2/10 Horrible
Leah
21 juil. 2025
Les points forts : Infrastructures et conditions de lâhĂ©bergement
Les points faibles : Personnel et service
I stayed at this hotel with my sonâs team, who had a group block. We had to arrive a night early and were told we didnât qualify for the team perks. At other hotels, similar situations were handled with flexibilityâextending discounted parking and meal vouchers. Not here. We paid the full $20/day for parking (vs. the teamâs $5) and $100 for breakfast for three people, while the rest of the team ate free.
Despite being part of the group, the hotel made no effort to accommodate us. To make matters worse, I organized a team gathering and asked in advance if we could order pizza and eat outside by the pool. I was told it was okay as long as the food went to our rooms first and then back downâso we followed that instruction. But on the day of the gathering, after I had already bought the pizzas, staff told us we couldnât eat them in the lobby or by the pool. The conflicting information was extremely frustrating, especially when trying to coordinate something for multiple families and kids.
Overall, the lack of flexibility, poor communication, and refusal to extend basic courtesies made this a disappointing stay. I wonât be returning and wouldnât recommend this hotel to other teams or families.
Leah
Séjour de 3 nuits en juillet 2025