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Vila Galé Santa Cruz

4.0 star property

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Photo gallery for Vila Galé Santa Cruz

Terrace/patio
Interior entrance
Buffet
Sauna, hot tub, steam room, Turkish bath/hammam, body treatments
View from room

Popular amenities

  • Hot tub
  • All-inclusive
  • Bar
  • Parking available
  • Room service

Explore the area

Map
Rua de Sao Fernando, 5, Santa Cruz, 9100-157
  • Palmeiras Beach
    ‪2 min walk‬
  • Machico Beach
    ‪6 min drive‬
  • Madeira Botanical Garden
    ‪12 min drive‬
  • Funchal (FNC-Cristiano Ronaldo)
    ‪2 min drive‬

Room options

View all photos for Twin Room, Sea View

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Twin Room, Sea View

10.0 out of 10
Exceptional
(1 review)
  • 23 sq m
  • Sea view
  • Sleeps 2
  • 2 Single Beds

View all photos for Twin Room, Sea View (Single Use)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Twin Room, Sea View (Single Use)

  • 23 sq m
  • Ocean view
  • Sleeps 1
  • 2 Single Beds

View all photos for Twin Room

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Twin Room

  • 23 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Twin Room (Single Use)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Twin Room (Single Use)

  • 23 sq m
  • City view
  • Sleeps 1
  • 2 Single Beds

View all photos for Twin Room (with Extra Bed, 2 Adults + 1 Child)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Twin Room (with Extra Bed, 2 Adults + 1 Child)

8.0 out of 10
Very good
(1 review)
  • 23 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Premium Double or Twin Room, Sea View

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Premium Double or Twin Room, Sea View

7.2 out of 10
Good
(5 reviews)
  • 23 sq m
  • Sea view
  • Sleeps 2
  • 2 Single Beds OR 1 Double Bed

View all photos for Twin Room, Sea View (with Extra Bed, 2 Adults + 1 Child)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Twin Room, Sea View (with Extra Bed, 2 Adults + 1 Child)

  • 23 sq m
  • Sea view
  • Sleeps 3
  • 2 Single Beds

View all photos for Twin Room, Sea View (with Extra Bed, 3 Adults)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Twin Room, Sea View (with Extra Bed, 3 Adults)

  • 23 sq m
  • Sea view
  • Sleeps 3
  • 2 Single Beds

View all photos for Family Room, 2 Bedrooms, 2 Bathrooms, Sea View

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Family Room, 2 Bedrooms, 2 Bathrooms, Sea View

  • 46 sq m
  • Sea view
  • Sleeps 4
  • 4 Single Beds

View all photos for Twin Room (with Extra Bed, 3 Adults)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Twin Room (with Extra Bed, 3 Adults)

  • 23 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Premium Double Room Single Use, Sea View

View from room

Premium Double Room Single Use, Sea View

8.0 out of 10
Very good
(1 review)
  • 23 sq m
  • Sea view
  • Sleeps 1
  • 2 Single Beds OR 1 Double Bed

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About this property

Vila Galé Santa Cruz

Eco-certified hotel with 2 restaurants and full-service spa
Along with 2 restaurants, this smoke-free hotel has a full-service spa and an indoor pool. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, an outdoor pool, 2 bars/lounges and a fitness centre are on-site.
Vila Galé Santa Cruz offers 262 accommodations with DVD players and a safe. Rooms open to furnished balconies. LCD televisions come with digital channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

An indoor pool, an outdoor pool and Access to hot tub are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include hot stone massages and body treatments. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.
During your stay at Vila Galé Santa Cruz, you're just a quick walk from Palmeiras Beach. Features include free breakfast and free WiFi in public areas, plus 2 restaurants.
  • Free buffet breakfast served daily
  • Free WiFi
  • The 2 restaurants, poolside bar and 2 bars/lounges offer choices for drinking and dining
  • Self-parking available for a fee
  • Take a swim in the indoor and outdoor pools or soak in the hot tub
  • Treat yourself to hot stone massages or body treatments at the spa
  • Services include babysitting, a free children's club and dry cleaning/laundry
  • On-site recreation includes a gym, a steam room and a sauna
  • Steps from Palmeiras Beach and 9 minutes by car from Santo da Serra Golf Club
Some rates at Vila Galé Santa Cruz are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Vila Galé Santa Cruz offers its guests a full-service spa, an indoor pool, and an outdoor pool. There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Free breakfast is available daily. WiFi is free in public spaces.

Business amenities include a business centre, meeting rooms, and limo/town car service. Event space at this hotel measures 9580 square feet (890 square metres) and includes conference space. A hot tub, a fitness centre, and a sauna are also featured at the eco-certified Vila Galé Santa Cruz. Parking is available for a fee.

This 4-star Santa Cruz hotel is smoke free.

Guests are served a free buffet breakfast daily from 7:30 AM to 10:30 AM.
Versatil – On-site restaurant.
Inevitavel – This restaurant specialises in Italian cuisine.
Soul and Blues – On-site bar.
Euforia – On-site bar.
Room service (during limited hours) is available.

All-inclusive details

All-inclusive room rates at Vila Galé Santa Cruz are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, German, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Parking on site (EUR 10 per day)
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:30 AM
  • 2 bars/lounges
  • 2 restaurants
  • A poolside bar

Restaurants on site

  • Euforia
  • Inevitavel
  • Soul and Blues
  • Versatil

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool
  • Library
  • Outdoor pool
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • DVD player
  • Free children's club
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Playground

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 9,580 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Full-service spa

  • Body treatments
  • Hot stone massages
  • Hot tub
  • Sauna
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge

More

  • 4 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • DVD player
  • LCD TV with digital channels

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: EUR 10.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Property Registration Number 1012

Property is also known as

Santa Cruz Vila Gale
Vila Gale Hotel Santa Cruz
Vila Galé Hotel Santa Cruz
Vila Gale Madeira
Vila Galé Santa Cruz
Vila Gale Santa Cruz Hotel Santa Cruz
Vila Gale Santa Cruz Madeira
Vila Galé Santa Cruz Hotel
Vila Galé Santa Cruz Hotel
Vila Galé Santa Cruz Santa Cruz
Vila Galé Santa Cruz Hotel Santa Cruz

Vila Galé Santa Cruz Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 135 out of 265 reviews
Rating 8 - Good. 95 out of 265 reviews
Rating 6 - Okay. 23 out of 265 reviews
Rating 4 - Poor. 6 out of 265 reviews
Rating 2 - Terrible. 6 out of 265 reviews

9.2/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Mauro

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Souabeh H

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall, it was a beautiful property, comfortable quiet, peaceful with a good amenities easy access driving anywhere we recommended
Stayed 1 night in Jan 2025

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was absolutely lovely. I had no idea there was any renovation going on on the outside until I saw it from my balcony. The workers were extremely quiet. The staff at the front desk offered me a breakfast box since I was leaving early in the morning and accommodated my dietary restriction. My room was upgraded based on my Expedia status. This almost never happens even when I’m eligible for it. If I’m ever back in Madeira, I will definitely be staying here again.
Stayed 1 night in Jan 2025

10/10 Excellent

Susy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here to be close to the airport. Nice rooms, great breakfast included. Great restaurants within walking distance. The steam room was amazing.
Stayed 1 night in Jan 2025

8/10 Good

Noreen

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Natalie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2024

8/10 Good

Hasan, Hanover Park

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are planning on taking an early morning flight this is probably the best location, just 5 minutes drive from airport. Breakfast was nice with made to order eggs, coffee, variety of fresh fruits and yogurt.
Stayed 1 night in Nov 2024

8/10 Good

Hasan, Hanover Park

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff at the front desk very helpful, lady who checked us in gave us information about the hotel and services. Very friendly and helpful staff.
Stayed 1 night in Nov 2024

8/10 Good

David

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2024

6/10 Okay

cassandra

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Property was clean, easy to find, within walking distance to the airport. It is VERY loud when trying to sleep due to flights overhead. We splurged and paid for the all inclusive after our flight was cancelled, it was a waste of money. Multiple things were not actually included, and all inclusive received the same treatment as those who were put up by the airlines. It was not worth an additional $159. Rooms are very dated, carpet on the floors. Indoor and outdoor pools are beautiful. Beach is terrible
Stayed 1 night in Oct 2024

10/10 Excellent

Susan M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Airport Perfect!

This is our go to hotel when flying out of Madeira Island. Staff is extremely accommodating. Although we left for the airport at 3 AM, we were provided with a boxed breakfasts. It is only about a 10 minute cab ride to the airport and runs around 10 euros. Perfect and convenient.
Stayed 1 night in Oct 2024

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb hotel for short 3 night staybefore going to our timeshare in Funchal. Service fantastic rooms very clean. Overall 5 star
Stayed 3 nights in Sep 2024

10/10 Excellent

Natalie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pool area, great food, very relaxing atmosphere
Stayed 5 nights in Aug 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Poor service no AC no hot water

Stayed 1 night in Jun 2024

8/10 Good

Clare

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Large, clean facility, close to restaurants and airport. Just a bit noisy.
Stayed 1 night in Feb 2024

8/10 Good

Abhay

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very quiet and convenient
Stayed 2 nights in Feb 2024

8/10 Good

NEIL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Fraser

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023

2/10 Terrible

Maria

Stayed 4 nights in Oct 2023

6/10 Okay

ALBERTO, Grand Island

Travelled with family
Staff need to smile a bit more and breakfast is not up to par. Paid less money at Four Views in Canico, Madeira and their breakfast is superior.
Stayed 6 nights in Oct 2023

10/10 Excellent

Meirav

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Ribert

Stayed 2 nights in May 2023

6/10 Okay

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable, but boring

Hotel is super far from anything besides the airport. The breakfast, while included was not good. Better off saving the money and eating in town.
Stayed 1 night in Apr 2023

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant stay

Only stopped one night as we were flying out to the Azores the following day. Hotel nice, close to the airport (5mins in taxi), Santa Cruz is very pleasant to walk around, nice cafes/restaurants. The hotel staff are very friendly and helpful.
Stayed 1 night in Apr 2023