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Hotel Mercy

2.0 star property

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Photo gallery for Hotel Mercy

Balcony view
Comfort Single Room | Down duvets, laptop workspace, free WiFi
Comfort Single Room | Living area
Family Double Room | Bathroom | Shower, towels, soap, toilet paper
Building design

Reviews

8.0 out of 10
Very good

Popular amenities

  • Free Wi-Fi

Explore the area

View in a map
7ma calle 07017, San juan la laguna, solola, San Juan La Laguna, Solola, 07017
  • Place, Calle de las Artes
    ‪2 min walk‬
  • Place, Calle del Café
    ‪2 min walk‬
  • Place, Lake Atitlán
    ‪3 min walk‬
  • Airport, Quetzaltenango (AAZ-Los Altos)
    ‪105 min drive‬

Room options

View all photos for Comfort Single Room

Comfort Single Room | Down duvets, laptop workspace, free WiFi

Comfort Single Room

8.8 out of 10
Excellent
(3 reviews)
  • Garden view
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Double Room

Double Room | Down duvets, laptop workspace, free WiFi

Double Room

  • Lake view
  • 21 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for Comfort Single Room

Comfort Single Room | Down duvets, laptop workspace, free WiFi

Comfort Single Room

7.0 out of 10
Good
(2 reviews)
  • Lake view
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Family Double Room

Family Double Room | Down duvets, laptop workspace, free WiFi

Family Double Room

10.0 out of 10
Exceptional
(1 review)
  • Lagoon view
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Comfort Double Room

Comfort Double Room | Down duvets, laptop workspace, free WiFi

Comfort Double Room

  • 21 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Family Double Room

Family Double Room | Down duvets, laptop workspace, free WiFi

Family Double Room

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Family Double Room

Family Double Room | Down duvets, laptop workspace, free WiFi

Family Double Room

  • Lagoon view
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Family Double Room

Family Double Room | Down duvets, laptop workspace, free WiFi

Family Double Room

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Family Double Room

Family Double Room | Down duvets, laptop workspace, free WiFi

Family Double Room

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Comfort Single Room

Comfort Single Room | Down duvets, laptop workspace, free WiFi

Comfort Single Room

  • Lagoon view
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Deluxe Single Room

Deluxe Single Room | Down duvets, laptop workspace, free WiFi

Deluxe Single Room

  • Garden view
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Deluxe Single Room

Deluxe Single Room | Down duvets, laptop workspace, free WiFi

Deluxe Single Room

  • Garden view
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Deluxe Single Room

Deluxe Single Room | Down duvets, laptop workspace, free WiFi

Deluxe Single Room

  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Deluxe Single Room

Deluxe Single Room | Down duvets, laptop workspace, free WiFi

Deluxe Single Room

  • Garden view
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

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About this property

Hotel Mercy

This smoke-free hotel features free breakfast and free Wi-Fi in public areas.
Hotel Mercy offers 7 accommodations. Rooms open to furnished balconies or patios. Beds feature down duvets. This San Juan La Laguna hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Bathrooms include a shower.
During your stay at Hotel Mercy, you're just a quick walk from Lake Atitlán. Free breakfast and free WiFi in public areas are available.
  • Free continental breakfast served daily
  • Free Wi-Fi (speed: 50+ Mbps)
  • Just a 3-minute walk from Lake Atitlán and 4 minutes on foot from Calle del Café
Free breakfast is available daily. Public spaces have free WiFi.

This San Juan La Laguna hotel is smoke free.

Guests are served a free continental breakfast daily from 8:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 50 metres

Food and drink

  • Free continental breakfast available daily 8:00 AM to 10:00 AM

Conveniences

  • Limited-hour front desk

Accessibility

  • No lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Down comforter

Bathroom

  • Shower
  • Soap
  • Toilet paper
  • Towels provided

More

  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 9:00 PM

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 9:00 PM

Front desk staffed during limited hours

This property doesn't offer after-hours check-in

Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
The front desk at this property is open daily from 7:00 AM - 9:00 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

Property is also known as

Hotel Mercy Hotel

Hotel Mercy San Juan La Laguna

Hotel Mercy Hotel San Juan La Laguna

Hotel Mercy Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 24 out of 55 reviews
Rating 8 - Good. 16 out of 55 reviews
Rating 6 - Okay. 9 out of 55 reviews
Rating 4 - Poor. 3 out of 55 reviews
Rating 2 - Terrible. 3 out of 55 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Gerardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really great place
Stayed 1 night in Oct 2025
Verified

8/10 Good

Billy

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The room was great
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, amenities
This hotel is a great option with a top location. The room was big enough, the staff very friendly and the included breakfast was a nice feature. The town is tiny and you can walk anywhere, but we discovered a shortcut behind the property that took us to the pier, that was very useful on our way back to Panajachel.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Kristen

Liked: Cleanliness, amenities, property conditions & facilities
Room 1 has a good view of the lake and patio furniture for the perfect evening drink.
Stayed 2 nights in Nov 2025
Verified

8/10 Good

Isaac

Liked: Cleanliness, amenities, property conditions & facilities
It was a very nice place very quiet. We got there after hours we were able to go in through the back door to the facility. We rang the bell, and the guy gladly came out to help us.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Norma p

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed staying at Mercy Hotel the staff were very kindly and welcoming to me. I highly recommend you for your next trip in San Juan La Laguna.
Stayed 2 nights in Oct 2025
Verified

8/10 Good

ken

Liked: Cleanliness, property conditions & facilities
Complimentary breakfast was good. Room was okay. The hotwater was very slow running due to the shower head being electric (on demand hot water)
Stayed 2 nights in Feb 2026
Verified

8/10 Good

Matthew

Liked: Cleanliness, staff & service
The hotel is nice and customer service is great. One downfall is that you must shower during daylight to get hot water. There is also not much insulation in the walls, and lots of barking dogs around. But for the price its a nice place.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

freddy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff is very helpful, rooms are clean and comfy
Stayed 3 nights in Apr 2025
Verified

10/10 Excellent

angel

Liked: Cleanliness
Staff was very nice and hard working. Breakfast was really good included with price of room but you can add to it for additional cost. It was well cooked. Very nice view. It seems they are renovating and expanding hotel. No AC or tv but the view was amazing
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

MIGUEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Custumer Service
Stayed 1 night in Jul 2025
Verified

6/10 Okay

Boris

Liked: Cleanliness
Better customer service. They don't have or don't know the information about the place. They're not professional. Improve the parking.
Stayed 3 nights in Nov 2025
Verified

6/10 Okay

Jepser

Liked: Cleanliness, staff & service
The only 2 things, room was very hot day and night, and they are not ready for power outage, if they're able to do something about this I would definitely come back to stay again...
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Quentin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

Haralambos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely family run hotel

This is a nice new hotel in San Juan, and very reasonably priced. The staff are all friendly and welcoming, and the area feels very safe and full of locals. It's a short walk into town or down to the pier. The rooms are large with nice high ceilings and you can sit out on wicker rocking chairs to enjoy the outside. No biting bugs due to altitude so you can relax! It would be nice to have a few hooks in the room to hang towels, coats etc.
Stayed 3 nights in Feb 2025
Verified

8/10 Good

Poonam Preet K

Liked: Cleanliness, amenities, property conditions & facilities
We were a little bit sceptical about this hotel because it is relatively new - but we loved our stay and would recommend it! The staff is very kind and helpful; the hotel has recently introduced free breakfast coffee, which is delicious and made to order. It is very well located to the centre of San Juan and it has a beautiful view of the lake and mountains. It’s clear that the staff are still working on improving the hotel but there is no active construction going on right now. The shower was not very hot, and did not drain very well, but otherwise, we really enjoyed our stay!
Stayed 2 nights in Jun 2025
Verified

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel itself was lovely, but our door was hard to close. You had to really slam it for it to lock. It would have been nice to have coffee and breakfast available in the morning. I had to go out and try to find coffee in fhe morning. Most other places in the area offer free breakfast included in the price of the room. Otherwise it was nice.
Stayed 1 night in Mar 2025
Verified

2/10 Terrible

Carolyn

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Would not recommend staying here. Room was unclean and the shower kept leaking and flooding the room. We were only given 1 bath towel to share between 2 people. Location is not the nicest and very loud at night, making it difficult to sleep.
Stayed 2 nights in May 2025
Verified

2/10 Terrible

Fizza

Disliked: Cleanliness, staff & service, property conditions & facilities
The wifi doesnt work, no one speaks englisb
Verified

8/10 Good

Crystian

Liked: Cleanliness, staff & service
No TV in the room
Stayed 1 night in Apr 2025
Verified

4/10 Poor

CHRISTINE

Disliked: Cleanliness, amenities
They overcharged for our laundry service by four times the amount. There was hair in the room on the floor like it was uncleaned. The front desk recommendation a company for indian nose hike that picked us up at the hotel. IT WAS a single man in a tuc Tuc that took us up the mountain in the dark. We walked up the mountain in the woods in the dark full of trash. He made us walk thirty feet of head going up the mountain and never even knew how to get to Indian Nose. Even though he said he does this every day.It felt like we were gonna be robbed until we told him we had a knife and knew how to fight and was a boxer. He was messaging people in the woods. And took us almost down the wrong path on the way back down the mountain and was holding sticks in his hand that were two feet long. We felt Very unsafe.
Stayed 2 nights in Nov 2025
Verified

6/10 Okay

Lic. Jaime Jesús López

Liked: Cleanliness
Disliked: Amenities
1. La habitación está en buen estado sin embargo puede mejorar el mantenimiento de la misma. 2. El servicio demasiado limitado. 3. Por lo que respecta al restaurante si es que se le puede llamar así si no es en su horario para los desayunos ya no te atienden de ningún modo. En el restaurante impera la descortesía y desatención. 4. Me vi obligado a abandonar el lugar un día antes de lo previsto por el mar servicio del restaurante. 5. Me hicieron un cargo de un servicio que ya se encontraba pagado.
Stayed 6 nights in Jan 2026
Verified

10/10 Excellent

Felipe

Liked: Cleanliness, staff & service, property conditions & facilities
Muy bien ubicada, la relacion. Precio calidad muy bien. El personal nos atendio muy amable, incluso nos permitieron guardar el carro 2 horas despues del Check out. Olvidamos un video juego y nos llamaron para devolverlo.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Marili

Liked: Cleanliness, property conditions & facilities
Très beau, très propre, j'ai adoré mon séjour
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Magdalena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todos son muy agradables. Mucjas gracias por todo.
Stayed 3 nights in Oct 2025