This was an excellent experience. The place is clean, and the staff is very helpful. The only problem is that it is a bit far from the downtown area. However, there are buses and a tram nearby to get you there.
The property is cost-effective, neat and has good facilities including swimming pool. The room I stayed also has good kitchen facilities but I didn't use it. Just opposite and beside the hotel is good shopping centre with different brand stores and several restaurants to choose from.
There are public transports to connect to other locations right in front of the hotel as well.
Staff are very supportive.
Customer service wasn't so good but got things done anyways. They gave me a room where there wasn't clean towels or WC paper and the trash bin was full of trashes not to mention that the sheets were already used. Wasn't a good experience at all. The only good thing was the price.
Poor customer service support, I tried reaching out to the property to ammend my booking but no one picked the call nor responded to me. Over ÂŁ163 wasted because of poor customer service.
The air conditioning in the room is programmed from 10:00 a.m. to 2:00 p.m., during daylight hours you are not in the room (you are at university or working or just visiting the city) and the problem is on the very hot nights of July that there is no Possibility of connecting the air conditioning and you cannot sleep because of the heat.