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Residence Inn by Marriott San Juan Isla Verde

3.5 star property

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Photo gallery for Residence Inn by Marriott San Juan Isla Verde

Lobby lounge
View from property
Outdoor pool, open 6:00 AM to 11:00 AM, pool loungers
Lobby lounge
View from property

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
6500 Isla Verde Avenue, Isla Verde, Carolina, 00979
  • Place, Isla Verde Beach
    ‪7 min walk‬
  • Place, Carolina Beach
    ‪9 min walk‬
  • Place, Balneario de Carolina
    ‪15 min walk‬
  • Airport, San Juan (SJU-Luis Munoz Marin Intl.)
    ‪4 min drive‬

Room options

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom

8.8 out of 10
Excellent
(13 reviews)
  • City view
  • 51 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom

7.8 out of 10
Good
(10 reviews)
  • City view
  • 51 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio, 1 King Bed with Sofa bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Studio, 1 King Bed with Sofa bed

9.0 out of 10
Wonderful
(221 reviews)
  • City view
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 2 Queen Beds

View from room

Studio, 2 Queen Beds

9.0 out of 10
Wonderful
(91 reviews)
  • City view
  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio, 1 King Bed with Sofa bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Studio, 1 King Bed with Sofa bed

8.6 out of 10
Excellent
(50 reviews)
  • Partial ocean view
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 2 Queen Beds

View from room

Studio, 2 Queen Beds

8.0 out of 10
Very good
(14 reviews)
  • Partial ocean view
  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio, 1 King Bed (Mobility/Hearing Accessible, Tub)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Studio, 1 King Bed (Mobility/Hearing Accessible, Tub)

9.0 out of 10
Wonderful
(19 reviews)
  • City view
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

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About this property

Residence Inn by Marriott San Juan Isla Verde

This smoke-free hotel features an outdoor pool, a restaurant and a bar/lounge. Free full breakfast and free WiFi in public areas are also provided. Other amenities include a coffee shop/cafe, a children's pool and a meeting room. Housekeeping is available on request.
Residence Inn by Marriott San Juan Isla Verde offers 231 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. This accommodation offers separate sitting areas and includes dining tables. Accommodation at this 3.5-star hotel has kitchens with fridges, stovetops, microwaves and separate dining areas. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

Flat-screen televisions come with cable channels. Business-friendly amenities include desks, desk chairs and telephones. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

An outdoor pool and a children's pool are on site.
Our customers tell us that they can't get enough of the pool at Residence Inn by Marriott San Juan Isla Verde. During your stay, you're just a quick walk from Isla Verde Beach. Free breakfast, free WiFi in public areas and an outdoor pool are available.
  • Free full breakfast served daily
  • Free Wi-Fi in some public areas
  • Enjoy local cuisine while dining at Sobao by Los Cidrines
  • Self-parking available for a fee
  • Take a swim in the outdoor pool
  • Amenities include a front desk safe, a meeting room and a computer
  • Guests have great things to say about the pool and the clean guestrooms
  • 7 minutes by car from Casino del Mar at La Concha Resort and 7 minutes from Jose Miguel Agrelot Coliseum
  • Cats and dogs welcome for a fee
Residence Inn by Marriott San Juan Isla Verde offers its guests an outdoor pool and a children's pool. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

Business amenities include a meeting room and coworking spaces. The business-friendly Residence Inn by Marriott San Juan Isla Verde also features a terrace, a garden, and laundry facilities. For a fee, parking is available.

This 3.5-star Carolina hotel is smoke free.

Guests are served a free full breakfast on weekdays from 6:30 AM to 9:00 AM and at the weekend from 7:00 AM to 9:30 AM.
Residence Inn by Marriott San Juan Isla Verde has a restaurant serving breakfast, lunch and dinner.
Soga – On-site bar. Open daily.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Uncovered parking on site (USD 19 per night; includes in/out privileges)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available 6:30 AM to 9:00 AM on weekdays and 7:00 AM to 9:30 AM on weekends
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Sobao by Los Cidrines
  • Soga

Things to do

  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Dining table
  • In-room cot
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Pool gate
  • Separate in-room dining area
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Business services

  • Computer station
  • Coworking space
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Transfer shower
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 9 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2022
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dining table
  • Dishwasher
  • Freezer
  • Hob
  • Ice maker
  • Kitchen
  • Microwave
  • Paper towels
  • Refrigerator
  • Separate dining area
  • Toaster

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 4:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per pet, per night
  • Only dogs and cats are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 49.05 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Uncovered self-parking fee: USD 19 per night (in/out privileges)
  • Pet fee: USD 75 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 6:00 AM to 11:00 AM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Residence INN SAN Juan
By Marriott Juan Isla Verde
Residence Inn by Marriott San Juan Isla Verde Hotel
Residence Inn by Marriott San Juan Isla Verde Carolina
Residence Inn by Marriott San Juan Isla Verde Hotel Carolina

Residence Inn by Marriott San Juan Isla Verde Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1483 out of 2365 reviews
Rating 8 - Good. 453 out of 2365 reviews
Rating 6 - Okay. 238 out of 2365 reviews
Rating 4 - Poor. 106 out of 2365 reviews
Rating 2 - Terrible. 85 out of 2365 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

8/10 Good

Cambria Marie, Salt Lake City

Travelled with partner
Liked: Cleanliness, amenities
The texting support throughout the stay was very beneficial, and this is distinct to Marriott hotels.
Stayed 5 nights in Nov 2025

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities
Second weekend here. Staff were very accommodating, room was very spacious and clean. Breakfast was ok, hot items tended to be warm at best, breakfast hours were strict!! Overall it is a very nice hotel and we would stay here again.
Stayed 2 nights in Nov 2025

10/10 Excellent

Victor

Stayed 3 nights in Nov 2025

10/10 Excellent

Brenda, BAYAMON, PR

Liked: Cleanliness
Excelentes facilidades, cómodo y excelente ubicación. Lugar muy cómodo y seguro.
Stayed 2 nights in Nov 2025

6/10 Okay

Amanda

Travelled with family
Disliked: Property conditions & facilities
Lobby is beautiful, staff nice. Rooms smell musty. Even had to move rooms because of the smell and room moved to 2 floors away on opposite side smelled too (just less). Bathroom was without a fan (likely a cause of the smell), so everything was always soaked. Nice to have 2 separate spaces to sleep, but pull out couch is a full (not feasible for a family with teenagers as way too small). Pool was fine, no hot tub. Only get 2 beach chairs and you have to carry them to the beach. Breakfast had many options and was nice for a complimentary breakfast.
Stayed 3 nights in Nov 2025

10/10 Excellent

Tneia

Stayed 4 nights in Nov 2025

10/10 Excellent

Marta

Stayed 5 nights in Nov 2025

6/10 Okay

Amanda

Liked: Cleanliness, amenities
Staff nice, hotel is fine. Terrible mildew smell from the minute you walk in and in all of the rooms. There is an overly scented air freshener that is compensating for this that burns your throat.
Stayed 2 nights in Nov 2025

6/10 Okay

Jeff

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
No the room was clean but not in complete working order. The door to the room didn’t close completely. You had to remember to pull it shut. Scary. Parking key didn’t work. Had to go the front desk twice. Fridge leaked. Room safe had to be replaced because it didn’t work. They don’t do automatic house keeping. You have to call if you want your room cleaned that day. The sink had no cold water. Only hot water came out.
Stayed 4 nights in Nov 2025

2/10 Terrible

Jovanni, Taunton

Stayed 3 nights in Nov 2025

10/10 Excellent

Kelli

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was a spacious and clean room. The beds were super comfortable and the pool area was very beautiful. We really liked the water lounge chairs!!! All the staff was nice and accommodating. They seemed to really want you to have a great stay.
Stayed 3 nights in Nov 2025

10/10 Excellent

Jahaira

Stayed 4 nights in Nov 2025

10/10 Excellent

Yamil

Stayed 3 nights in Nov 2025

10/10 Excellent

Gail, San Antonio

Liked: Cleanliness, amenities, property conditions & facilities
Very nice and spacious room. Hotel has a nice bar/restaurant with friendly bar tenders. Close to airport (and you will hear the planes arriving and departing), but easy to get to and from, with Uber a valid option.
Stayed 1 night in Nov 2025

2/10 Terrible

Marta

Disliked: Cleanliness, amenities, property conditions & facilities
We recently stayed at the Residence Inn by Marriott San Juan Isla Verde, and I can honestly say it was one of the worst hotel experiences my family and I have ever had. The issues began even before we arrived. The hotel management contacted us out of the blue to say we were being moved to a different hotel for half of our stay. This was incredibly inconvenient. When we voiced our frustration, the staff did not care about the significant disruption they were causing. Upon arrival, there was no communication between the staff and management regarding our reservation being changed. Customer service seems to be a foreign concept to the team here. We had reserved 3 rooms for my family, and every single one smelled musty. The air conditioning did not work in any of the rooms. We called the front desk multiple times for maintenance, but no one ever showed up to fix the issue. The "complimentary" breakfast was a complete joke. It is absolutely not a reason to book a stay here; save your money and eat elsewhere. The hotel engages in dishonest billing practices. At check-out, the staff provided us with a receipt detailing the exact amount we would be charged. However, once I checked my credit card statement later, I discovered that we had been significantly overcharged. The hotel is now refusing to provide a refund for the inconvenience, the poor quality of service, they are happy to take your money without delivering a quality experience. Do yourself a favor and book somewhere else
Stayed 5 nights in Nov 2025

10/10 Excellent

Carmen Alicia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2025

10/10 Excellent

Jeannette

Liked: Cleanliness, amenities, property conditions & facilities
Everything was wonderful l!!! Staff helpful and accommodating
Stayed 2 nights in Nov 2025

10/10 Excellent

Manuel

Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 10 nights in Oct 2025

10/10 Excellent

Bonnie

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Nov 2025

8/10 Good

Iwona

Liked: Cleanliness, property conditions & facilities
Staff
Stayed 5 nights in Nov 2025

6/10 Okay

Malgorzata

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Was ok
Stayed 4 nights in Nov 2025

10/10 Excellent

Chassity Jean, Roxie

Liked: Cleanliness, amenities, property conditions & facilities
From the moment I checked in everything about my stay was top notch and fabulous! Samantha at the front desk is absolutely spectator from her professionalism to her friendly personality. In fact, all staff in every department are great. I only encountered one person that I really did not care for. My room was incredible! I love that there was a real clock, a pen and paper for scratch notes which I needed. The air conditioning was spot on and I cannot brag enough about the shower! Water pressure was perfect, plenty of hot water. Room service was great! My only complaint was there were no extra blankets already in the room. Breakfast buffet was good. The coffee was great, except you better get it during breakfast hours as I did not see coffee anywhere else available anywhere in the hotel; except what is available in your room. I had dinner one night in the restaurant and the food was delicious and the service was great. There is a market nook for snacks and very basic needs which is stocked regularly. Location is great as there is plenty of things in walking distance. Not a beach front property, but they will provide chairs and umbrellas for daily use and you can walk to the beach entrance. No matter where you go on the property everything is SO CLEAN and neat. In fact, the entire area is. I enjoyed my stay so much I am already looking at returning again next year! Thanks to all of the staff for making my visit most pleasurable.
View from room
Dinner in the restaurant
kitchenette/living area
bathroom with walk-in shower.
Stayed 4 nights in Oct 2025

6/10 Okay

Sorita

Liked: Cleanliness, property conditions & facilities
The room was clean and the check in was not bad yet i called the day before and was told that i wouldn't be staying at hotel... The hotel had moved me to another hotel not even in Isla Verde. That was a complete nightmare and i wont even get into the stress of it all yet i will say call hotel before arrival.
Stayed 4 nights in Nov 2025

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Marisal at the front desk was very helpful with our luggage storage, taking down our information and giving wonderful recommendations. Very patient and friendly.
Stayed 1 night in Nov 2025

6/10 Okay

James

Travelled with group
Room 916 has a serious mold issue that needs to be remedied. Very clear smell of mold. No visible signs. Probably in the HVAC system with leaking or moisture accumulation.
Stayed 1 night in Nov 2025