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Sercotel El Balcón de la Bahía

3.0 star property

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Photo gallery for Sercotel El Balcón de la Bahía

Premier Double or Twin Room | Down duvets, minibar, in-room safe, desk
Exterior
Outdoor pool, open 9:00 AM to 9:00 PM, pool umbrellas, pool loungers
Junior Suite, 1 Queen Bed, City View, Tower | Down duvets, minibar, in-room safe, desk
Junior Suite, Terrace | View from room

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Parking available
  • Business services
  • Housekeeping

Explore the area

View in a map
Paseo Menéndez Pelayo 44, Santander, Cantabria, 39006
  • Place, Paseo de Pereda
    ‪6 min walk‬
  • Place, Chico Port
    ‪6 min walk‬
  • Place, Palace of Festivals of Cantabria
    ‪11 min walk‬
  • Airport, Santander (SDR)
    ‪12 min drive‬

Room options

View all photos for Deluxe Double or Twin Room, Bay View, Tower

Deluxe Double or Twin Room, Bay View, Tower | Down duvets, minibar, in-room safe, desk

Deluxe Double or Twin Room, Bay View, Tower

9.2 out of 10
Wonderful
(7 reviews)
  • 18 sq m
  • Bay view
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

View all photos for Premier Double or Twin Room

Premier Double or Twin Room | Down duvets, minibar, in-room safe, desk

Premier Double or Twin Room

8.0 out of 10
Very good
(4 reviews)
  • 16 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

View all photos for Deluxe Double or Twin Room, Terrace

Deluxe Double or Twin Room, Terrace | Down duvets, minibar, in-room safe, desk

Deluxe Double or Twin Room, Terrace

10.0 out of 10
Exceptional
(2 reviews)
  • 19 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

View all photos for Standard Double Room, 1 Queen Bed

Standard Double Room, 1 Queen Bed | Down duvets, minibar, in-room safe, desk

Standard Double Room, 1 Queen Bed

  • 13 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double or Twin Room

Down duvets, minibar, in-room safe, desk

Deluxe Double or Twin Room

10.0 out of 10
Exceptional
(5 reviews)
  • 18 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

View all photos for Junior Suite, Terrace

Down duvets, minibar, in-room safe, desk

Junior Suite, Terrace

10.0 out of 10
Exceptional
(1 review)
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 Queen Bed, City View, Tower

Junior Suite, 1 Queen Bed, City View, Tower | Down duvets, minibar, in-room safe, desk

Junior Suite, 1 Queen Bed, City View, Tower

10.0 out of 10
Exceptional
(1 review)
  • 40 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 Queen Bed

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About this property

Sercotel El Balcón de la Bahía

Hotel with an outdoor pool, 6-minute walk to Paseo de Pereda
Along with an outdoor pool, this smoke-free hotel has a 24-hour business centre and a conference centre. WiFi in public areas is free. Other amenities include self parking, a business centre and conference space.
Sercotel El Balcón de la Bahía offers 20 air-conditioned accommodations with minibars and espresso makers. Beds feature down duvets. 40-inch Smart televisions come with digital channels and Netflix. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and safes. Additionally, rooms include complimentary bottles of water and blackout curtains. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Recreational amenities at the hotel include an outdoor pool.
During your stay at Sercotel El Balcón de la Bahía, you're just a quick walk from Centro Cultural Doctor Madrazo. You'll find features such as free WiFi in public areas, plus an outdoor pool and a 24-hour business centre.
  • Free WiFi
  • Self-parking available for a fee
  • Take a swim in the outdoor pool
  • Amenities include a front desk safe, a 24-hour business centre and meeting rooms
  • Within a 10-minute walk of Paseo de Pereda and Chico Port
  • Beach shuttle service available for a fee
Public spaces have free WiFi. Business amenities include a 24-hour business centre and meeting rooms. Event space at this hotel measures 420 square feet (39 square metres) and includes a conference centre. An outdoor pool, tour/ticket assistance, and express check-in are also featured at the business-friendly Sercotel El Balcón de la Bahía. Limited parking is available for a fee and is offered on a first-come, first-served basis. A complete renovation of Sercotel El Balcón de la Bahía was completed in September 2022.

This 3-star Santander hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Beach shuttle (surcharge)
  • Onsite parking available only on request
  • Secured, uncovered parking on site (EUR 17 per night)
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Things to do

  • Bicycle storage
  • Outdoor pool

Conveniences

  • Guidebooks
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Conference centre (420 square foot of space)
  • Meeting room

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 7 accessible parking spaces
  • Front entrance ramp
  • Handrails in stairways (90 centimetre high)
  • Hardwood flooring in public areas
  • Hardwood flooring in room
  • Lever door handles
  • Lift (80 centimetre wide door)
  • Smooth flooring in public areas
  • Tile flooring in public areas
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (110 centimetre high)
  • Wheelchair-accessible van parking

More

  • 2 buildings
  • 3 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 1850
  • Double-glazed windows
  • Renovated entire property - September 2022
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch smart TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • Espresso maker
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

The front desk is open daily from 9:00 AM - 11:00 PM
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and lockbox information; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
This property enforces quiet hours from 9:00 PM to 9:00 AM
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours), lockbox

Pets

  • No pets allowed

Children and extra beds

  • Children 9 and younger are not allowed at this property. All guests older than 9 are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Uncovered self-parking fee: EUR 17 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards, debit cards, mobile payments and cash
On-site parties or group events are strictly prohibited
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
The front desk at this property is open daily from 9:00 AM - 11:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 9:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and lockbox information. Front desk staff will greet guests on arrival at the property. At the property, quiet hours are enforced between 9:00 PM and 9:00 AM.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Pool access available from 9:00 AM to 9:00 PM
  • Children 9 years old and younger aren't allowed at this property.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Sercotel El Balcón de la Bahía Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 96 out of 131 reviews
Rating 8 - Good. 22 out of 131 reviews
Rating 6 - Okay. 8 out of 131 reviews
Rating 4 - Poor. 3 out of 131 reviews
Rating 2 - Terrible. 2 out of 131 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Carlos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, hvac too hot
Stayed 1 night in Sep 2025

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Well located away from city center but walkable distance. Very good staff.
Stayed 2 nights in Sep 2025

6/10 Okay

James, Hinckley

Travelled with partner
Liked: Cleanliness, staff & service
Positives - Earnest and eager reception staff. Small enclosed terrace/balcony. Negatives - Very small bedroom. Lack of privacy (toilet and shower). Car parking isn't easy.
Stayed 1 night in Sep 2025

10/10 Excellent

Mrs Linda A

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What an absolutely fantastic hotel. Service was phenominal throughout, very attentive to our needs. We had a full tour of the grounds and our room on check in which was a very nice touch. We arrived early on check in day, and were able to leave our bags which had been put into the room by check in. The room was fantastic, nice and spacious with a lovely terrace. We spent a few afternoons by the pool too which was gorgeous, created a little escape from the bustling city below. 100% reccommend and hope to be back in the future.
Stayed 3 nights in Sep 2025

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect 3 day stay

Hotel was all you needed for a 3 day trip. 10 minute walk to main promenade. Staff were very helpful at all times. Delux double room was a good size(room 35), although no terrace which was a disappointment. There was biscuits, cake and fruit upplied everyday which was lovely. We were given a small bottle of wine on our last night to enjoy before heading out. Plung pool at rear was perfect for a quick dip yo cool off. Thanks to all for a lovely stay
Stayed 3 nights in Sep 2025

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

8/10 Good

lazaro

Liked: Cleanliness, staff & service
Cambiar las camas son pequeñas, y colchones dejan mucho que desear
Stayed 2 nights in Sep 2025

6/10 Okay

Lesley-Anne

Liked: Staff & service
Disliked: Cleanliness
Our room needed a good, deep clean. The floor was dirty and the windows and light switches were dusty and generally dirty. The floors werent cleaned properly. We only had one towel for 2 people and it had stains on it. You cannot change the temperature of the aircon and it's either boiling hot or too warm. Much improvement needed. The rooms need a clean al fondo
Stayed 1 night in Sep 2025

10/10 Excellent

Adrian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is really amazing and kind
Stayed 1 night in Sep 2025

10/10 Excellent

Arran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An excellent hotel. The staff were so friendly and helpful, giving us great recommendations and providing anything we asked for (bottle openers, beach towels). The rooms are really modern and clean with excellent aircon. The location is also really good to walk around Santander. The pool is also really nice and much deeper than we had thought! We would definitely recommend this hotel.
Stayed 2 nights in Aug 2025

10/10 Excellent

Asra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You should absolutely stay here if you are considering this hotel. Daniel and Katia, the two staff members with whom I engaged the most, are so professional and so genuinely kind. (they would even bring me by my name every day!) I stayed for one full week in a room with a beautiful balcony and wonderful amenities. They seem to think of everything that you might need and they go above and beyond in terms of what they provide in the room. They’re also very generous with the coffee and snacks that they provide each day and it wasn’t unusual for me to be asked by the team if I needed anything else. They genuinely wanted to make sure that my stay was as comfortable as possible. The hotel itself is beautiful and the location, in a spectacular neighborhood, is absolutely perfect and convenient to everything. Somehow you’re close to everything but it’s still a quiet peaceful street, and you really feel immersed in the real life of the residents. In the end, I think it is the staff who makes a place special and that was my experience here. I can’t thank them enough, and I definitely will return!
Stayed 7 nights in Aug 2025

10/10 Excellent

Marie

Stayed 2 nights in Jul 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Katia greeted us and toured us the property. Very nice and professional.
Stayed 1 night in Jul 2025

10/10 Excellent

Hansruedi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Howard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were being hassled but dealt with the complainants well and made us feel welcome and at ease. Well located for everything Santander has to offer but important to pre book car parking as this is limited
Stayed 1 night in Jul 2025

10/10 Excellent

JEANETTE

Stayed 1 night in Jul 2025

10/10 Excellent

Diane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing, nothing too much trouble. Excellent restaurant recommendations, pool area a godsend. They constantly contacted us to check all was ok. Had a superior room with a balcony overlooking the pool. Local pastry delivered for a complementary breakfast
Stayed 4 nights in Jul 2025

10/10 Excellent

Clare

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Short break

Few ants in the room and room still very hot with the air con on
Stayed 3 nights in Jun 2025

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Definitely our go to hotel if we visit Santander.

A really great find. Beautiful boutique hotel. Everything was wonderful from Victoria's welcome to little touches like coffee, fruit and cake in the guest room.
Stayed 1 night in Jun 2025

10/10 Excellent

Mel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel lovely staff would definitely stay again
Stayed 1 night in May 2025

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2025

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Hotel

Excellent clean hotel and in a great location. Staff extremely friendly and very helpful
Stayed 3 nights in May 2025

10/10 Excellent

Neave

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing thank you so much!
Stayed 3 nights in May 2025

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place for a night or two

The best, most comprehensive check in ever! A very decent hotel, excellent position. Would recommend
Stayed 1 night in May 2025