See all properties

The West House Boutique Hotel

3.0 star property
VIP Access

Choose dates to view prices

Photo gallery for The West House Boutique Hotel

Enjoy a stylish kitchen with a bar counter, pendant lights, and a staircase leading to an upper level.
Relax in this stylish living area with a sofa, coffee table, and book, surrounded by a geometric wall design and natural greenery.
Restful retreat with a neatly made bed and comfortable seating.
sleeping area with a sliding glass door and a potted plant.
Welcome to our lobby, featuring a reception desk, comfortable seating, and a lush potted plant.

Popular amenities

  • Bar
  • Housekeeping
  • Parking included
  • Free WiFi

Explore the area

Map
38 West St, San Ignacio, Cayo District
  • San Ignacio Market
    ‪3 min walk‬
  • Green Iguana Conservation Project
    ‪10 min walk‬
  • Cahal Pech Mayan Ruins
    ‪3 min drive‬
  • San Ignacio (CYD-Town Airstrip)
    ‪12 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | 1 bedroom, in-room safe, individually decorated, blackout curtains

Standard Room, 2 Queen Beds

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Suite, 2 Queen Beds

Deluxe Suite, 2 Queen Beds | 1 bedroom, in-room safe, individually decorated, blackout curtains

Deluxe Suite, 2 Queen Beds

9.0 out of 10
Wonderful
(2 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio, 1 King Bed with Sofa bed, Kitchenette

Studio, 1 King Bed with Sofa bed, Kitchenette | 1 bedroom, in-room safe, individually decorated, blackout curtains

Studio, 1 King Bed with Sofa bed, Kitchenette

  • 70 sq m
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | 1 bedroom, in-room safe, individually decorated, blackout curtains

Standard Room, 1 King Bed

10.0 out of 10
Exceptional
(2 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed

Deluxe Suite, 1 King Bed | 1 bedroom, in-room safe, individually decorated, blackout curtains

Deluxe Suite, 1 King Bed

  • 25 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Relax by the tranquil pool surrounded by lush greenery and tropical plants.

Cassia Hill Resort

  • Pool
  • Spa
  • Parking included
  • Free WiFi
4.2 out of 5, Very good, (117)
The price is CHF 177
for 1 room
includes taxes & fees
6 Aug - 7 Aug
Cassia Hill Resort

About this property

The West House Boutique Hotel

Hotel with free parking, a quick walk to San Ignacio Market
Along with a bar/lounge, this smoke-free hotel has a coffee shop/cafe and free self-parking. WiFi in public areas is free. Other amenities include multilingual staff assistance. Change of towels is available on request
The West House Boutique Hotel offers 9 air-conditioned accommodations with a safe and complimentary bottles of water. Each accommodation is individually decorated. 55-inch Smart televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers.

This San Ignacio hotel provides complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include a ceiling fan and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

During your stay at The West House Boutique Hotel, you're just a quick walk from San Ignacio Market. You'll find features such as free WiFi in public areas and free self-parking, plus a bar.
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the coffee shop/cafe or stop for a drink at the bar/lounge
  • Amenities include multilingual staff and a terrace
  • 6 minutes by foot from San Ignacio Market and a 3-minute drive from Cahal Pech Mayan Ruins
There's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A terrace, multilingual staff, and local meal delivery service are also featured at The West House Boutique Hotel. Self parking is free.

This 3-star San Ignacio hotel is smoke free.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site

Food and drink

  • A bar/lounge
  • A coffee shop/cafe

Family friendly

  • Rollaway/extra bed (surcharge)

Conveniences

  • Guidebooks
  • Limited-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages

Outdoors

  • Terrace

Accessibility

  • No lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 55-inch smart TV with cable channels

Food and drink

  • Free bottled water
  • Meal delivery service
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Free local calls
  • Individual decor
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 9:00 PM
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 8:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation
Guests are recommended to download the property's WhatsApp mobile app before check-in

Access methods

Access code, front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 60 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 60 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
The front desk at this property is open daily from 7:00 AM - 8:00 PM.
Guests arriving after 7:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Guests are recommended to download the property's WhatsApp mobile app before check-in.

Property is also known as

The West House Hotel Ignacio
The West House Boutique Hotel Hotel
The West House Boutique Hotel San Ignacio
The West House Boutique Hotel Hotel San Ignacio

The West House Boutique Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 23 out of 29 reviews
Rating 8 - Good. 4 out of 29 reviews
Rating 6 - Okay. 3 out of 29 reviews
Rating 4 - Poor. 0 out of 29 reviews
Rating 2 - Terrible. 0 out of 29 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Jordan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great boutique hotel that is calm and chill in the heart of everything.
Stayed 2 nights in Apr 2025

10/10 Excellent

Craig

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and staff. The surrounding neighborhood is a bit trashy.
Stayed 4 nights in Mar 2025

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My 5 night stay at the West House was fantastic. The entire staff was friendly and accommodating. They were happy to give recommendations or call ahead to set a dinner reservation for you.The room was spotless and the king bed was super comfortable. Water pressure and temperature were great in the shower. They offered a filtered water station out in the hall. This hotel is right on the outskirts of the little pedestrian business area, less than a 5 minute walk. This is as close to a 5 star experience as you can get in San Ignacio without staying at one of the resorts.
Stayed 5 nights in Mar 2025

10/10 Excellent

Francis

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and modern facilities Located near downtown restaurants and travel agents for tours
Stayed 4 nights in Feb 2025

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and wonderful staff.
Stayed 2 nights in Jan 2025

6/10 Okay

WENDY

Stayed 3 nights in Jan 2025

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities

Enjoyed our stay in this newly constructed hotel

We did not arrive at the hotel until 8pm to find out that the front desk has closed, but luckily, the security guard was able to let us in…be aware that front desk closes at certain hours and the front door is locked at midnight for any late arrival. This small hotel was and still is newly constructed so it is very clean and well maintained without a moldy smell like you would find at older hotels. The hotel is located within a residential area so it is very quiet and only a 5 minutes walk to the town center. Room size we got was a good size with a small balcony area, unfortunately, it wasn’t too private, so we didn’t spend much time out there. Comfortable beds with very clean linens. Excellent working air conditioner and a small refrigerator. Hotel has an outdoor bar and lounge area on the second floor that we hung out a few times..Saturday afternoon has a live music dj with a great blend of tracks. Hotel could use some additional amenities like an outdoor mister at the bar/lounge when it’s 90+degrees and 80% humidity, have the check in desk opens slightly later, and definitely a small in-room coffee maker.
Stayed 3 nights in Jan 2025

10/10 Excellent

Erik

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful new build in the heart of downtown. Everything is walkable with easy access to restaurants and stores and parking is great. Staff were wonderful, coffee was great and drinks were very yummy
Stayed 4 nights in Jan 2025

10/10 Excellent

Victoria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't regret choosing this hotel.
Stayed 2 nights in Jan 2025

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay at the West House boutique Hotel. The location in San Ignacio is close to restaurants. The hotel spotless and the staff was attentive and friendly.
Stayed 3 nights in Jan 2025

6/10 Okay

katie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not ADA compliant but good hotel

No elevator. Had to carry all cases up and down. Shower turns cold after first person to shower. Then need to wait 2 hours . Rooms were large, but they should put more seating like small sofa and coffee table. Location is good, in town of San Ignacio. Tiny village.
Stayed 2 nights in Dec 2024

10/10 Excellent

Alexander

Stayed 1 night in Nov 2024

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities
The West House Boutique Hotel was wonderful. The staff could not have been more helpful and friendly. Facilities were modern and clean with excellent A/C. I would highly recommend.
Stayed 1 night in Nov 2024

10/10 Excellent

Colleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A pristine new property! Love the aircon, big patio/balcony with fans & hammock, little bar, great beds, lovely staff- overall a great experience. Erva’s for dinner & Pops for breakfast!!
Stayed 1 night in Nov 2024

6/10 Okay

Ricardo

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
This is not an hotel, it’s an over-priced guest-house. Want a coffee to kick off your day? Wait till the nearby coffee shop opens to the public
Stayed 2 nights in Nov 2024

10/10 Excellent

Jascinth

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was beyond the best. They were helpful, accessible and outright kind.
Stayed 4 nights in Aug 2024

10/10 Excellent

Jelleka

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very pleased with our stay at West House. The establishment is new and exactly as pictured. I absolutely recommend this hotel for anyone to stay at. Pros: Near the center of town and within walking distance to many restaurants and other popular locations. The staff is amazing and offered great recommendations for restaurants, tours etc. Thank you Carroll & Jenny :) Evertything is brand new and clean, the decor is nice and modern. A small coffee shop downstairs called The Daily Grind serves great coffee and dessert. The patio area is relaxing and we enjoyed a few nights lounging and listening to the music. The only downside is that if you're interested in a pool the hotel does not have one. Aside from that we loved our stay and would certainly go back in the future.
Stayed 2 nights in Jul 2024

10/10 Excellent

Vern

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Last minute booking and was not disappointed. New hotel with all modern amenities and friendly staff which made for a very pleasant stay. Definitely returning!
Stayed 2 nights in Jul 2024

8/10 Good

Claudio

Business traveller
Stayed 2 nights in Sep 2024