The worst & most expensive experience in Colombia!
The worst (and most expensive) experience we had in Colombia !!
The general aspect of the hotel looks abandoned, and even though during the majority of our stay (2 full days out of 3 ) we didn't have electricity, therefore the AC, hot water, and wifi were not working, the worse is the service and inabilities of the staff to communicate and act around customers ! Service is poor, staff can't offer any solutions, and show clearly that they don't care about helping or just do their job ! They are even close to being rude to their customers. ! A shame for what this hotel seems to be claiming, a complete shame for anything that tries to call themselves a "resort".
Muy Mal. Una Administracio Hostil con muy mal servivio y mala comunicación. Habitaciones mal tenidas con olor a viejo y paredes y Baños Sucios. Miy deficiente la Alimentacion.
Y me cobraron mas de lo negociado en la aplicacion.
We were a bit shocked by the hotel management to charge us in order to give us a sea view room, it was mid week and there were so many empty suits they could give us! Besides they charged us extra money for insurance which was news to me, never been charged for insurance before!!! 5 USD per person per night!!!! Seems like a rip off to me! Beer is more that twice as outside.
Really nice location, on the beach and just next to tayrona. Staff were also very helpful. WiFi was so bad, even in the communal areas and didnât work for 2/3 of our stay anyway.
The price was right and value was good. Looks like it use to be a great all inclusive in the day but now a bit run down and there were not many people there (not sure if that was because of time of year)? No internet in the the room although âfree wifiâ in pool, restaurant, lobby. Breakfast was included which we didnât expect. Nice pool, beautiful walking area on beach but huge waves. Check in / out was a bit arduous and took a long time for nothingâŠ.
El lugar es muy agradable y lleno de naturaleza, posee grandes piscinas para difrutar con amigos o familia. Las habitaciones son aceptables, pero se ve que son muy antiguas y estaria bien una renovaciĂłn