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Urbana Hotel

2.0 star property
VIP Access

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Photo gallery for Urbana Hotel

City view
Exterior
Hallway
Shower, hair dryer, towels, soap
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Parking included
  • Free WiFi

Explore the area

View in a map
102 C. Pelayo, San Juan, San Juan, 00901
  • Place, Port of San Juan
    ‪7 min walk‬
  • Place, Luis Muñoz Rivera Park
    ‪9 min walk‬
  • Place, Escambron Beach
    ‪12 min walk‬
  • Airport, San Juan (SJU-Luis Munoz Marin Intl.)
    ‪13 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Basic Room

Premium bedding, pillow-top beds, free WiFi, bed sheets

Basic Room

8.2 out of 10
Very good
(11 reviews)
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room

Premium bedding, pillow-top beds, free WiFi, bed sheets

Deluxe Room

  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room

Superior Room | Premium bedding, pillow-top beds, free WiFi, bed sheets

Superior Room

8.0 out of 10
Very good
(3 reviews)
  • Sleeps 2
  • 1 Queen Bed

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About this property

Urbana Hotel

Hotel with free parking, 6-minute walk to Port of San Juan
Concierge services, a 24-hour front desk and free self-parking are available at this smoke-free hotel. Housekeeping is available on request.
Urbana Hotel offers 20 air-conditioned accommodations, with a hairdryer. Pillowtop beds feature premium bedding. Smart televisions are featured in guestrooms.

Bathrooms include a shower. This San Juan hotel provides complimentary wireless Internet access. Housekeeping is offered on request and change of towels can be requested.

Our customers tell us that they can't get enough of the helpful staff at Urbana Hotel. During your stay, you're just a quick walk from Port of San Juan. Free self-parking and concierge services are available.
  • Free WiFi
  • Free self-parking
  • Services include a concierge and luggage storage
  • Within a 15-minute walk of Port of San Juan and Escambron Beach
Urbana Hotel offers its guests concierge services. The front desk is open around the clock. Self parking is free.

This San Juan hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transport

  • Free uncovered self parking on site

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Change of towels on request
  • Concierge services
  • Housekeeping (on request)

Accessibility

  • No lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Smart TV

More

  • Air conditioning

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 23

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Urbana Hotel

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Service fee: 15 per cent

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Urbana Hotel Hotel
Urbana Hotel San Juan
Urbana Hotel Hotel San Juan

Urbana Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 232 out of 392 reviews
Rating 8 - Good. 66 out of 392 reviews
Rating 6 - Okay. 56 out of 392 reviews
Rating 4 - Poor. 19 out of 392 reviews
Rating 2 - Terrible. 19 out of 392 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Fryeda

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It's really nice since the bus stop is next to it (I rented a car but when I drop it I went back to The hotel in the bus) was convenient, the staff are super friendly, easy going but the facilities seems not take care of and I request them to clean but they don't change the sheets/blankets and they didn't swip or mop, neither clean the zinc or the shower and also the shower doesn't have hot water
Stayed 6 nights in Aug 2025

4/10 Poor

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

The room was pretty meh

Pro: Free parking in their lot and on the street Staff were really nice Cons: Extremely small space. Stay here if you are looking for a place to sleep only. The shower water NEVER got warm, and definitely never hot.
Stayed 1 night in Aug 2025

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 4 nights in Aug 2025

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was amazing, they welcomed us with champagne
Stayed 2 nights in Aug 2025

10/10 Excellent

Rebecca Abigail

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel. Really felt like a local staying in the area. Great customer service. There was a cafe across the street that was amazing as well and lively. Will be booking again next time we visit!
Stayed 4 nights in Aug 2025

6/10 Okay

Finn Kr.

Travelled with family
Liked: Staff & service
The room was very small. The floor was poorly painted and seemed dirty even though it wasn't. The remote control for the TV was missing, it took 1 day before we got a new one. Felt very safe, 2 doors with code locks. The staff were nice and very helpful. Got lots of cold water to drink. Air conditioning was great. A little cold water in the shower when the weather was bad outside. (the water is solar heated)
Stayed 3 nights in Jul 2025

8/10 Good

Aiden

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and room very quite. Would stay here again.
Stayed 3 nights in Aug 2025

8/10 Good

Maria Del Carmen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I disliked was the smell of marijuana in the hallway for the first 3-4 days. Also a couple constantly arguing and fighting and slamming doors at all houre of the night and morning. Once they left, it was quiet again.
Stayed 8 nights in Aug 2025

6/10 Okay

Noemi

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

8/10 Good

angel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Aug 2025

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is there any way i can get a refund since i checked out a day earlier
Stayed 6 nights in Aug 2025

10/10 Excellent

Tyler, San Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff
Stayed 1 night in Jul 2025

10/10 Excellent

Ruddy, Chicago

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little property. They have hotels next door part of the same company, great little store down the street that has everything down the street.
Stayed 4 nights in Aug 2025

10/10 Excellent

Avinash

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

10/10 Excellent

Cynthia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very cute! It’s about a 15-20 minute walk to the bars but short uber trips. It’s close to the beach. Highly recommend staying here if you’re here to party. They have a club down the street. Overall we had an amazing stay. We would come again.
Stayed 4 nights in Aug 2025

6/10 Okay

Gabriel

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Late night receptionist wouldn’t help me figure out my wifi for my room. She was taking another guest to her room when she asked me in English if there’s anything she could help me with for a second time so I told her I was just going to use the wifi in the lobby instead. She then sent over a security guard and in Spanish said “hey can you stay in the lobby because he’s a guest but (and pointed her head towards me)” I said out loud “if I can’t use the wifi in the lobby then I’ll just go to my room.” I then got up and went to my room. My cell phone stopped working during my trip and need wifi for it to work. If as a guest I can’t use the lobby wifi or be made to feel uncomfortable using the lobby wifi by having a security guard watch only me despite others guest being there then why have wifi in the lobby?
Stayed 1 night in Aug 2025

10/10 Excellent

Julio, Bronx

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’d stay again
Stayed 4 nights in Aug 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price it was fine and willing to do again
Stayed 6 nights in Jul 2025

6/10 Okay

Jorge

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Alfredo

Stayed 3 nights in Aug 2025

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, property conditions & facilities
Best spot hands down we lived it staff was easy to communicate and friendly
Stayed 1 night in Jul 2025

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was conveniently located. Easy to access tourist attractions from property. Staff were very friendly and helpful. We weren’t too happy about having to climb so many stairs due to our room being switched from 2nd to 3rd floor b/c our room door would not lock.
Stayed 4 nights in Jul 2025

6/10 Okay

Krystal

Liked: Staff & service
The property is close to old San Juan and Escambron Beach.
Stayed 9 nights in Jul 2025

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and friendly staff. Pretty much all we needed.
Stayed 5 nights in Jun 2025

10/10 Excellent

Juntian

Stayed 1 night in Jun 2025