The staff were so nice and very helpful when it came to answering my questions! The location is amazing and the area is beautiful! Not to mention the food was delicious too. Would absolutely recommend
This place is okay. Nothing really special for their rooms. It's pretty decent but my husband was uncomfy with the bed although it didn't bother me. We also noticed that during the night when it's so peaceful, we can hear people talking in the other rooms which seems uncomfy for us. But overall, their food, the staff, the view, and the location were great. I just hope they will upgrade their facilities more and their rooms as well.
STAY AWAY FROM THIS RESPORT! I would not recommend this place. The service is horrible. Only one guy assisted us from check in to check out. The room is nasty- there were a lot of cockroaches and bed bugs.The linens were soiled and it seems like they have not changed the sheets. We were also not allowed to park inside the vicinity because the "owner" was there. We have to move to Indai's Aqua sport resort which is just a few steps from them and they provide great food and comfort for a fraction of the cost. This place is poorly run and is a total scam. The pictures that they posted seems outdated. They may have seen their prime but definitely not worth it!
The property owner and the staff are very accommodating to our needs. I am a local tourist who enjoy a good hospitality from this resort. Highly recommended. The rates is at par with other beach club. Enjoy a good life to all.
The room was clean and comfortable.
The options on the restaurant menu and the delay in check in made the experience at Santa Fe Beach Club less pleasant than I would like.
Amazing! hotel staffs are so accommodating, very easy to deal with. The room is big and clean though I would suggest a tv and closets should be installed too. The white beach which is just located some few steps away from our doorsteps is fantastic...
Our room was recently built and very clean. Staff was very helpful and friendly. We looked around the area and it was definitely the best price for a clean beach resort.
Beach front room I upgraded to was awesome. Cheap room I spent the first two nights in was very spartan with no tv or refrigerator, minimal towels, and no hot water, no chairs or other furniture besides a small table. Staff was awesome!! Excellent location with a beautiful beach.
The service at the restaurant was very poor. There was an extremely long wait time for all meals even after requesting the meals to be prepared and served at a particular time.
Having two young children 2 and 5yrs meal times need to be a routine for them. So having them wait around on some occasions 45mins late is very disappointing as the children were hungry, tired and no longer wanting to wait at the dinner table.
Coffee was served in the mornings and brought to our room where we sat outside enjoying the sunrise but the staff did not clearing the table for two days.
The rooms are not made up daily so if you would like your bed made or the floor swept of sand then you best ask them to clean your room.
They have a laundry service but be sure to set aside two or three days as it is out sourced and not done on the premises. my laundry was still wet when it was returned and I was checking out. Disappointing.
The staff however were polite and friendly and could do with more customer service training. example , water poured and offered each time you sit down at the table in the restaurant. That the table is set with cutlery and sauces before the meals arrive. That the waitress offers you all a drink upon sitting down.
For the cost of the family villa per night I do expect more in terms of service and quality. We left one day early as I was extremely disappointed in the resort, the beach and the service.
We absolutely loved our stay. The staff were helpful, the food was fabulous, room was clean and comfortable and the location was amazing. We booked for 3 nights and stayed for 6, didn't want to leave
Vicini al porto struttura nuova sulla spiaggia.Non c e servizio spostamento notturno e qualche accessorio nella camera tipo portaspazzolino comunque gentili posto ok
PrisvÀrt boende och trevlig personal. Rummet var rent och fint.
Det lÄg lite för lÄngt bort frÄn Pulsen i Santa Fe. De hade heller inget vidare utbud vad gÀller mat pÄ hotellet. Stranden förfÀrligt ful pÄ den hÀr sidan och solstolarna gick inte att ligga pÄ för de var sÄ hÄrda.
PrisvÀrt för en backpacker, men inget jag rekommenderar nÄgon som vill njuta av semestern.
The first hotel impression would surprise everyone as the pictures we have seen online are very misleading.
The beach although cleaned daily it had plenty of seaweed on it plus the water is not clear enough to go for a swim (fine if you are used to seaweed)
The port is very close (too close)
We decided to go for a walk in search of some better beaches.. to the left and right of the hotel don't venture too far as you won't find anything pretty btw Anika Resort we considered staying in is very close and the beach looks exactly the same.
The only nice stretch of white sand and blue water is on Paradise Beach (20min walk or around 8min (40pesos) tuk tuk ride.
Saying that last two days the beach had lots of seaweed on but I'm hoping it's only after the typhoon.
The review of "Beach Club" it's based on the days before the typhoon btw although we did spend a night in the hotel during "Ursula" and the structure was safe enough but zero advice from the staff.
Some hotel rooms have been renovated recently after a previous typhoon and it's true the room we stayed in looked new.
Beds and mattresses are covered in plastic seal and I now understand why: humidity.
Air con works perfectly fine and there is also hot water:)Unfortunately wi-fi was only available in the reception and that's only until the storm came. No internet afterwards. We had to go to town each time to connect. Rooms are being cleaned on request.
Breakfast very basic.No kettle or fridge in the room.
Not so great.