The room felt safe and private, however, it was incredibly noisy through the night being right next to the street. There was lots of loud music and vehicles until at least 2:00 AM. The other downside was that checkout was at 10:00 AM and they said that on Sundays office staff didnât get in until later. So we didnât have anywhere to leave our bags. We ended up not getting to explore Old San Juan before our cruise since we had to take our bags with us. The hotel was in a good location in Old San Juan but not if you donât get to explore it due not having anywhere to put your bags.
This was a great choice! Lots of stairs to climb, but the room was clean. The bed was comfortable. The area was safe. The staff was friendly and efficient.
Room was clean, basic, but had everything that we needed. Great location, very centrally located in Old San Juan.
We had a rough check in experience. There is no front desk and no staff on site. The morning of check in we received a code to a lock box that would have the key in it. The code worked fine but there was no key in the lockbox. This caused a lot of panic and we tried the conact information but werent able to get get in touch with anyone. My husband went to the pharmacy across the street and someone that works there knew someone who works at hotel and called them and got a different code to a different lock box. It was a mess and we were pretty worried we would have no where to stay for the night. It was obviously an accident but very unsettling. Never heard back from the hotel
This was honestly one of the smoothest stays Iâve ever had! I got there a little early, checked in with no issues, and they gave me my keys right away. My room was on the 2nd floor with a nice balcony, and everything I wanted to see was just a short walk away. I loved the old Spanish colonial vibe of the buildingsâit really added to the charm. If I ever come back to San Juan, Iâm 100% staying here again!
First night we were kept awake by the alarm in jewelry store downstairs. Then got rude reply to our complaint to the owner. Nice location but the property is in poor condition. Find a nicer place to stay.