See all properties

Hotel Umu

3.0 star property

Choose dates to view prices

Photo gallery for Hotel Umu

Reception
Balcony
Superior Twin Room | In-room safe, desk, free cots/infant beds, free WiFi
Lobby sitting area
Interior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Breakfast included
  • Spa
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Business services

Explore the area

View in a map
Avenida Bernardo Santareno, Santarém
  • Place, Convento de São Francisco
    ‪16 min walk‬
  • Place, Portas do Sol
    ‪4 min drive‬
  • Place, Torre das Cabacas
    ‪5 min drive‬

Room options

View all photos for Superior Twin Room

Superior Twin Room | In-room safe, desk, free cots/infant beds, free WiFi

Superior Twin Room

7.0 out of 10
Good
(4 reviews)
  • 15 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Superior Single Room

Superior Single Room | In-room safe, desk, free cots/infant beds, free WiFi

Superior Single Room

8.0 out of 10
Very good
(1 review)
  • 12 sq m
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Standard Single Room

Standard Single Room | In-room safe, desk, free cots/infant beds, free WiFi

Standard Single Room

8.0 out of 10
Very good
(8 reviews)
  • 12 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Standard Twin Room, 2 Single Beds

Standard Twin Room, 2 Single Beds | In-room safe, desk, free cots/infant beds, free WiFi

Standard Twin Room, 2 Single Beds

8.0 out of 10
Very good
(7 reviews)
  • 15 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

Similar properties

Indoor pool, seasonal outdoor pool, pool umbrellas, pool loungers
Verdi Santarem
Santarém
  • Pool
  • Spa
  • Pet-friendly
  • Kids’ pool
4.6 out of 5, Wonderful, 149 reviews
The price is CHF 139
includes taxes & fees
19 Jun - 20 Jun
Verdi Santarem

About this property

Hotel Umu

A full-service spa, a bar/lounge and massage/treatment rooms are available at this hotel. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a business centre, concierge services and a 24-hour front desk.
Hotel Umu offers 67 air-conditioned accommodations with a safe and a hairdryer. Flat-screen televisions come with cable channels. Bathrooms include baths or showers with a deep soaking bath, bidets and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Guests can pamper themselves with a trip to the on-site spa, which has 2 treatment rooms. Services include deep-tissue massages, hot stone massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a hot tub.

The spa is open selected days. Guests under 16 years old are not allowed in the spa.

During your stay at Hotel Umu, you'll be within walking distance of Convento de São Francisco. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy drinks at the bar/lounge
  • Treat yourself to body scrubs, facials or body treatments at the spa
  • Services include a concierge, tour or ticket assistance and luggage storage
  • 15 minutes on foot from Convento de São Francisco and a 3-minute drive from Igreja da Santa Clara
  • Airport shuttle service available for a fee
Hotel Umu offers its guests a full-service spa. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. WiFi is free in public spaces.

A business centre and 2 meeting rooms are available. A terrace, tour/ticket assistance, and a garden are also featured at the business-friendly Hotel Umu. Free self parking is available.

Smoking is allowed in designated areas at this 3-star Santarém hotel.

Guests are served a free buffet breakfast on weekdays from 7:30 AM to 10:00 AM and at the weekend from 8:00 AM to 11:00 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available 7:30 AM to 10:00 AM on weekdays and 8:00 AM to 11:00 AM on weekends
  • A bar/lounge

Things to do

  • Full-service spa

Family friendly

  • In-room cot

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • Business centre

Outdoors

  • Garden
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Prenatal massages
  • Spa open select days

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Bathtub or shower
  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Desk
  • Heating (climate-controlled)
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 6 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for EUR 20.5 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: EUR 20.5 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children aged 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Hotel Umu Santarem
Umu Santarem
Hotel Umu Hotel
Hotel Umu Santarém
Hotel Umu Hotel Santarém

Hotel Umu Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 71 out of 198 reviews
Rating 8 - Good. 89 out of 198 reviews
Rating 6 - Okay. 22 out of 198 reviews
Rating 4 - Poor. 11 out of 198 reviews
Rating 2 - Terrible. 5 out of 198 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

jose

Liked: Property conditions & facilities
Nice hotel worth the price. Rooms have older style vibe. Bed is comfortable.
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Joao

Liked: Cleanliness, staff & service, property conditions & facilities
Good place
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Stella

Liked: Cleanliness, staff & service, property conditions & facilities
People working at the front desk were amazing. We have to check out earlier, before breakfast. They packed us togo lunch boxes and made fresh coffee at 6:45 am!
Stayed 1 night in Oct 2025
Verified

8/10 Good

Russell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only this was spa is offsite
Stayed 1 night in Mar 2024
Verified

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A
Stayed 1 night in Aug 2025
Verified

8/10 Good

Jose

Liked: Cleanliness, staff & service, amenities
The new rooms maybe be better in quality
Stayed 3 nights in Dec 2023
Verified

10/10 Excellent

GONZALO

Liked: Staff & service
a bit old in infraestructure and lack of plugs for work in the room
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Wouter

Liked: Cleanliness, staff & service, amenities
Has all necessities, plenty hot water ,clean bed linnen , good airco. Clean room. Cheap until the pope arrived ,priced doubled !!??
Stayed 3 nights in Jul 2023
Verified

6/10 Okay

JUDITH

Liked: Cleanliness, staff & service
The shower in my room was very tiny and there is no way of avoiding getting the bathroom floor wet. Probably why there's a drain in the bathroom floor. The night stand, shelves and suitcase stands look like someone built them from plain wood and put them in the room. No "real" furniture except for the very low beds. It'll do if you just need a place to sleep. However the complimentary breakfast was nice enough and they didn't throw you out before you were done eating. Staff were friendly and helpful. I suggest booking through Hotels.com for a better rate. The walk in rate is much more expensive which was unfortunate since we wanted to extend our stay. There is heat and a/c in the rooms.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Veritas Educatio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only problem were the taps in the bath that were malfunctioning.
Stayed 1 night in Feb 2024
Verified

4/10 Poor

alzira

Disliked: Property conditions & facilities
The room itself the bathroom bathtub door full of old dirty you can see I don’t know why they can’t they don’t have inspect after cleaning to make sure to expensive never again thank You
Stayed 5 nights in Sep 2024
Verified

4/10 Poor

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very urban location with traffic noise. Booked a superior room, but small, sparse, very basic, no telephone, TV not working. Definitely not superior! These issues were raised, receptionist promised partial refund but manager totally refused any compensation, even through official complaint from Hotels.com. Extremely disappointing. We would definitely not recommend.
Stayed 1 night in Apr 2024
Verified

4/10 Poor

Luis

Disliked: Cleanliness, property conditions & facilities, room comfort

Very Uncomfortable

The pictures shown are not updated. You should update your pictures as is not from years ago. This Hotel is old and outdated the beds are old and the mattress are very uncomfortable, the shower is terrible and small with a curtain not as shown on the photo at all , tv doesn’t work the room smells and it was extremely noisy from other rooms you can hear everything in other rooms, no coffee you have to pay for it and it’s terrible cold coffee, I didn’t even have breakfast, In my opinion this place is too expensive for what you getting.
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, amenities
Tudo maravilhoso, limpo, confortável, café da manhã excelente. Valeu cada centavo
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Le menu du petit-déjeuner était bon et varié
Stayed 3 nights in Jan 2026
Verified

6/10 Okay

Francesco

Liked: Cleanliness, staff & service
Disliked: Amenities
Camera vecchia. Doccia pessima
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Joao Marcos

Liked: Cleanliness, staff & service, amenities
Atendimento da equipe
Stayed 1 night in Oct 2025
Verified

4/10 Poor

Henrique

Disliked: Property conditions & facilities, room comfort
Os espaços comuns tais como receção, pequeno almoço, corredores eram razoaveis. O pequeno almoco deficiente (as 8h20 de sabado) O quarto muito "cansado" em especial a casa de banho e os colchões. A precisar de grande investimento no quarto. O quarto nem tem roupeiro. A classificação é muito próxima das 2*, valendo a receção 24h
Stayed 1 night in Oct 2025
Verified

6/10 Okay

jose manuel

Liked: Cleanliness, property conditions & facilities

Cobro abusivo

El hotel esta bien, hace años que lo visito y me gusta , pero me parece de muy poca clase por no decir otra cosa que cobren la botella de agua grande a 4€. Cuando me iba a dormir pedi una en recepcion y eso me querian cobrar 4 €. Logicamente le dije a las chicas que me parecia un robo y fui a coger la que tenia en mi coche. Creo que es abusivo cobrar esa cantidad por algo que es necesario. El personal muy correcto siempre.
Stayed 1 night in Aug 2025
Verified

6/10 Okay

Alvaro

Liked: Cleanliness, staff & service
Mejorar el baño, arreglar defectos del baño
Stayed 1 night in Aug 2025
Verified

8/10 Good

Stefan

Liked: Cleanliness, staff & service, property conditions & facilities
Das Hotel liegt etwas außerhalb vom Zentrum, das hatten wir allerdings im Vorfeld gewusst. Preis-Leistungsverhältnis war gut. Sehr nettes Personal an der Rezeption.
Stayed 1 night in May 2025
Verified

8/10 Good

Dália

Liked: Cleanliness, staff & service, property conditions & facilities

Os serviços fazem-se com pessoas

Colaboradores excepcionais, amáveis e gentis.
Stayed 1 night in Mar 2025
Verified

6/10 Okay

Marcos

Día de paso por Santarém.

El colchón no era muy cómodo, las instalaciones me parecieron un poco anticuadas.
Stayed 1 night in Jan 2025
Verified

4/10 Poor

Joaquim

Disliked: Property conditions & facilities, room comfort

Hotel a rénover

Cet hotel a grand besoin d etre rénové Moquette sale et vieille dans les chambres, fenêtres d un autre temps et salle de bain a revoir.
Stayed 1 night in Dec 2024
Verified

8/10 Good

BERNABE

Disliked: Staff & service, property conditions & facilities
La foto de las habitaciones con la realidad no se ajusta, no es que estuvieran mal pero no son lo mismo.
Stayed 2 nights in Nov 2024