There was hardly any towels & toilet paper, only one coffee, the front desk couldnât get the payment and deposit right. They knocked on our door wondering if they gave us the wrong room. Later they called us again about our card and made me go to the front desk, only to witness they were wrong again. We will never stay there again. I canât believe it was $173 per night for a dive. Weâve spent less for nice hotels
Conveniently located near downtown Santa Rosa. IHOP, Safeway, and a gas station are within walking distance. Room was comfortable enough for a one night stay.
The stay was great for my purposes, room was clean and comfortable. The grounds were dated if you are coming for a resort vibe itâs not here. The vending machines are not stocked, cute little coffee shop on site open 8am to 1:30 pm. If you want to use the kitchenette there is a fee for dishes pots etc available from front office. Office staff helpful easy check in. I will use again as I just need something clean and safe in the area.
No air conditioning in the bedroom of the family suite. The AC in the main room didn't cool down that room for several hours. No towel racks in bathroom. No screen on one of the windows. Beds were comfortable. They did provide a fan for the room with no AC. We were lucky. They said they only had 3 fans for the property.
The good: the lady at the desk was nice and helpful. There was a pool (always a bonus for my kid). The money was right.
The bad: Both sinks were plugged up, one enough it only worked if you ran the disposal and even then it had a hard time draining and the bathroom sink took a while to drain. They provided a stovetop but nothing to cook in.
Overall, the price made up for these inconveniences. It was an okay stay.
Modified was an option, you can only change dates was the only button lit up, and cancel reservations was greyed out! So when I push the button to change my dates because I accidentally put the wrong date, the website told me to contact the property to change the the reservation date! Then I contact the property and they tell me they can't change it even though the website said they can is just up to them, so basically I was robbed for $134 and never got to stay in my room because I didn't need it for Thursday I needed it for Friday, then tried to pressure me to make more reservations and spend another $134 instead of accommodating the date and changing it for me. Just go against my 14th amendment right never got a signature to even take the money out it was an option to pay at the property I never was given that option.