We have been to watercolor 4+ times this year and have been looking forward to this trip for months. The house was absolutely beautiful and met every expectation - unfortunately, when we arrived the golfcart had a flat tire. We called immediately and were told the prior renters had cracked the rim, but it would be quickly resolved. After switching out the tire the next day, my family rode to the beach and to the grocery store (were on it max 15 minutes). As we pulled into the grocery store, the steering wheel stopped working. To the renter's credit, they were always very quick to send help and it was much appreciated! My husband stayed at the grocery storey for over an hour talking to the repair person and helping him load the golfcart onto a truck. The repair man noted it was something in the steering wheel / they just needed one part that he did not have on them. The next day we were told the new wheel and new tire was damaged and it was insinuated that we had done "high impact damage." This had never come up when it was being examined in the parking lot and we literally rode on it for max 15 minutes and had 2 young children / 2 grandparents with us. My husband drove the whole time and he spent 4+ years working at a golf course so he knows how to operate a golf cart. We were shocked, beyond confused, and now without a golf cart for the majority of the trip. One of our kid's favorite parts of visiting watercolor is getting on the golf cart so it put a damper on the trip and my husband and I were really hurt by the way it was handled, especially since we showed up to it being broken so obviously whatever high impact activity occured happened before we got there. The renting company did comp us $100 for the trouble and again, the house is beautiful. Just based on the extra stress / confusion, we will not be renting from this company again for our future trips.