Place is beautiful but the bed itâs super uncomfortable two twin beds attach each other is better to have a queen bed or a king bed but everything is beautiful
Everyone is very friendly and provide an outstanding service. Downside: the hotel do not honor what they offer. Our cabin didn't have wifi and they refused to provide the free breakfast offered.
Todo muy bonito, lo Ășnico es que falta capacitar al personal al momento del check out, ya que me fueron a buscar al parqueo cuando ya nos ibamos, para decirme que habĂa ensuiado una toalla con un poquito maquillaje fĂĄcil. Las toallas son para eso para ensuciarse, y como hoteleros deberĂan de saber que ese material al meterse en la lavadora sale, asĂ que no dejĂł de ser un poco incomodo que me fueran a buscar para decirme esa tonterĂa. Definitivamente falta capacitaciĂłn tanto al que llega hacer la limpieza a la habitaciĂłn y que avisĂł a recepciĂłn, como al de recepciĂłn para manejar mejores criterios.
I had a bad experience. The place was hot inside and we couldn't open the windows there were no screens in the window. Also, when it start raining, we got so much water inside the place. Even my little girl she fell down.
Beautiful view of the volcano! They had a good restaurant on property and good hiking trails and offered tours to the volcano. It is a hidden gem for sure.
The water in the bathroom and kitchen did not drain and it was brown. I could not shower due to the unsanitary conditions and the room smelled horrible because of the water drainage problem. I would never stay here again. Very unsatisfied with this stay. Kindly requesting a refund. I have pictures of proof.