The rooms need better cleaning, ventilation, decoration thereâs no mirrors or closets neither luggage holders. The tub and lavatory are clogged having difficulty to shower or washing hands. Your customer service needs to be improve it was not a really good service.
Overall, the employees were not very welcoming. They wouldnât say good morning or help us find our hotel room. Twice we asked for an extra blanket and did not receive it. At one point, the receptionist stated we should have asked for the blanket before 10 p.m. well, we asked for the blanket close to 6 pm.
Rooms were spotless and the staff were extremely friendly and courteous! This would be the only hotel I would stay at when I return. Also had access to the gym next door.
Overall stay was good. A/C worked fine. Elevator was broken one day. The yard behind the tower needs to be cleaned up. Workers cabin was full of trash and dirty laundry. That is the view for everyone on that side of the tower. should be more appealing.
Place was going through renovations, construction and hotel staff was not aware of guests sleeping at 5:00 am and they were holding loud conversations. Breakfast times could be extended after 8:00 AM on a Sunday.
Receptionist couldn't find my reservation at 1st and charged me, but i showed proof and then refunded charge. The room is really nice and bed comfortable. The food was OK could be better since its one of the best hotels in the area. Overall i wouldrecommend
The key cards are a problem⊠they get deactivated all the time, I have to keep going back to be re program, and it wasnât just me, I heard the same complain from other guess. The keys are so old and worn out.
La muchacha que nos atendiĂł de recepciĂłn nos dio la peor habitaciĂłn que tenĂa Lotes la mĂĄs descuidada. Hubo problemas constantes con la llave para entrar a la habitaciĂłn que era de tarjeta. Nos preguntĂł si la reservaciĂłn de ser directa de una empresa o de la aplicaciĂłn porque parece que tratan a los clientes de distinto modo de acuerdo a cĂłmo hayan hecho su reservaciĂłn aunque hayan pagado por una habitaciĂłn buena. Desafortunadamente no nos trataron bien