Communication was excellent, the room was wonderful, Agatha was helpful, and the additional staff at the booking agency were also attentive and wonderful! When we experienced an interruption to power, our issue was resolved promptly, and we were treated with kindness each time we reached out with even the silliest question. The place was perfect for two people, comfortable, safe, and located in the heart of it all. We walked all over and felt safe the entire time, night or day. We would stay here again, and I am already recommending it to a friend who is planning their trip!!