We plan an annual family trip every year, and this year we chose Puerto Rico. While the house was spacious enough for our group of 12, our experience quickly soured. Upon arrival, we noticed several issues with upkeep: exposed wires from improperly installed lights, dirty bathroom tiles with visible hair and mold, and, most concerningly, leaks in three areas of the house (two bedrooms and the pool room). My poor aunt had to endure nights in a bed with a leak directly above her.
Despite our initial complaints, the property manager assured us the drainage was fixed, but the leaks persisted. Attempts to reach out during our stay were met with silence, and follow-up messages after our departure also went unanswered. Additionally, my uncle suffered a severe fall on an outdoor stair that lacked proper grips and materials suitable for wet conditions.
We spent a considerable amount on this vacation and were left deeply disappointed by the neglected maintenance and unresponsive management. We would not recommend this property to anyone.