The location and condo were amazing. We have friends from Canada that stay at LM every year and it came highly recommended.
The only minor issue was getting the accurate key code on the day of arrival as our liaison was on vacation. However, the office was still open (5pm) and I was able to get it quickly. The office staff was super nice.
Our contact in AZ was also very quick in responding but I think we fell through the cracks because she was on vacay as we were told. Either way it all worked out.
The other thing, every time a message is sent to VRBO a generic message is sent back from Marco Leon. Someone needs to monitor that messaging or simply not have it activated and just use email.
I know my way around Los Cabos so I don't mind so much when there is a wait time on the communication, but people going to MX that may already be a little scared, the communication for a new tourist is not the best. Better communication with the app would be my suggestion.