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The Condado Plaza Hotel

4.0 star property

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Photo gallery for The Condado Plaza Hotel

2 outdoor pools, pool umbrellas, pool loungers
Aerial view
Exterior
Suite, 1 King Bed, Oceanfront (Penthouse) | Premium bedding, down duvets, in-room safe, iron/ironing board
Coffee shop

Reviews

7.8 out of 10
Good

Popular amenities

  • Restaurant
  • Air-conditioning
  • Gym
  • Breakfast available
  • Parking available

Explore the area

View in a map
999 Ashford Avenue, San Juan, 00907
  • Place, Condado Beach
    ‪1 min walk‬
  • Place, Parque La Ventana al Mar
    ‪10 min walk‬
  • Place, Casino del Mar at La Concha Resort
    ‪14 min walk‬
  • Airport, San Juan (SJU-Luis Munoz Marin Intl.)
    ‪12 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible, Bathtub

Shower, eco-friendly toiletries, hair dryer, towels

Room, 1 King Bed, Accessible, Bathtub

  • City view
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

Premium bedding, down duvets, in-room safe, iron/ironing board

Room, 2 Queen Beds, Accessible, Bathtub

  • City view
  • 27 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Premium bedding, down duvets, in-room safe, iron/ironing board

Deluxe Room, 1 King Bed

8.0 out of 10
Very good
(35 reviews)
  • City view
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Oceanfront

Room, 1 King Bed, Oceanfront | Premium bedding, down duvets, in-room safe, iron/ironing board

Room, 1 King Bed, Oceanfront

8.0 out of 10
Very good
(89 reviews)
  • Ocean view
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Oceanfront (Penthouse)

Suite, 1 King Bed, Oceanfront (Penthouse) | Premium bedding, down duvets, in-room safe, iron/ironing board

Suite, 1 King Bed, Oceanfront (Penthouse)

7.0 out of 10
Good
(2 reviews)
  • Ocean view
  • 111 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Balcony

Premium bedding, down duvets, in-room safe, iron/ironing board

Junior Suite, 1 King Bed, Balcony

8.0 out of 10
Very good
(2 reviews)
  • City view
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony, Bay View

Premium bedding, down duvets, in-room safe, iron/ironing board

Room, 1 King Bed, Balcony, Bay View

  • Bay view
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-in Shower)

Premium bedding, down duvets, in-room safe, iron/ironing board

Room, 1 King Bed, Accessible (Roll-in Shower)

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Jetted Tub

Premium bedding, down duvets, in-room safe, iron/ironing board

Junior Suite, 1 King Bed, Jetted Tub

  • City view
  • 64 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed, Oceanfront

Deluxe Suite, 1 King Bed, Oceanfront | Living area | 32-inch LCD TV with cable channels, TV, pay films

Deluxe Suite, 1 King Bed, Oceanfront

  • City view
  • 100 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds

Premium bedding, down duvets, in-room safe, iron/ironing board

Deluxe Room, 2 Queen Beds

7.4 out of 10
Good
(52 reviews)
  • City view
  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Oceanfront

Premium bedding, down duvets, in-room safe, iron/ironing board

Room, 2 Queen Beds, Oceanfront

7.4 out of 10
Good
(78 reviews)
  • Ocean view
  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Balcony, Bay View

Room, 2 Queen Beds, Balcony, Bay View | Premium bedding, down duvets, in-room safe, iron/ironing board

Room, 2 Queen Beds, Balcony, Bay View

7.4 out of 10
Good
(3 reviews)
  • Bay view
  • 27 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 3 Bedrooms, Oceanfront (Penthouse)

Premium bedding, down duvets, in-room safe, iron/ironing board

Room, 3 Bedrooms, Oceanfront (Penthouse)

  • Ocean view
  • 331 sq m
  • 3 bedrooms
  • Sleeps 6
  • 2 King Beds and 2 Single Beds

Bay View King Room with Balcony

  • Sleeps 2

Deluxe King Room

  • Sleeps 2

Deluxe Two Queen Room

  • Sleeps 4

Family Room

  • Sleeps 4

Oceanfront King Room with Balcony

  • Sleeps 2

Oceanfront Two Queen Room with Balcony

  • Sleeps 4

Standard King Room with Balcony

  • Sleeps 2

Standard Two Queen Room with Balcony

  • Sleeps 4

Junior King Suite with Jacuzzi

  • Sleeps 2

Oceanfront King Suite

  • Sleeps 2

Mobility Accessible King Room with Bathtub and Balcony

  • Sleeps 2

Mobility Accessible Two Queen Room with Roll in Shower and Balcony

  • Sleeps 4

Mobility Accessible Two Queen Room with Bathtub

  • Sleeps 4

Mobility Accessible King Room with Roll in Shower

  • Sleeps 2

Junior King Suite with Balcony

  • Sleeps 2

Oceanfront King Suite with Balcony

  • Sleeps 2

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About this property

The Condado Plaza Hotel

On beach with 2 outdoor pools for sandy fun near Parque La Ventana al Mar
At The Condado Plaza Hotel, spend the day on the beach where you can enjoy snorkelling. Then return for a meal at one of the resort's 2 restaurants. Housekeeping is available on request.
The Condado Plaza Hotel offers 281 accommodations with laptop-compatible safes and coffee/tea makers. Beds feature down duvets and premium bedding. 32-inch LCD televisions come with premium cable channels and pay-per-view films.

Bathrooms include a shower, complimentary toiletries and hairdryers. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The Condado Plaza Hotel's great location gets high marks from our customers. During your stay, you're just a quick walk from Condado Beach. 2 outdoor pools, 2 restaurants and a 24-hour gym are available.
  • Options for a bite to eat or a refreshing drink include 2 restaurants, a coffee shop, a swim-up bar and a poolside bar
  • Full breakfast served daily for a fee
  • Valet parking and self-parking available for a fee
  • Splash around at the waterslide or swim in the 2 outdoor pools
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a 24-hour gym, a playground and kayaking
  • Guests have great things to say about the pool and the location
  • Steps from Condado Beach and 9 minutes on foot from Parque La Ventana al Mar
Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. Cool off in one of the 2 outdoor swimming pools at The Condado Plaza Hotel, and enjoy summer activities such as snorkelling and kayaking.

There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. This beach resort also offers a children's pool, a 24-hour fitness centre and a garden. For a fee, parking is available.

This 4-star San Juan resort is smoke free.

For a fee, guests can enjoy a full breakfast daily from 6 AM to 11:00 AM.
The Condado Plaza Hotel has 2 restaurants on site.
Starbucks – This coffee shop only serves light fare. Open daily.
Aqua Bar – This bar is located by the pool. Guests can enjoy drinks at the bar. Open selected days.

Property amenities

Parking and transport

  • Electric car charging station on site
  • Parking on site (USD 25.65 per night; includes in/out privileges)
  • Valet parking on site (USD 31.22 per night)
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 6 AM to 11:00 AM for a fee: USD 7 to 25 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Aqua Bar
  • Starbucks

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Billiards/pool table
  • Children's pool
  • Kayaking
  • Playground
  • Shopping
  • Snorkelling
  • Water sports equipment
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Grocery/convenience store
  • In-room babysitting
  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms
  • 6,449 square feet of conference space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the bay
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 10 floors
  • 100% renewable energy
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1963
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 60.00
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 75
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 38.15 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness centre access
  • WiFi access (may be limited)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 7 to 25 per person
  • Self-parking fee: USD 25.65 per night (in/out privileges)
  • Valet parking fee: USD 31.22 per night
  • Early check-in fee: USD 60.00 (subject to availability)
  • Late check-out fee: USD 75 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 2 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Condado
Condado Hilton
Condado Hilton Plaza
Condado Plaza
Condado Plaza Hilton
Condado Plaza Hilton Hotel
Condado Plaza Hilton Hotel San Juan
Condado Plaza Hilton San Juan
Plaza Condado Hilton
Plaza Hilton Condado
Condado Plaza Hotel San Juan
Conrad San Juan Condado Plaza Hotel San Juan
San Juan Conrad
Condado Plaza Hilton Resort San Juan
Condado Plaza Hilton Resort
The Condado Plaza Hilton
The Condado Plaza Hotel Resort
The Condado Plaza Hotel San Juan
The Condado Plaza Hotel Resort San Juan

The Condado Plaza Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 951 out of 2053 reviews
Rating 8 - Good. 420 out of 2053 reviews
Rating 6 - Okay. 369 out of 2053 reviews
Rating 4 - Poor. 146 out of 2053 reviews
Rating 2 - Terrible. 167 out of 2053 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

Reviews

8/10 Good

Elaine, Bronx

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Very clean and amenities great. The only comment or complaint is the fridge, food prep and closet is in the same room as the bathroom and shower. Its got to be a cofe vilation. Anything hanging in the closet will be damp from the shower. And the fridge food area...gross.
Stayed 5 nights in Nov 2025

8/10 Good

Jovana

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff was amazing. The rooms were clean. There was a situation with my room and it was handled immediately. The only thing I didn’t like was the Hilton is connected and you can use their restaurants, gym, and their pool. The breakfast at the Hilton was not pleasant and this afternoon there was rude. The Condado Plaza is a wonderful hotel amazing all around. I would definitely be back
Stayed 4 nights in Nov 2025

6/10 Okay

Madison

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Elevators were broken had to climb up 4 flights more then half the trip , rooms had stains on sheets, vents made noises
Stayed 3 nights in Nov 2025

10/10 Excellent

Stacy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I loved my stay will stay again
Stayed 2 nights in Nov 2025

2/10 Terrible

shalena nacole

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
For starters there is no microwave and the fridge is in the bathroom! When i got to the hotel to check in i had to pay extra money for security deposit and resort fees and another deposit! I was told Expedia cannot guarantee a specific room so even though I paid extra for a specific ocean view room, Expedia has no control over what room we will actually get when we check in. The first room I checked in was dirty the floor was so slippery and the bed was wet! We got placed in room #2 there was no light in the room just in the hallway by the door.. and there were ants bad ants and in the bathroom was the biggest roach looking bug i have ever seen in my life!!! I asked to be moved to the connected hotel across the walkway they avoided my request and moved me to another room. Room #3 the shower leaked and the faucet was broke it got water all over the counter. This hotel needs a serious renovation. The poor staff do their best to accommodate you but it’s the actual business that needs help. The staff is so nice and understanding and honestly the issues i had were out of their hands. I would never recommend this hotel to anyone until they remodel it.
Stayed 3 nights in Nov 2025

10/10 Excellent

COLLEEN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfectly centralized
Stayed 3 nights in Nov 2025

10/10 Excellent

Melissa, Newark

Stayed 2 nights in Nov 2025

6/10 Okay

Lorraine

Liked: Staff & service
The room needs major updating. Old electric plug ins sparked. The house phone didnt work, The decor is outdated and worn. No USB plugs. The staff was great. The common areas are in good condition, the pool lovely. The waitstaff at the pool very nice. A dehumidifier would be helpful, as the tile floors were so wet from moisture in the air, It was dangerously slippery.
Stayed 1 night in Nov 2025

6/10 Okay

Chris

Stayed 1 night in Nov 2025

8/10 Good

Gregory A, Vermilion

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Hector the bartender in the lobby was awesome. The hotel staff were friendly and the location is perfect. Rooms were average. Furniture and beds desperately need upgraded.
Stayed 4 nights in Nov 2025

10/10 Excellent

Cristina

Travelled with partner
Liked: Cleanliness, amenities
I love everything about this hotel, very clean, professional staff and friendly ☀️. Love it, I had an ocean view room me encanto.
Stayed 3 nights in Nov 2025

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, amenities
The bartenders were very friendly, staff were courteous and helpful. Rooms were clean. Outside area and pools were nice.
Stayed 3 nights in Nov 2025

6/10 Okay

Joycette

Stayed 5 nights in Nov 2025

10/10 Excellent

Celia

Stayed 3 nights in Aug 2025

4/10 Poor

Joseph

Disliked: Cleanliness, staff & service, room comfort
The front desk doesnt answer the phone, there is one elevator and it’s slow and broken every other day. The maid service is mediocre at best, they left dirty glasses in my room one day and left half opened soap in the shower and didnt even clean the shower, there was hair in there when I got there. The water is hot or scalding nothing even remotely cool or warm, which, is really nice if you come in sweating from outside or like cold showers to wake you up in the morning. The tile floors are super slippery as well. There were people throwing literal parties in the lobby all week and other guests banging on walls all night making sleep very difficult. Overall NOT IMPRESSED. Ive stayef in several hotels in Condado and this is my least favorite so far.
Stayed 3 nights in Nov 2025

6/10 Okay

Jerome

Stayed 1 night in Nov 2025

8/10 Good

Juan

Stayed 1 night in Nov 2025

10/10 Excellent

Maria

We had a great
Stayed 4 nights in Oct 2025

6/10 Okay

Cindy, Bloomington

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
No the room wasn't at good condition but the staff was Great!!
Stayed 3 nights in Jul 2025

6/10 Okay

Sheila

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel was extremely outdated especially the room . Chipped paint all around and the cleaning staff weren’t cleaning the rooms properly. We found glass under our beds after night three which means the room was never cleaned properly. Definitely a 2 star hotel . Staff were friendly.
Stayed 4 nights in Nov 2025

6/10 Okay

Crystal

Travelled with family
Disliked: Property conditions & facilities
I stayed here last week Oct 31st Flew into San Juan late. Stayed here over nite then went to my Timeshare We Loved it …. So we came back on our last night cause we fly out early AM. Nice view. But the hallway smells like Mildew……. On the 9th floor and the room door next door was very creepy it was not like that on my other floor a week ago. And the young man at the desk previously was Amazing a lot Friendlier this the young lady tonite. I even had my Nephew come her with his family cause they also have an early flight also. We came back for the service but this time fell short..
Stayed 1 night in Nov 2025

10/10 Excellent

Cayla

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Access to the private beach and pools was wonderful.
Stayed 2 nights in Nov 2025

4/10 Poor

Brenda

Travelled with family
Liked: Property conditions & facilities
Staff, amenities
Stayed 1 night in Nov 2025

6/10 Okay

Michaelawrence

Travelled with family
Liked: Amenities, property conditions & facilities
The room was infested with ants. This morning they were all throughout the bathroom and inside my shoes as well as on the sink area where my travel bag was located all night.
Stayed 1 night in Nov 2025

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The view from our room was fantastic as was the amenities at the swimming pool. You could walk down to the beach in just a few steps or stay by the pool, and enjoy the swim up bar. The beds were comfortable, but the only negative was the room service kept making the beds with the sheets at my feet too short and the sheets would ride up in the middle of the night. Otherwise, this hotel is a great stay in and outstanding location on the Condado
Stayed 5 nights in Oct 2025