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Fortaleza Suites

3.5 star property
VIP Access

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Photo gallery for Fortaleza Suites

Presidential Suite | Balcony
Lobby
Suite (Fortaleza) | Living room | TV
Presidential Suite | Living room | TV
Suite (Fortaleza) | Individually decorated, individually furnished, desk, free WiFi

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Laundry room
  • 24/7 front desk

Explore the area

View in a map
315 Calle Fortaleza, Old San Juan, San Juan, 00901
  • Place, Calle Fortaleza
    ‪1 min walk‬
  • Place, Port of San Juan
    ‪2 min walk‬
  • Place, Castillo de San Cristobal
    ‪4 min walk‬
  • Airport, San Juan (SJU-Luis Munoz Marin Intl.)
    ‪15 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Presidential Suite

Presidential Suite | Private kitchen | Fridge, microwave

Presidential Suite

8.8 out of 10
Excellent
(22 reviews)
  • City view
  • 3 bedrooms
  • Sleeps 8
  • 3 Queen Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Suite (Fortaleza)

Suite (Fortaleza) | Private kitchen | Fridge, microwave

Suite (Fortaleza)

9.0 out of 10
Wonderful
(17 reviews)
  • City view
  • 1 bedroom
  • Sleeps 7
  • 2 Queen Beds, 1 Single Futon and 1 Queen Sofa Bed
  • Free Wi-Fi

View all photos for Suite (San Sebastian)

Suite (San Sebastian) | Individually decorated, individually furnished, desk, free WiFi

Suite (San Sebastian)

9.6 out of 10
Exceptional
(13 reviews)
  • 2 bedrooms
  • Sleeps 7
  • 2 Queen Beds, 1 Single Futon and 1 Queen Sofa Bed
  • Free Wi-Fi

View all photos for Suite (San Cristobal)

Suite (San Cristobal) | Private kitchen | Fridge, microwave

Suite (San Cristobal)

9.4 out of 10
Exceptional
(11 reviews)
  • 2 bedrooms
  • Sleeps 7
  • 2 Queen Beds, 1 Single Sofa Bed and 1 Queen Sofa Bed
  • Free Wi-Fi

View all photos for Room (Princesa)

Room (Princesa) | Individually decorated, individually furnished, desk, free WiFi

Room (Princesa)

9.0 out of 10
Wonderful
(11 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Room (San Jose)

Room (San Jose) | Individually decorated, individually furnished, desk, free WiFi

Room (San Jose)

7.4 out of 10
Good
(3 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Room (San Justo)

Room (San Justo) | Individually decorated, individually furnished, desk, free WiFi

Room (San Justo)

9.0 out of 10
Wonderful
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Room (Sol)

Room (Sol) | Individually decorated, individually furnished, desk, free WiFi

Room (Sol)

8.6 out of 10
Excellent
(12 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Room (Luna)

Room (Luna) | Individually decorated, individually furnished, desk, free WiFi

Room (Luna)

7.8 out of 10
Good
(8 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Room (San Felipe)

Room (San Felipe) | Individually decorated, individually furnished, desk, free WiFi

Room (San Felipe)

9.6 out of 10
Exceptional
(10 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Room (Plaza de Armas)

Room (Plaza de Armas) | Individually decorated, individually furnished, desk, free WiFi

Room (Plaza de Armas)

9.0 out of 10
Wonderful
(8 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Room (Plaza Colon)

Room (Plaza Colon) | Individually decorated, individually furnished, desk, free WiFi

Room (Plaza Colon)

8.2 out of 10
Very good
(14 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Room (Norzagaray)

Room (Norzagaray) | Individually decorated, individually furnished, desk, free WiFi

Room (Norzagaray)

8.0 out of 10
Very good
(11 reviews)
  • 6 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

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About this property

Fortaleza Suites

Along with coffee/tea in a common area, this smoke-free guesthouse has a microwave in a common area and a fridge in a common area. WiFi in public areas is free. Additionally, concierge services, dry cleaning and a 24-hour front desk are on-site. Housekeeping is available on request.
Fortaleza Suites offers 14 accommodations with a hairdryer and free toiletries. This individually decorated and furnished accommodation includes desks. Televisions come with cable channels. Guests can surf the web using complimentary wireless Internet access. Hairdryers and change of towels can be requested. Housekeeping is provided on request.
Our customers tell us that they can't get enough of the helpful staff at Fortaleza Suites. During your stay, you're just a quick walk from Port of San Juan. Features include free WiFi in public areas, plus dry cleaning service and concierge services.
  • Free WiFi
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • Guests have good things to say about the accommodation for the comfy beds and overall comfort
  • 6 minutes by foot from Port of San Juan and a 3-minute drive from Pan American Pier
Fortaleza Suites offers its guests a vending machine, multilingual staff, and coffee/tea in common area. WiFi and wired Internet are free in public spaces. Fortaleza Suites also features concierge services, dry cleaning/laundry services, and express check-in.

This 3.5-star San Juan guest house is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • No on-site parking available

Food and drink

  • Coffee and tea in common areas

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Shared microwave
  • Shared refrigerator
  • Vending machine
  • Water dispenser

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping on request
  • Multilingual staff

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 2 floors
  • Colonial architecture
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • TV with cable channels

More

  • Desk
  • Individual decor
  • Individual furnishings

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 4:00 AM

Early check-in subject to availability

Contactless check-in and check-out are available

Express check-in available

Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Contactless check-out

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, lockbox

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of USD 60.00 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
Property Registration Number 887900

Property is also known as

Fortaleza Suites

Fortaleza Suites Apartment

Fortaleza Suites Apartment San Juan

Fortaleza Suites San Juan

Fortaleza Suites San Juan

Fortaleza Suites Guesthouse

Fortaleza Suites Guesthouse San Juan

Fortaleza Suites Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 816 out of 1302 reviews
Rating 8 - Good. 289 out of 1302 reviews
Rating 6 - Okay. 112 out of 1302 reviews
Rating 4 - Poor. 38 out of 1302 reviews
Rating 2 - Terrible. 47 out of 1302 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

8/10 Good

Patricia

Liked: Cleanliness, staff & service
Personable staff.
Stayed 1 night in Feb 2026

10/10 Excellent

Libby

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful amenities, friendly and helpful staff, great location!
Stayed 1 night in Feb 2026

10/10 Excellent

Imma

Stayed 2 nights in Feb 2026

6/10 Okay

Heather

Travelled with family
Liked: Amenities
Due to the ice freezes that were expected in our home town, we had to make different travel arrangements. I booked it through Expedia and contacted the hotel several days ahead of time to try to change the date of our stay to the next week. Expedia even tried contacting them to see if they would change it. They could’ve easily switched it to another day. We weren’t even asking for our money back just change the date. A business that cares so little about guest satisfaction doesn’t need business apparently. There are plenty of great places to stay in San Juan. I’d look at others.
Stayed 1 night in Jan 2026

10/10 Excellent

Christen

Stayed 2 nights in Feb 2026

4/10 Poor

Marangely

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
I wrote privately but i not even an apology was sent. My experience wasn’t good and, in my opinion, this hotel should not be part of Expedia “VIP properties”, no benefits received. The first room assigned had chips and chip stains on the bed, visible sign that it wasn’t cleaned. I asked to be moved. The second room, which had 2 beds, had hairs in one bed and black dirt in the other. The towels were stained all over and with evident signs of overuse. Paint on the walls was peeling which is a hazard considering that those buildings are old. Old should not be an excuse for dirty and neglected, and I’m local so this is very disapointing. I was too tired to ask for another room change since it was only one night. Lobby and attention were good.
Stayed 1 night in Feb 2026

10/10 Excellent

Teofila

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very clean, we had enough amenities and the staff was wonderful
Stayed 1 night in Feb 2026

10/10 Excellent

Leonard

Stayed 1 night in Feb 2026

8/10 Good

Fabiola

Travelled with group
Liked: Cleanliness, property conditions & facilities
It was very convenient close to lots of little stores and bars and restaurants. I felt save in the area
Stayed 1 night in Jan 2026

10/10 Excellent

Aaron

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was AMAZING!
Stayed 1 night in Jan 2026

10/10 Excellent

Jacqueline

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was amazing and the price point was definitely more than reasonable for the space we had! Clean, heavenly comfortable, and the staff are so nice! Excellent location for walking around too.
Stayed 1 night in Jan 2026

10/10 Excellent

Olena

Liked: Cleanliness, staff & service, amenities
The whole vibe is calm and caring. The hotel feels like a quiet retreat where every detail was made to help guests relax. Highly recommend!
Stayed 1 night in Jan 2026

10/10 Excellent

MARIBEL

Stayed 1 night in Jan 2026

4/10 Poor

Hillary

Travelled with group
Disliked: Cleanliness, amenities
I had high hopes for this hotel but left pretty disappointed. Let me start with the good. The staff was great! Everyone we interacted with were friendly and did their best to help during our stay. The beach towels and sunblock were a nice touch. The building itself is charming and has a lot of character. Now the cons. The presidential suite is so loud. Any noise from the street just radiates through the room. We didn't get any sleep. We were able to move to a different room due to the noise (which we were grateful), but ran into other issues. Very little warm water despite the room having two bathrooms and enough space to accommodate 6. We only had 4 people in our group and could not all shower in the same 2 hour window. The outlets in the downstairs bedroom kept going out (not able to charge a phone next to the bed and access the alarm or use blow dryers, etc). The mini split makes a loud obnoxious noise every 2 hours or so (maybe the pump). No way to get any sleep. The "complimentary coffee" between 6-10a included a mini travel size coffee maker to be shared by the entire building and was always empty. The general cleanliness of the floors and baseboards of the rooms could be better. Dishes in the cabinets were dirty. I really wanted to love this place. I've stayed in older hotels and expected flaws but not sleeping and showering comfortably impacted our whole vacation.
Stayed 4 nights in Jan 2026

2/10 Terrible

Laura

Travelled with family
Disliked: Cleanliness, staff & service, amenities
VISIBLE BED BUGS - WE WILL SEND PHOTOS. Online photos are deceptive of the state of the room. BEDS HAVE BED BUG EGGS!!!!!!! DEMANDING REFUND. WE HAD TO LEAVE!!!!!! SCRAMBLING TO FIND NEW PLACE TO STAY.
Bed bug eggs!
Actually picture of dismal bathroom far different than depicted online.
Stayed 1 night in Jan 2026

4/10 Poor

Michael

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
There are zero windows in this entire facility, it is so musky from wetness and mild you smell it as soon as you walk in. Our room had actual mold all over our ceiling, we stayed out of the hotel as long as possible, other than to go to sleep and we paid for a two bedroom suite. Staff was kind but I definitely would not recommend.
Mold
Stayed 1 night in Jan 2026

8/10 Good

Valerie

Stayed 1 night in Jan 2026

10/10 Excellent

Suzanna

Liked: Cleanliness, amenities, property conditions & facilities
The room was very nice! Hot water, cold AC, quiet! Staff is nice and the location can’t be beat!! There are no USB ports in the room. Other than that, I was well satisfied and would certainly stay again!
Stayed 1 night in Jan 2026

10/10 Excellent

Laiza

Our stay was wonderful ! Staff is friendly and helpful. Location is right at a Unesco World Heritage site and accesible to restaurants and attractions. Highly recommended !
Stayed 1 night in Jan 2026

10/10 Excellent

Cody

Liked: Cleanliness, amenities, property conditions & facilities
The perfect oasis. We were made so welcome and comfortable.
Stayed 1 night in Jan 2026

8/10 Good

Jeff

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The room was clean and staff very friendly, being in old San Juan was a treat
Stayed 1 night in Jan 2026

2/10 Terrible

Ellen, Fort Ripley

Travelled with group
Disliked: Property conditions & facilities
There was no electricity and incorrect/misleading information as to when the electricity would be back on. The hotel does not have a generator, so no lights or air conditioning. When reserving, I upgraded our room, spending $300 for a night. The regular sized room was on the main floor behind the reception desk and had no windows (we only viewed it with a flashlight). Total waste of money. We ended up staying across the street at a hotel with a generator for $187. Skip Fortaleza Suites.
Stayed 1 night in Jan 2026

10/10 Excellent

Elizabeth

Stayed 1 night in Jan 2026

10/10 Excellent

William, New York

Stayed 1 night in Jan 2026

10/10 Excellent

Johanna

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely place
Stayed 1 night in Jan 2026