed 1 night in Aug 2025

10/10 Excellent

Abrieladam, Boise

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Jared

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

We loved this place!

Natalie was the hotel super modern and very inviting, the room was very clean, the location was great, and the parking was easy. What really pushed our stay over the top and made it truly spectacular was the customer service given to us by Damon at the front desk! He was the best! We can’t see enough wonderful things about him and the help he offered us. We would absolutely recommend this property and we plan to stay here again the next time we’re in town.
Stayed 1 night in Aug 2025

10/10 Excellent

Rudy

Stayed 1 night in Jul 2025

4/10 Poor

Steven

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel is in a typical San Francisco setting, so parking is very tight and tricky to navigate. The staff were fine, but the building itself is definitely showing its age — old and worn, with a generally dingy feel. Our room’s door closed and locked, but didn’t seal properly, so you could see daylight around it. The place could really use some updates and maintenance to feel more comfortable.
Stayed 1 night in Aug 2025

8/10 Good

Raymon

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay. The room was clean and spacious. The bed was comfortable. The staff were friendly. And there are some good dining options within walking distance. Along with a Walgreens and coffee options. The parking was tight, as in you need to be able to maneuver i and out of the spaces. Though, it is free. Which is hard to find in San Francisco.
Stayed 3 nights in Aug 2025

10/10 Excellent

Anna, Bellevue

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Leidy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

2/10 Terrible

Rametin

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Drug Den Motel.

One of the worst nights of staying at any hotel EVER! With screaming and physical fights during the entire night between the people in the room above pounding the ceiling over our heads we had no chance to rest at all before having to get up for our meeting the next morning. The violence became so bad that we were afraid for our safety. I don’t know how this place has racked up a 9.2 rating. However they managed it, it’s a scam. Aside from being disappointed with the hotel, I am also extremely disappointed with hotels.com for offering this type of place on their platform. I’ve been a loyal customer for years but after this experience I am not sure if I can trust hotels.come anymore.
Stayed 1 night in Aug 2025

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service
Location, location, location! Free parking was the big sell! Walking to major attractions was only twenty minutes away.
Stayed 3 nights in Aug 2025

10/10 Excellent

Tuan

Travelled with family
Liked: Cleanliness, staff & service
Good to stay.
Stayed 2 nights in Jul 2025

10/10 Excellent

susan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
easy checkin, good location. clean room,
Stayed 2 nights in Jul 2025

4/10 Poor

Ben

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
I thought a hotel with this many reviews and still a high rating would be a good option, but it did not meet expectations. The building is just run down. Carpets were old and torn in some areas. There was black mold in the window AC vents. Room was small without much night-stand space. Parking was very tight. When I brought the black mold issue to reception for their awareness, they tried to accommodate. He offered to move us to a different room (which had the same problem) or to give me $30 to not write a bad review! (I didn't take it, of course!) To be fair, if you're looking for a room in SF walking distance to the wharf for under $200 a night, this might be as good as you can get. I can't imagine what it takes to upkeep a building in that city. We didn't see any homeless in that area of the city, and were able to walk to Ghirardelli Square.
Stayed 1 night in Jul 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort

Good budget hotel and excellent location

Overall the stay was great, our room was very clean but the room itself was dated. The beds were comfy and clean, it smelt a bit musty like there is no air flow in the room and the shower knob needed replacing, it took forever for us to get warm water as the knob would just spin around, however for a quick stay we were happy overall. Staff was friendly, love that they accommodated us in the late evening and we were able to keep our car overnight and into the next day free while we explored San Francisco. Great location, close to bus stops and lots of food options within walking distance.
Stayed 1 night in Jul 2025

8/10 Good

demetrius

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, plenty of good food options nearby
Stayed 3 nights in Jul 2025

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the value for the place is really just incredible. A super reasonable price for a really solid hotel. It’s definitely not a 5 star hotel but it’s easily a top option at its price point. Free parking was also a huge luxury coming from someone who drove into the city. There’s some really great restaurants and bars nearby, plus it’s close to Hot Cookie and Bob’s Donuts if you have a sweet tooth like me. This is definitely a place i’ll be returning to when the time comes.
Stayed 3 nights in Jul 2025

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Heather

Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2025

10/10 Excellent

Cristian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Saw reviews about the outside noise and they were correct but for the price I cannot complain. Close to the bars and bus stops and a lot of restaurants are withing walking distance. Free parking is a plus is SF. Would definitely stay here again.
Stayed 3 nights in Jul 2025