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Colectia Hotel Ondarreta

1.0 star property

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Reception
Down duvets, minibar, desk, iron/ironing board
Reception
Reception
Reception

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available
  • Housekeeping

Explore the area

View in a map
Heriz Pasealekua, 16, Bajo, San Sebastián, Gipuzkoa, 20008
  • Place, Ondarreta Beach
    ‪6 min walk‬
  • Place, Miramar Palace
    ‪8 min walk‬
  • Place, Concha Promenade
    ‪8 min walk‬
  • Airport, San Sebastian (EAS)
    ‪25 min drive‬

Room options

View all photos for Double Room

Double Room | Down duvets, minibar, desk, iron/ironing board

Double Room

  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Double or Twin Room

Down duvets, minibar, desk, iron/ironing board

Double or Twin Room

10.0 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds OR 1 Queen Bed and 1 Single Bed
  • Free Wi-Fi

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About this property

Colectia Hotel Ondarreta

Along with coffee/tea in a common area, this smoke-free hotel has express check-out and tour/ticket assistance. WiFi in public areas is free. Other amenities include a communal living room and a front desk safe.
Colectia Hotel Ondarreta offers 18 air-conditioned accommodations with minibars and complimentary bottles of water. Beds feature down duvets. Flat-screen televisions are featured in guestrooms. Bathrooms include a shower and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

During your stay at Colectia Hotel Ondarreta, you're just a quick walk from Concha Promenade. Features include free WiFi in public areas and breakfast (surcharge). This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Buffet breakfast served daily for a fee
  • Amenities include a front desk safe, a lift and a communal living room
  • Within a 10-minute walk of Ondarreta Beach and Bay of Biscay
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
As a guest of Colectia Hotel Ondarreta, you'll find tour/ticket assistance, coffee/tea in common area, and express check-out. WiFi is free in public spaces. Colectia Hotel Ondarreta also features a front desk safe, a communal living room, and a lift.

This San Sebastián hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 8:00 AM to 10:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Offsite parking available (EUR 15 per day)

Food and drink

  • Daily buffet breakfast available 8:00 AM to 10:30 AM for a fee: EUR 13 for adults and EUR 13 for children
  • Coffee and tea in common areas

Family friendly

  • Mini-fridge

Conveniences

  • Guidebooks
  • Safe at front desk
  • Virtual front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (104 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

More

  • Communal living room
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV

Food and drink

  • Free bottled water
  • Mini-fridge
  • Minibar
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: EUR 15
Express check-out available

Special check-in instructions

There is no front desk at this property
Guests planning to arrive outside normal check-in hours will receive an email within 24 hours before arrival with check-in instructions and smart lock details; access will be through a private entrance
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your passport after booking
A virtual front desk provides assistance to guests
Information provided by the property may be translated using automated translation tools

Access methods

Private entrance, smart lock

Pets

  • Pets: EUR 10 per pet, per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 31 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of EUR 200 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 13 for adults and from EUR 13 for children
  • Nearby parking fee: EUR 15 per day (3281 ft away)
  • Pet fee: EUR 10 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out fee: EUR 15 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property does not have a front desk. To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their passport before arrival. Guests planning to arrive outside of normal check-in hours will receive an email before arrival with check-in information and smart lock details. Guests can access their accommodation through a private entrance. A virtual front desk provides assistance to guests.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Ondarreta Beach
Sömn Hipsuites Ondarreta
Uma Suites Ondarreta Hotel
Uma Suites Ondarreta San Sebastián
Uma Suites Ondarreta Hotel San Sebastián

Colectia Hotel Ondarreta Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 39 out of 72 reviews
Rating 8 - Good. 21 out of 72 reviews
Rating 6 - Okay. 5 out of 72 reviews
Rating 4 - Poor. 3 out of 72 reviews
Rating 2 - Terrible. 4 out of 72 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified

8/10 Good

maria jose

Liked: Cleanliness, staff & service, property conditions & facilities
Great location A los of restaurants nearby Hotel close to everything
Stayed 4 nights in Sep 2025
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, amenities, property conditions & facilities
Very nice clean comfortable hotel. Centrally located in new town.
Stayed 3 nights in Jul 2025
Verified

8/10 Good

Barrie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to bars. Parking up the rd so not ideal but wouldn’t stop me going again. Good coffee in room and lounge. 10 mins bus ride to centre town nice beach. Yep suited us fine
Stayed 1 night in Oct 2025
Verified

8/10 Good

Daniela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel, just a bit annoyed that when checking in they showed a 40€ cheaper price for the stay and just told us that they could see that we paid through hotels com and that we should just ignore it.
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Saul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and good lication.. Good choice
Stayed 2 nights in Jul 2025
Verified

2/10 Terrible

Constantin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Tiny apartment with a window looking to a parking spot
Stayed 10 nights in Apr 2025
Verified

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unit was spacious, serviced daily, there was an elevator available, the unit was close to all amenities and the city center within easy walking distance.
Stayed 3 nights in May 2024
Verified

8/10 Good

Gina

Liked: Cleanliness, property conditions & facilities
Checking was tru WhatsApp, not lobby on premises
Stayed 1 night in Oct 2025
Verified

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
In general the room was clean however in the bathroom the wall and baseboards could have been dusted and cleaned better.
Stayed 2 nights in Oct 2022
Verified

6/10 Okay

umberin

Disliked: Cleanliness
The staff was available through whats app and did peovide iron when asked. The self check in post 5 pm worked well. Washroom was good size with all the amenities. However, the room was very very small for three people, with three beds there was tiny space in between beds and the entrance door. There were rooms which were definitely bigger ag the site. The room was also full of dust when we checked in and everything needed to be cleaned with wet wipes before using - e.g. side tables, kettle, top of the fridge, the open closet and hanging space. There is one waste basket in washroom - there should be waste basket in the room as well.
Stayed 2 nights in Aug 2025
Verified

8/10 Good

Chiara

Liked: Cleanliness, amenities, property conditions & facilities
Struttura nuova, camere della giusta dimensione per un breve soggiorno. Bagno dotato di tutto ciò che serve (anche il balsamo per capelli e un phon abbastanza potente, indispensabile per chi ha i capelli lunghi). Bollitore e macchinetta del caffè in camera. Nella hall sono presenti gratuitamente alcuni piccoli snack, una macchinetta per bevande calde e un distributore di acqua fresca sia naturale che frizzante
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

jose antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Limpio. Acogedor. Cómodo. Bien situado. Cafés, infusiones, agua gratis. Detalle de bienvenida. Nos gustó mucho. Repetiremos sin duda. Ah. Y el perrito encantado..
Stayed 3 nights in Mar 2026
Verified

6/10 Okay

TERUHIKO

Liked: Cleanliness, amenities, property conditions & facilities
(Traducido por DeepL) Le habría dado 5 estrellas si no hubiera sido por un incidente la primera noche. La habitación era espaciosa y estaba limpia. Había un hervidor eléctrico. Había 8 perchas. No sabía que este lugar no contaba con personal. El check-in tenía que hacerse en línea. Cuando llegué al lugar, no había personal. Cuando entré a mi habitación, hacía mucho frío. El aire acondicionado estaba funcionando en modo frío con una temperatura objetivo de 16 grados. Aquí, en marzo, todavía es invierno. Lo apagué de inmediato y abrí la ventana. Después de dos horas, la habitación seguía fría y yo me estaba congelando. Intenté cambiar el aire acondicionado al modo de calefacción, pero el panel de control indicaba que el cambio de modo estaba desactivado. Al cambiar la temperatura objetivo a 30 grados, simplemente dejó de enfriar, pero no salía aire caliente. Llamé al número de contacto de emergencia. La agente intentó solucionar el problema en línea y me pidió que le enviara fotos por WhatsApp. Después de que se convenciera de que tenía razón y de que no podía cambiar el modo, le pedí que me diera un calentador de piso. Ella estuvo de acuerdo, pero dijo que tenía que esperar hasta el día siguiente. Me dio una manta extra. Improvisé y encontré una manera de calentar un poco la habitación. De lo contrario, no habría podido dormir porque hacía mucho frío. A la mañana siguiente, cambiaron el aire acondicionado al modo de calefacción. Después de eso, mi estancia fue muy cómoda.
Stayed 3 nights in Mar 2026
Verified

8/10 Good

Heinz-Josef

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Für einen Städtetrip gutes Hotel.
Stayed 5 nights in Sep 2025
Verified

8/10 Good

Dirk

Liked: Cleanliness, staff & service, amenities
Eine schöne zentrale Unterkunft in San Sebastian. Das Bett war etwas schmal, aber für ein paar Nächte Okay. Es gibt kostenlos Kaffee, Wasser und Snacks. Die Kommunikation und Zugang per Code waren einwandfrei.
Stayed 4 nights in Sep 2025
Verified

6/10 Okay

Florian

Liked: Staff & service
Wir hatten mehrere Baustellen in der Nachbarschaft. Die Klimaanlage sollte mal wieder gründlich gereinigt werden. Preis Leistungsverhältnis passt nicht so ganz.
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

KOJIRO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
駐車場が少し遠いが、とても便利な場所にある
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Marco

Liked: Property conditions & facilities
Disliked: Staff & service
Camera comoda, lontana dalla parte vecchia ma in una buona posizione, vicino alla spiaggia e nei dintorni ci sono ristoranti e negozi.
Stayed 3 nights in Jul 2025
Verified

10/10 Excellent

Mercedes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
En un lugar muy seguro y cerca de la playa
Stayed 1 night in Jul 2025
Verified

2/10 Terrible

Mariana

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible Uma suites, la limpieza no se hacía y el día que limpiaban lo hacían a medias. No sacudían, no dejaban toallas limpias, no lavaban retrete ni lavabo. Nunca nadie en recepción excepto el día que llegamos. Muy mal servicio, se acabó el agua para beber, no la remplazaron. Demasiado caro para lo que es
Sucio
Sucio
Sucio
Sucio
Stayed 8 nights in Jul 2025
Verified

8/10 Good

Arild Vikse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Greit leilighetshotell med fine rom. Litt vanskelig å finne parkering.
Stayed 1 night in May 2025
Verified

10/10 Excellent

M V

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Me sorprendió que no hubiera nadie a la hora de llegada, 22h aprox y que tenía que haber recibido un WhatsApp y no fue así pero llamando a un teléfono me indicaron amablemente que hacer y a pesar del primer momento por lo que he explicado, el resto me sorprendió muy gratamente!
Stayed 1 night in Jun 2024
Verified

2/10 Terrible

Wolfgang Otto

Forferdelige trafikale forhold

Jeg kom med bil. Fant aldri stedet. Forferdelige trafikale forhold.
Stayed 1 night in Jun 2024
Verified

4/10 Poor

maria luz castresana

Liked: Amenities, property conditions & facilities
llegamos a las 17.15 no había nadie en recepción y esos que se ofertaba hasta las 18.00.se nos envía códigos. No funciona el secador, ni el calefactor del baño, llamamos a un teléfono facilitado para incidencias sobre las 17.30, no resolviendose el asunto y para rematar la estancia me levanto a las 5.30 y hay en el suelo una cucaracha tamaño industrial .Por tanto a las 8.15 decidimos abandonar las instalaciones mi marido con el pelo mojado y yo yendo a casa de mi hija a ducharme. Dentro de las indicaciones debieran de indicar que la calle de acceso es de doble dirección y suuuuper estrecha impidiendo casi su transito (acceso establecimiento malo).Establecimiento tranquilo , buena zona, incapaz de solventar un pequeño problema ,a pesar que la hora de entrada fuera las 16 horas según marca el establecimiento y comunicarse el incidente a la 17.30 l(secador), de aspecto límpio, buen olor ,con ducha que tragaba mal, sin mampara ,,,
Stayed 1 night in May 2024
Verified

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bien muy agusto la luz verde del techo no me a gustado y las cortinas podían estar más pegadas para que no entre luz
Stayed 1 night in Dec 2023