I was looking forward to renting a VRBO as the reason for the trip was to celebrate my aunts 97 birthday. I read all the reviews and ratings 4.5 before deciding to book this property. The online pictures were deceptive. The place had plywood under the mattresses for support. The neighborhood was sketchy so needless to say a 4.5 rating was not merited. The bathrooms were awful, no railings in shower, just awful. Needless to say we complained and were totally ignored. We arrived to property at 2;00 am as we had a late flight. PR Rentals did not send us code to gain access to property until 3:00 am. We were scared, exhausted and made other stay arrangements by noon that same day. Total waste of money, We weâre ripped off and I feel that the honorable way for this to be handled was to prorate our stay. I would pay for the 1st night as we did stay there, and we should have been refunded for the rest as we did not stay there the remaining time. I would not recommend this property to anyone that cares about cleanliness, amenities, safety.