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View all photos for Apartment, 1 Bedroom

Apartment, 1 Bedroom | 1 bedroom, premium bedding, in-room safe, individually decorated

Apartment, 1 Bedroom

  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed OR 2 Large Single Beds

View all photos for Studio

Studio | 1 bedroom, premium bedding, in-room safe, individually decorated

Studio

  • 25 sq m
  • City view
  • Sleeps 2
  • 1 King Bed OR 2 Large Single Beds

View all photos for Superior Apartment, 1 Bedroom

Superior Apartment, 1 Bedroom | Living room | 32-inch flat-screen TV with cable channels, TV, pay films

Superior Apartment, 1 Bedroom

  • 35 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Apartment, 2 Bedrooms

Apartment, 2 Bedrooms | 1 bedroom, premium bedding, in-room safe, individually decorated

Apartment, 2 Bedrooms

  • 49 sq m
  • 2 bedrooms
  • City view
  • Sleeps 4
  • 1 King Bed and 2 Large Single Beds

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About this property

Entire place

You'll have the entire apartment to yourself and will only share it with other guests in your party.

Austral Suites

Apartment with a rooftop terrace, a quick walk to Sernatur
An outdoor pool, a fitness centre and a rooftop terrace are available at this apartment building. Other amenities include self parking, concierge services and laundry facilities. Each apartment provides a fridge and a microwave, plus free WiFi and a flat-screen TV with cable channels. Added amenities include a furnished balcony, a stovetop and premium bedding.
Austral Suites offers 22 air-conditioned accommodations with a safe and a hairdryer. Rooms open to furnished balconies. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 32-inch flat-screen televisions come with premium cable channels and pay-per-view films. Guests can make use of the in-room full-sized fridge/freezers and microwaves. Bathrooms include a combined bath/shower unit with a rainfall showerhead.

This Santiago apartment provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the apartment include an outdoor pool and a fitness centre.
During your stay at Austral Suites, you're just a quick walk from Sernatur. Features include an outdoor pool, a gym and a rooftop terrace. Built in 2008, this comfortable apartment building has 22 apartments. Enjoy your stay with amenities like free WiFi and a furnished balcony in each apartment.
  • Each apartment offers a furnished balcony, a flat-screen TV and a full-sized fridge
  • Free WiFi
  • Self-parking available for a fee
  • Take a swim in the outdoor pool
  • Services include a concierge, tour or ticket assistance and luggage storage
  • On-site recreation includes a gym
  • Within a 10-minute walk of Sernatur and Vivo Panorámico
  • Pets welcome free of charge
Austral Suites offers its guests an outdoor pool and a fitness centre. A rooftop terrace, tour/ticket assistance, and concierge services are also featured at Austral Suites. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3.5-star Santiago apartment.

Property amenities

Pool/Spa

  • Outdoor pool

Internet

  • Available in the apartment: Free WiFi

Parking and transport

  • Secured, covered parking on site (USD 10 per night)
  • Limited on-site parking

Family friendly

  • Children stay free (see details)
  • Cot: USD 15 per night

Food and drink

  • Cookware, dishware, and utensils
  • Full-sized refrigerator/freezer
  • Hob
  • Microwave
  • Oven
  • Toaster

Bedrooms

  • Bedroom
  • Premium bedding

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • Pay films

Outdoor areas

  • Furnished balcony
  • Rooftop terrace

Laundry

  • Laundry facilities
  • Laundry service

Work spaces

  • Desk

Comfort

  • Air conditioning
  • Heating

Pets

  • Pet friendly
  • Pets stay free

Suitability/Accessibility

  • Lift
  • Designated smoking areas (fines apply)

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Concierge services
  • Free local calls
  • Housekeeping (daily)
  • Iron/ironing board
  • Luggage storage
  • Phone
  • Safe
  • Tour and ticket assistance

Location highlights

  • In a business district
  • In an entertainment district
  • Near a metro station

Things to do

  • Gym

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 1 building
  • 22 units
  • Built in 2008
  • Individual decor
  • Individual furnishings

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 30
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 30
Express check-out available

Special check-in instructions

Guests will receive an email within 7 days before arrival with check-in instructions and an access code; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Access methods

Access code, staffed front desk

Pets

  • Pets are welcome and stay free

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 4 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for USD 15 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travellers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self-parking fee: USD 10 per night (in/out privileges)
  • Early check-in fee: USD 30 (subject to availability)
  • Late check-out fee: USD 30 (subject to availability)
  • Crib (infant bed) fee: USD 15 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests will receive an email 7 days before arrival with check-in information and an access code. The host will greet guests on arrival.

We should mention

  • One child aged 4 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Austral Suites
Austral Suites Apartment
Austral Suites Apartment Santiago
Austral Suites Santiago
Austral Suites Santiago
Austral Suites Apartment
Austral Suites Apartment Santiago

Reviews

Austral Suites Reviews

8.2

Very good

8.2/10

Cleanliness

7.2/10

Staff & service

7.0/10

Amenities

8.2/10

Property conditions & facilities
Rating 10 - Excellent. 46 out of 106 reviews
Rating 8 - Good. 39 out of 106 reviews
Rating 6 - Okay. 11 out of 106 reviews
Rating 4 - Poor. 3 out of 106 reviews
Rating 2 - Terrible. 7 out of 106 reviews

Reviews

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

8/10 Good

Jacqueline

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2019

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Location was good and safe. Very near metro. Unfortunately my 9th floor room faced west so I had the sun beating in almost all day... unless I shut all the drapes which was depressing. It is an unmarked building so good luck finding it. No little extras like bath soap and shampoo or a bottle of water. TV is in bedroom area not living room area. Wifi is good. No one speaks English do you better know Spanish. I paid in advance but I got a bill under my door to pay again. What a frustrating nightmare trying to explain I already paid. I think they were saying they never heard of Orbitz. It was eventually figured out--no, I didn't pay again. They don't respond to emails either. Not worth all the headaches if you are on vacation. I can deal with no bath soap but I cannot deal with terrible communication.
Stayed 4 nights in Mar 2019

10/10 Excellent

Axle, Tacoma, WA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is very quiet. But just a few meters out is Providencia, a busy avenue with lots of shopping and restaurants. Subway station is close by.
Stayed 3 nights in Feb 2019

10/10 Excellent

Marie, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Superb Location, everything we needed!

Situated in the heart of Providencia, Satiago our four day stay at the Austral Suites was a perfect way to finish our vacation. The shower was excellent with lots of hot water, and the bathroom clean, (important after a hiking holiday), the kitchen had everything we needed and the view from the 18th floor a delight. While we understood the apartment would not be serviced we were still offered clean towels each afternoon and the toilet paper was replenished. There were tea and coffee sachets to get us started on the first day. Everything we wanted was within walking distance, and the area felt safe with lots of wonderful eating choices. While we did not share a language, we found the staff, through google translator, to be extremely helpful and friendly. There are laundry facilities and a swimming pool - both of which we utilised. We are thrilled with our choice. Highly recommend.
Stayed 4 nights in Aug 2018

8/10 Good

Juan J

Liked: Staff & service, property conditions & facilities, room comfort

Clean, well equipped, quiet, with amazing views

This is a very nice apartment which compares very positevely with other apartments in the area. It is well equiped and well maintained. It is located in a very central location but at the same time in a quiet spot with amazing views from the 21st floor
Stayed 4 nights in May 2017

6/10 Okay

Verified traveller

Liked: Cleanliness

Great location but some let-downs.

The hotel location is very convenient. 5 minute walk to metro station. Easy check in. Daily rubbish pick up. The kitchen had all the amenities. The apartment overall is comfortable and promising but I found some let-downs. The lighting was very poor in the living room, bathroom and bedroom. The curtains had holes. The towels look very old and with a funny smell, not sure whether from detergent or a cleaning product. There was also a smell in the bathroom (like sewage)

8/10 Good

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location, nice size rooms

I was traveling with my boyfriend and 4 other members of his family. We had 3 rooms and we only stayed at Austral Suites for one night. It was hard to find the building itself because I thought it was a hotel and was confused when I didn't see any signage. Turns out they were condos and we had to enter just a regular building (it would be helpful in the future to be provided with a picture of what the front looks like, so you know what you're looking). There's absolutely no option for early check-in because the people at the desk don't even get the paperwork until 3pm. But the front desk was kind enough to keep our bags while we ventured out. The room itself was very spacious - it had a kitchen area, living room and a bedroom and bath. The location was perfect (and that's why we booked this). We had family who lived in the area and they recommended we stay at this location because it's walking distance to the park (where the cable cars are) and several restaurants.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel in nice area.

Lovely room, awesome rooftop deck with pool. Views are excellent. Good area. Highly recommended.

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stylish, comfortable hotel.

This was a very stylish apartment hotel with a kitchen, small living room, and small bedroom. The walls are covered in a nice bamboo veneer, one wall is entirely made of glass windows that open onto a nice little balcony that faces an interesting building. The building is also very clean and is in a great neighborhood in Providencia, near cafes, bars, restaurants, and about a block from the nearest subway station. I would stay here again.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Great room and BAD, CONFUSING service

Excellent room in a great neighborhood. But it's not a hotel. It's an apart-hotel without anyone from Austral Suites in the reception. That means you don't get any service, let alone information about check-out, payment, etc. We arrived at 1pm and they said that not until 3pm would the room be available. We HATED the fact that Austral Suites is nowhere in the door, in the sign, and that the doorman for the building cannot answer anything related to Austral Suites.

10/10 Excellent

Gregory, Atlanta, GA

Liked: Cleanliness, property conditions & facilities, room comfort

Greg

The staff didn't speak much English, but the overall stay was amazing. The hotel is in a great area not far from the Bellavista area. I would stay here again.

6/10 Okay

Eileen

Disliked: Cleanliness, staff & service

10/10 Excellent

IVONNE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful location

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service

10/10 Excellent

Martin F, UK

Liked: Cleanliness, property conditions & facilities, room comfort

Great once you're in!

Austral Suites are great - well furnished and appointed, well serviced and with good Internet access. I would thoroughly recommend them - my wife and I had a studio which well-suited our four night stay. The situation is good, with easy and quick access to the metro and supermarkets within a 10 minute walk. It's a business area, so is full of life during the day, but much quieter at night. We ate in the apartment each night as supplies were available close by. Expedia need to put a warning on their website to say that there is no signage for Austral Apartments on the building (it seems AS aren't allowed to do this) and if arriving either after 17:30 or on a week-end or holiday, note that an envelope will be left with the reception staff, but only Spanish spoken. Our driver from the airport had never heard of AS, but found the address on his satnav. He was also concerned not to leave us until he was sure we were in the right place. AS's management could improve matters by putting apartment instructions in English as well as the comprehensive Spanish version and ensure that the information is up-to-date. The location of the office was shown as in 1403, but had actually moved to 908. The layout of the building makes it difficult to find the rooms as it's divided into two separate parts, each using different lifts. Once you're over these hurdles, AS are to be thoroughly recommended. Pilar, in the office doesn't speak English, but took the trouble to phone a colleague.

10/10 Excellent

Robert, New York

Liked: Cleanliness, property conditions & facilities, room comfort

A luxurious home away from home

Location is amazing, very central, in a very convenient and sophisticated neighborhood. Could not be more pleased! From here you can get to ANYWHERE very conveniently, and everything you may need for your stay is within easy walking distance-- restaurants, groceries, pharmacies, small stores. The apartment itself is very well furnished, total comfort, great views. Instead of a vacation residence, I could have moved in and stayed for months or more. The rooftop pool area is a great way to relax. As some other reviews stated, Pilar who is the manager is a wonderful lady and very helpful. She does not speak English but sometimes she does have a person with her who does, but do not rely on that. Have a working knowledge of some Spanish or at least a translator available on your smartphone. We had no difficulty whatsoever and I speak only few words in Spanish. We will be back, this is our place to stay when in Santiago!

10/10 Excellent

Deborah, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good for the value

It was excellent, good location ,clean and comfortable . (I don't speak Spanish and I got by ok)

2/10 Terrible

Carlos, Colombia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

They dont respect the reservation made by Expedia

I arrived at midnight and tell the recepcionist about my reservation made through Expedia and he told me that they had a reservation, after he calls the owner and she told me they dont have rooms available and they don´t charge before arrivals but anyway they did not respect the reservation. And I had to look after an 8 hours fligth for another hotel at midnight. No help and concern about it. Terrible. Expedia should not have this hotel in his portfolio.

10/10 Excellent

Gerry, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place, this is a condo so it feels like your staying at home. Price was good and surrounded by restaurant, shopping, bank and convenience stores.

10/10 Excellent

Omar, Indy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

PERFECT location, very nice rooms and staff

We checked in and everything was perfect. We were very close to subway stop and many restaurants and bars in Providencia. Great shopping and local markets are nearby.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Krishna, Scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful Serviced Studio

Fantastic location in trendy Providencia part of town. We walked everywhere from here. Only used the metro to get to some vineyards on the outskirts of Santiago. Room serviced every day. Staff very friendly although dont speak English. However you are in their country so get over it. Free WIFI everywhere so download a translator app and get on with it. Cant rate them highly enough...

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Superb & excellent

This was our 3rd time in Santiago. The apart hotel is in convenience & safe location and the room is so nice, large and comfortable with all amenities. The best thing there is the owner of the place treated us as her own family. She is very nice and assisted in how to get around and saving money and let us use the room for shower after we have checked out since our flight was late night flight without any charge. We will definitely go back to stay there again. Highly recommend if you want the best stay in a great location in Santiago.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelent option in Santiago

Excelent option, near to every where, clean, excelent view.