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Occidental Ibiza

Property class: 4

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Photo gallery for Occidental Ibiza

A pool area with lounge chairs, palm trees, and a modern building with large windows.
A modern building with large glass windows and a flat roof.
A modern lounge area with wicker furniture, large windows, and abstract art on the wall.
A beach with clear turquoise water, a sandy shore, and a row of beach umbrellas.
A buffet setup with labeled sections for fruits, vegetables, and dairy products.

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Bar

Explore the area

View in a map
Carrer de Valencia, 23-27, Port des Torrent, Sant Josep de sa Talaia, Ibiza, 7829
  • Place, Take Off Ibiza - Ibiza Sea Dreams
    ‪1 min walk‬
  • Place, Port des Torrent Beach
    ‪8 min walk‬
  • Place, Cala de Bou Beach
    ‪4 min drive‬
  • Airport, Ibiza (IBZ)
    ‪24 min drive‬

Room options

View all photos for Double Room

A modern bedroom with a bed, a bedside table, a TV mounted on the wall, and a bathroom visible through a glass door.

Double Room

  • 17 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds OR 1 Double Bed
  • Free Wi-Fi

View all photos for Double Room Single Use

A modern bedroom with a bed, a bedside table, a TV mounted on the wall, and a bathroom visible through a glass door.

Double Room Single Use

8.0 out of 10
Very good
(1 review)
  • 17 sq m
  • 1 bedroom
  • Sleeps 1
  • 2 Single Beds OR 1 Double Bed
  • Free Wi-Fi

View all photos for Family Room (Superior)

A hotel room with a large bed, a balcony with a chair, and a TV mounted on the wall.

Family Room (Superior)

  • Sleeps 5
  • 2 Single Beds OR 1 Double Bed
  • Free Wi-Fi

View all photos for Double Room, Terrace

A modern bedroom with a bed, a bedside table, a TV mounted on the wall, and a bathroom visible through a glass door.

Double Room, Terrace

7.4 out of 10
Good
(3 reviews)
  • 19 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds OR 1 Double Bed
  • Free Wi-Fi

View all photos for Family Room (Superior (4 adults + 1 child))

A hotel room with a large bed, a balcony with a chair, and a TV mounted on the wall.

Family Room (Superior (4 adults + 1 child))

  • 1 bedroom
  • Sleeps 5
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Family Room (Superior (3 adults + 2 children))

A hotel room with a large bed, a balcony with a chair, and a TV mounted on the wall.

Family Room (Superior (3 adults + 2 children))

  • 1 bedroom
  • Sleeps 5
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Family Room (Superior (3 adults + 1 child))

A hotel room with a large bed, a balcony with a chair, and a TV mounted on the wall.

Family Room (Superior (3 adults + 1 child))

  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Family Room (Superior (2 adults + 3 children))

A hotel room with a large bed, a balcony with a chair, and a TV mounted on the wall.

Family Room (Superior (2 adults + 3 children))

  • 1 bedroom
  • Sleeps 5
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Family Room (Superior (2 adults + 2 children))

A hotel room with a large bed, a balcony with a chair, and a TV mounted on the wall.

Family Room (Superior (2 adults + 2 children))

  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Double Room, Terrace (2 Adults + 1 Child)

A modern bedroom with a bed, a bedside table, a TV mounted on the wall, and a bathroom visible through a glass door.

Double Room, Terrace (2 Adults + 1 Child)

8.0 out of 10
Very good
(1 review)
  • 19 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds OR 1 Double Bed
  • Free Wi-Fi

View all photos for Double Room, Swimming Pool View

A modern bedroom with a bed, a bedside table, a TV mounted on the wall, and a bathroom visible through a glass door.

Double Room, Swimming Pool View

  • 17 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds OR 1 Double Bed
  • Free Wi-Fi

View all photos for Double Room (Swimming Pool View 2 Adults + 1 Child)

A modern bedroom with a bed, a bedside table, a TV mounted on the wall, and a bathroom visible through a glass door.

Double Room (Swimming Pool View 2 Adults + 1 Child)

  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds OR 1 Double Bed
  • Free Wi-Fi

View all photos for Double Room (2 adults + 1 Child)

A bedroom with a bed, a sofa, a small bedside table, a wall-mounted air conditioner, and a mini-fridge.

Double Room (2 adults + 1 Child)

  • 17 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds OR 1 Double Bed
  • Free Wi-Fi

View all photos for Family Room

A modern hotel room with a large bed, a balcony with a chair, and a nightstand with a lamp.

Family Room

  • 27 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds OR 1 Double Bed
  • Free Wi-Fi

View all photos for Family Room (2 Adults + 2 Children)

A modern hotel room with a large bed, a balcony with a chair, and a nightstand with a lamp.

Family Room (2 Adults + 2 Children)

  • 27 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds OR 1 Double Bed
  • Free Wi-Fi

View all photos for Family Room, Pool View (Superior)

A hotel room with a large bed, a balcony with a chair, and a TV mounted on the wall.

Family Room, Pool View (Superior)

  • Sleeps 5
  • 2 Single Beds OR 1 Double Bed
  • Free Wi-Fi

View all photos for Superior Room, Terrace (Family)

A hotel room with a large bed, a balcony with a chair, and a TV mounted on the wall.

Superior Room, Terrace (Family)

  • Sleeps 5
  • 2 Single Beds OR 1 Double Bed
  • Free Wi-Fi

View all photos for Family Room, Pool View (Superior | 2A2C)

A hotel room with a large bed, a bedside table, a chair, a balcony with red chairs, and a floral wallpaper.

Family Room, Pool View (Superior | 2A2C)

  • Sleeps 5
  • 2 Single Beds OR 1 Double Bed
  • Free Wi-Fi

View all photos for Family Room, Pool View (Superior | 2A3C)

A hotel room with a large bed, a bedside table, a chair, a balcony with red chairs, and a floral wallpaper.

Family Room, Pool View (Superior | 2A3C)

  • Sleeps 5
  • 2 Single Beds OR 1 Double Bed
  • Free Wi-Fi

View all photos for Family Room, Pool View (Superior | 4A1C)

A hotel room with a large bed, a bedside table, a chair, a balcony with red chairs, and a floral wallpaper.

Family Room, Pool View (Superior | 4A1C)

  • Sleeps 5
  • 2 Single Beds OR 1 Double Bed
  • Free Wi-Fi

View all photos for Family Room, Pool View (Superior | 3A2C)

A hotel room with a large bed, a bedside table, a chair, a balcony with red chairs, and a floral wallpaper.

Family Room, Pool View (Superior | 3A2C)

  • Sleeps 5
  • 2 Single Beds OR 1 Double Bed
  • Free Wi-Fi

View all photos for Family Room, Pool View (Superior | 3A1C)

A hotel room with a large bed, a bedside table, a chair, a balcony with red chairs, and a floral wallpaper.

Family Room, Pool View (Superior | 3A1C)

  • Sleeps 5
  • 2 Single Beds OR 1 Double Bed
  • Free Wi-Fi

View all photos for Superior Room, Terrace (Family | 2A2C)

A hotel room with a large bed, a balcony with a chair, and a TV mounted on the wall.

Superior Room, Terrace (Family | 2A2C)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 5
  • 2 Single Beds OR 1 Double Bed
  • Free Wi-Fi

View all photos for Superior Room, Terrace (Family | 2A3C)

A hotel room with a large bed, a balcony with a chair, and a TV mounted on the wall.

Superior Room, Terrace (Family | 2A3C)

  • Sleeps 5
  • 2 Single Beds OR 1 Double Bed
  • Free Wi-Fi

View all photos for Superior Room, Terrace (Family | 4A1C)

A hotel room with a large bed, a balcony with a chair, and a TV mounted on the wall.

Superior Room, Terrace (Family | 4A1C)

  • Sleeps 5
  • 2 Single Beds OR 1 Double Bed
  • Free Wi-Fi

View all photos for Superior Room, Terrace (Family | 3A2C)

A hotel room with a large bed, a balcony with a chair, and a TV mounted on the wall.

Superior Room, Terrace (Family | 3A2C)

  • Sleeps 5
  • 2 Single Beds OR 1 Double Bed
  • Free Wi-Fi

View all photos for Superior Room, Terrace (Family | 3A1C)

A hotel room with a large bed, a balcony with a chair, and a TV mounted on the wall.

Superior Room, Terrace (Family | 3A1C)

  • Sleeps 5
  • 2 Single Beds OR 1 Double Bed
  • Free Wi-Fi

Room

  • Sleeps 1
  • Free Wi-Fi

View all photos for Double

Premium bedding, minibar, in-room safe, free WiFi

Double

  • 17 sq m
  • Sleeps 3
  • 2 Double Beds
  • Free Wi-Fi

Room

  • Sleeps 4
  • Free Wi-Fi

Similar properties

Aerial view
FERGUS Style Bahamas
Sant Josep de sa Talaia
  • Pool
  • All-inclusive available
  • Kids’ pool
  • Free Wi-Fi
3.6 out of 5, Good, 462 reviews
The price is CHF 218
includes taxes & fees
24 Sept - 25 Sept
FERGUS Style Bahamas

About this property

Occidental Ibiza

This smoke-free property features 3 outdoor pools, a restaurant and 2 bars/lounges. WiFi in public areas is free. Additionally, a poolside bar, a snack bar/deli and a sauna are on-site.
Occidental Ibiza offers 346 accommodations with minibars and a safe. Beds feature premium bedding. Flat-screen televisions come with cable channels.

Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Occidental Ibiza, you're just a quick walk from Take Off Ibiza - Ibiza Sea Dreams. Features include free WiFi in public areas, plus 3 outdoor pools and 2 bars.
  • Free WiFi
  • Drinking and dining options include a restaurant, a poolside bar and 2 bars/lounges
  • Take a swim in the 3 outdoor pools
  • Services include a free children's club, a concierge and tour or ticket assistance
  • On-site recreation includes an outdoor tennis court, a sauna and mini golf
  • Steps from Take Off Ibiza - Ibiza Sea Dreams and 5 minutes on foot from Port des Torrent Beach
Some rates at Occidental Ibiza are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Occidental Ibiza offers its guests 3 outdoor swimming pools, an outdoor tennis court, a sauna, and a children's pool. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi.

A terrace, a complimentary children's club, and a vending machine are also featured at the family-friendly Occidental Ibiza.

This 4-star Sant Josep de sa Talaia property is smoke free.

On-site venue – This buffet restaurant specialises in international cuisine.
On-site venue No. 2 – bar.
On-site venue No. 3 – This bar is located by the pool.

All-inclusive details

All-inclusive room rates at Occidental Ibiza are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Food and beverages

Buffet meals and snacks included
In-room minibar (some restrictions)

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Entertainment

Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 20 metres

Food and drink

  • 2 bars/lounges
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • 3 outdoor pools
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Mini golf
  • Outdoor tennis court
  • Playground
  • Sauna
  • Volleyball

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • In-room refrigerator
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • On the bay
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 4 floors
  • 9 buildings
  • Smoking not allowed
  • Some LED lighting used
  • Vegetarian dining options

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • LED lighting
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property is closed between 1 November and 30 April.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50 per cent after the eighth night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November to 30 April, EUR 0.83 per person, per night , up to 9 nights, and EUR 0.41 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May to 31 October, EUR 3.30 per person, per night, up to 9 nights, and EUR 1.65 thereafter. This tax does not apply to children under 16 years of age.

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - B35820679
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
Property Registration Number B35820679

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.

Property is also known as

Occidental Ibiza Hotel Sant Josep de sa Talaia
Barceló Pueblo Ibiza Hotel
Barceló Pueblo Ibiza Hotel Sant Josep de sa Talaia
Barceló Pueblo Ibiza Sant Josep de sa Talaia
Occidental Ibiza Hotel
Occidental Ibiza Sant Josep de sa Talaia
Barceló Pueblo Ibiza
Occidental Ibiza Hotel
Occidental Ibiza Sant Josep de sa Talaia
Occidental Ibiza Hotel Sant Josep de sa Talaia

Occidental Ibiza Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 98 out of 297 reviews
Rating 8 - Good. 116 out of 297 reviews
Rating 6 - Okay. 50 out of 297 reviews
Rating 4 - Poor. 15 out of 297 reviews
Rating 2 - Terrible. 18 out of 297 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely clean hotel with really friendly staff. Food was lovely for the 2 days we stayed!
Stayed 1 night in May 2026
Verified review

10/10 Excellent

JOSE FRANCISCO GOMEZ

Liked: Cleanliness, property conditions & facilities
Very good location and very friendly staff
Stayed 3 nights in Oct 2023
Verified review

6/10 Okay

Christopher

Liked: Staff & service
Disliked: Property conditions & facilities
Room’s bit outdated and shabby. Very noisy specially in the evenings
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

CSABA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good food, nice stuff
Stayed 6 nights in Oct 2024
Verified review

8/10 Good

Rutger van

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel, food was good but almost everyday the same
Stayed 4 nights in Apr 2024
Verified review

10/10 Excellent

sidney

Liked: Cleanliness, property conditions & facilities, room comfort

Gem of a hotel

Brilliant hotel we liked it so much we stayed another three nights, oscar on reception was great
Stayed 4 nights in Jun 2024
Verified review

10/10 Excellent

Lauren Krystle Collins

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing 10/10
Stayed 6 nights in Jun 2025
Verified review

8/10 Good

Vitelio

Liked: Staff & service
Food options were good and change everyday, breakfast was very good , except for coffee which was awful. Rooms ok but need update. Staff friendly & accommodative Should have a premium drink package, recommended overall.
Stayed 5 nights in Aug 2025
Verified review

10/10 Excellent

Marcio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good experience overall.

The hotel staff is very friendly and I cannot recommend this hotel enough to friends and family, the only downside I can share is the fact that the fresh fruit buffet offer is not that big, but all food is good.
Stayed 5 nights in May 2024
Verified review

8/10 Good

Abdelrahmen

Liked: Staff & service, property conditions & facilities
Nice hotel, room service is not the best
Stayed 6 nights in May 2024
Verified review

6/10 Okay

Alicia

Liked: Staff & service
Pool area too busy and rowdy.
Stayed 5 nights in Jul 2024
Verified review

6/10 Okay

KIMBERLEY ELLEN

Disliked: Cleanliness, property conditions & facilities

Mixed reviews

Rooms weren’t very clean, towels didn’t get changed. Advertised as a double room but it’s two single beds pushed together (not connected) so you fell down a gap in the middle of the bed in the night! Shower temperature changed Food pretty good for an all inclusive and pool area / dining area and communal areas were lovely. Nice for a relaxing holiday!
Stayed 4 nights in Oct 2025
Verified review

4/10 Poor

nicolas

Average, old, full of people, don’t go
Stayed 1 night in Jul 2023
Verified review

2/10 Terrible

Erica

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at the front desk was very rude… everyone acted like they were doing us a favor and were being inconvenienced. Loud throughout the day, palm trees being trimmed in front of the room before 7am. Walls were paper thin. Would not recommend.
Stayed 4 nights in Jul 2025
Verified review

6/10 Okay

Rae

Liked: Staff & service
Disliked: Cleanliness
The room was a bit outdated and not the cleanest unfortunately.
Stayed 7 nights in Sep 2024
Verified review

6/10 Okay

Paul

Disliked: Amenities, property conditions & facilities
Not a four star in my opinion. Food and entertainment not up to the standard we experienced at another Barcelo hotel so we were disappointed. Staff were friendly though and beds comfortable.
Stayed 8 nights in Aug 2023
Verified review

2/10 Terrible

Karen Ann

Liked: Cleanliness, amenities, property conditions & facilities
They gave us terrible room which wheelchair and no hot water.
Stayed 1 night in Jul 2024
Verified review

6/10 Okay

Anthony

Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
It's a fine stay, but the place felt cheaply built. The entire power socket comes out of the wall when I unplugged an electronic that was charging. The furniture in the room was water damaged. There was a foul smell coming out of the bathroom drain. There were ants in my room. Stains on the couch. Besides all of that - take advantage of the amenities. All of the food was good.
Stayed 2 nights in Sep 2025
Verified review

6/10 Okay

lee

Liked: Staff & service
Disliked: Amenities
The rooms were not what I expected regarding no tea, coffee making facilities and I had to ask for the big shower towels which is usually expected at a 4 star hotel
Stayed 3 nights in Aug 2024
Verified review

4/10 Poor

Stephen

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The pool was too deep for kids it was either too shallow or too deep. The food was terrible and the drink choice was poor
Stayed 3 nights in Jul 2022
Verified review

2/10 Terrible

Masood

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property isn’t clean and neither are the rooms
Stayed 5 nights in Sep 2022
Verified review

6/10 Okay

Florian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quite clean hotel

Peak season, but even for that pretty expensive place. The staff is very nice and helpful. The room was clean and chilled. It’s been quite but also far from most interesting places. There is a little, very picturesque beach close to the hotel. The dinner in the hotel was not good. I’m not very picky but they definitely have to improve that! I recommend to have dinner outside. Breakfast instead was okay. Again I have to emphasize how nice the staff was, even under these crazy circumstances of so many tourists
Stayed 1 night in Jul 2022
Verified review

6/10 Okay

Peter

Liked: Room comfort
Disliked: Property conditions & facilities

A disappointing trip

We were disappointed in the hotel for a number of reasons: - drinks in plastic or paper cups all day, even in an evening (limited drinks included in all inclusive) - water dispensers available but limited. When you have young kids this is important - lots of ants in the room each day - some days there would only be 2 towels in the room for a family of 4 - service was inconsistent
Stayed 4 nights in Aug 2022
Verified review

4/10 Poor

Robert

Liked: Staff & service, property conditions & facilities
Overall layout of the property was good, the bedroom was acceptable and clean. Problem with the Airconditioning which resulted in having to spend 3 hours in our room with 2 electricians in attendance. As an All Inclusive resort we were presented with 2 bottles of water in the bedroom fridge for the duration of our stay. Upon requesting more water we were told that we would need to purchase additional water, THIS IS TOTALLY UNACCEPTABLE. I would not recommend this resort to anyone.
Stayed 7 nights in Jul 2022
Verified review

2/10 Terrible

Lisa

Disliked: Cleanliness, property conditions & facilities, room comfort

Mrs

The hotel was noisy with dated brick pathways which made the cleaners trolley very loud every morning. The pool area was crowed, cups bottles left on the steps at night at the entrance. Our room was not clean, the wardrobe door did not close. Sofa bed filthy. The block areas echoed with noise and door slamming and looked and felt like prison blocks. Lastly the food was terrible! Definitely not 4star I would like a voucher refund to choose another hotel as I did not have a nice stay in this hotel very disappointed. I’m surprised this was even on hotels.com as I trusted your choice
Stayed 3 nights in Jul 2023