Parmi les services offerts, vous trouverez un service d'assistance pour les visites touristiques ou l'achat de billets, une consigne Ă bagages et un service d'organisation de mariages
We just got married and it was our honeymoon. It was so relaxing and peaceful. The service made us feel special and the chef in the kitchen was incredible.
Les points faibles : Personnel et service et confort de la chambre
En las habitaciones no habĂa aire acondiocnado, la plata no era suficiente. La energĂa se interrumpĂa, y los empleados decĂan que era porque estaba full. Me pareciĂł increĂble que el checkin y el checkout estuvieran a cargo de una sola persona. Esto retrasa y siempre hay fila
The staff really makes this place memorable. Everyone is always happy to help and serve. The place itself is in serious need of TLC. The big pool had mold on the tiles, bathrooms on the common area wouldn't flush. In the room, the hot water didn't work the first night, had to call mtc over who took care of it quick. There weren't lock up safes in the room, and neither the front door nor the sliding door had extra security besides the regular lock. The town is still about a 5-10 min drive so you'll either have to pay for a "tuk-tuk" or take a drive there. We had breakfast at the hotel which was great, didn't try dinner there since we wanted the town experience
- the pool is nice, and so is the pool bar staff
- the reception staff are unfriendly, not attentive and does not speak anything but Spanish
- the grounds and the buildings are very nice, old colonial style with lots of antiques
- the guest rooms are very spartan, not even a closet or somewhere to hang a dress or suit
- the management is unfriendly
- forget about the "spa" part - a crummy little room with no service
- our bathroom floor flooded with water from the toilet could not be fixed during our stay
- internet is practically non-existing, even in the reception area
- the free breakfast is nothing to write home about
- all the time short on towels...
- the listing on hotels.com said the Santa Fe attractions (Cathedral, village square, museums etc) is just 1 minutes walk away. The truth is 25 minutes walk, 3 kilometers (10 mins with tuc-tuc). We chosethis resort because of its claimed central location, and was very disappointed! Because of trfic and heat it was not possible to walk to the village centre.