Your staff were excellent and helpful, our room wasn't ready at 4 pm and was offered another room, this room hadn't been cleaned in quite awhile, urine on the toilet, pubic hair on the floor and toilet, floors were not cleaned. I wanted to get another hotel however that wasn't achieved unfortunately very busy weekend. I have never in my motels/ hotel experience this and was offered another cleaner room. Very dreary not comfortable, you should be ashamed of yourself. The walls are paper thin and was distributed by the people and there dog next room to us. I can honestly say I would sleep outside before ever getting a room at motel ever again. I have had many class of motels and you get the prize for worst. Sincerely Kathy McElheny