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Mercure Santiago Centro

4.0 star property

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Photo gallery for Mercure Santiago Centro

Classic Room, 2 Single Beds | Down duvets, Tempur-Pedic beds, minibar, in-room safe
Front of property – evening/night
Junior Suite, 1 Queen Bed | Down duvets, Tempur-Pedic beds, minibar, in-room safe
Meeting facility
Down duvets, Tempur-Pedic beds, minibar, in-room safe

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View in a map
Av. Libertador Bernardo O Higgins, 632, Centro, Santiago, Region Metropolitana, 8320000
  • Place, Santa Lucia Hill
    ‪2 min walk‬
  • Place, San Francisco Church
    ‪3 min walk‬
  • Place, Barrio París-Londres
    ‪5 min walk‬
  • Airport, Santiago (SCL-Arturo Merino Benitez)
    ‪20 min drive‬

Room options

View all photos for Classic Room, 1 Double Bed

Down duvets, Tempur-Pedic beds, minibar, in-room safe

Classic Room, 1 Double Bed

8.6 out of 10
Excellent
(47 reviews)
  • City view
  • 27 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Classic Room, 2 Single Beds

Down duvets, Tempur-Pedic beds, minibar, in-room safe

Classic Room, 2 Single Beds

9.2 out of 10
Wonderful
(20 reviews)
  • City view
  • 27 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Superior Room, 2 Double Beds

Down duvets, Tempur-Pedic beds, minibar, in-room safe

Superior Room, 2 Double Beds

7.6 out of 10
Good
(14 reviews)
  • City view
  • 27 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Superior Room, 1 Queen Bed

Superior Room, 1 Queen Bed | Down duvets, Tempur-Pedic beds, minibar, in-room safe

Superior Room, 1 Queen Bed

8.6 out of 10
Excellent
(15 reviews)
  • City view
  • 27 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Junior Suite, 1 Queen Bed

Junior Suite, 1 Queen Bed | Down duvets, Tempur-Pedic beds, minibar, in-room safe

Junior Suite, 1 Queen Bed

10.0 out of 10
Exceptional
(1 review)
  • City view
  • Sleeps 3
  • 1 Queen Bed
  • Free Wi-Fi

Similar properties

Front of property – evening/night
Almacruz Hotel y Centro de Convenciones
Downtown Santiago
  • Pool
  • Breakfast included
  • Parking included
  • Free Wi-Fi
4.1 out of 5, Very good, 688 reviews
The price is CHF 62
18 May - 19 May
Almacruz Hotel y Centro de Convenciones

About this property

Mercure Santiago Centro

Along with an outdoor pool, this smoke-free hotel has a restaurant and a 24-hour fitness centre. WiFi in public areas is free. Additionally, a bar/lounge, a poolside bar and a snack bar/deli are on-site. Housekeeping is available on request.
Mercure Santiago Centro offers 142 accommodations with minibars and laptop-compatible safes. Tempur-Pedic beds feature down duvets. 32-inch LCD televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, safes and telephones. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Mercure Santiago Centro's great location gets high marks from our customers. During your stay, you're just a quick walk from National Archive. You'll find features such as free WiFi in public areas, plus an outdoor pool and a restaurant. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi and wired Internet
  • Enjoy international cuisine while dining at Amaranto
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the location and the helpful staff
  • Steps from National Archive and San Francisco Church
  • Airport shuttle service available for a fee
  • Pets welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Mercure Santiago Centro offers its guests an outdoor pool and a 24-hour fitness centre. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

A business centre and meeting rooms are available. Event space at this hotel measures 8019 square feet (745 square metres) and includes conference space. A terrace, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Mercure Santiago Centro. An airport shuttle (available 24 hours) is available for a fee. For a fee, parking is available.

This 4-star Santiago hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:00 AM.
Amaranto – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. A children's menu is available.
Nimbus – This bar is located by the pool and specialises in local and international cuisine. Open daily.
Cobre – On-site bar. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Covered parking on site (CLP 7,360 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: CLP 12,376 for adults and CLP 12,376 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Amaranto
  • Cobre
  • Nimbus

Things to do

  • 24-hour gym
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 8,019 square feet of conference space
  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Free pool cabanas
  • Garden
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Accessible airport shuttle
  • Braille/raised signage
  • No lift
  • Smooth flooring in public areas
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 17 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2007
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free extra futon
  • Tempur-Pedic mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board on request
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: CLP 49000
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: CLP 45000 per pet, per day, plus a deposit of CLP 45000 per day
  • Weight limit: 22 lb per pet
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Chile value-added tax (VAT) at 19%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Chile and who pay in foreign currency (e.g. USD).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CLP 12376 for adults and from CLP 12376 for children
  • Airport shuttle fee: CLP 25000 per vehicle (one-way, maximum occupancy 3)
  • Covered self-parking fee: CLP 7360.00 per day
  • Pet deposit: CLP 45000 per day
  • Pet fee: CLP 45000 per pet, per day
  • Late check-out fee: CLP 49000 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a security system
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Mercure Santiago Centro offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 48 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.

We should mention

  • The seasonal pool will open in October and close in April.
  • Pool access available from 10:00 AM to 8:00 PM
  • Children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Mercure Centro Hotel Santiago
Mercure Santiago
Mercure Santiago Centro
Santiago Centro
Caesar Business Hotel Santiago
Caesar Business Santiago Centro Hotel Santiago
Mercure Santiago Centro Hotel
Caesar Business Hotel Santiago
Mercure Santiago Centro Hotel
Mercure Santiago Centro Santiago
Mercure Santiago Centro Hotel Santiago

Mercure Santiago Centro Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 441 out of 1001 reviews
Rating 8 - Good. 377 out of 1001 reviews
Rating 6 - Okay. 109 out of 1001 reviews
Rating 4 - Poor. 40 out of 1001 reviews
Rating 2 - Terrible. 34 out of 1001 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Mark

Stayed 1 night in Jan 2026

8/10 Good

Paulina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2025

8/10 Good

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well maintained and managed mid-tier hotel.
Stayed 2 nights in Jan 2026

8/10 Good

Richard

Travelled with partner
Liked: Cleanliness
Clean rooms, handy location. This is a mid range hotel & for that it’s great. Rooms a bit dark (just 1 more lamp per room please!) but good breakfast & staff keen to help. Ray at front desk is a champion.
Stayed 6 nights in Nov 2025

10/10 Excellent

Casey

Stayed 2 nights in Oct 2025

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was big and clean and comfortable. The rooftop bar and the restaurant were good!
Stayed 3 nights in Oct 2025

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very central location. Most city landmarks at walking distance. Friendly staff.
Stayed 2 nights in Oct 2025

8/10 Good

STEPHEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great views from our suite on the top floor. Breakfast underwhelming. Scrambled eggs raw every day. Swimming pool empty and unusable - this was the main Eason we chose this hotel. Difficult parking situation outside for Uber pickup but this is not the fault of the hotel. Means walking a few blocks to get an Uber. Room very comfortable.
Stayed 4 nights in Oct 2025

10/10 Excellent

Timothy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room, good bar, air conditioning worked. No complaints at all!
Stayed 3 nights in Oct 2025

8/10 Good

Carolina

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is ok with friendly staff but wouldn’t stay in the city centre again.
Stayed 1 night in Sep 2025

6/10 Okay

Carolina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is good with friendly staff but while the location is central with good access to transport, the area is dirty and full of homeless people.
Stayed 4 nights in Sep 2025

8/10 Good

Gyan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 5 nights in Jun 2025

10/10 Excellent

Ross

Travelled with family
Great staff,Restaurant was great,ate there every night.Area not so good after dark
Stayed 3 nights in Aug 2025

8/10 Good

DIMITRIOS, Agrinio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall nice stay, very convenient location. The WiFi at our room was not working at all. Apart from that, no other major issues, good value for money
Stayed 3 nights in Aug 2025

4/10 Poor

AMANDA LUNA

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Fue imposible dormir por el ruido de una construcción y taladro. El staff era grosero, principalmente en el restaurante.
Stayed 3 nights in Jul 2025

10/10 Excellent

JULIO

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Michael

Stayed 4 nights in Jun 2025

10/10 Excellent

Lorena, Bronx

Stayed 1 night in May 2025

6/10 Okay

Marc

Stayed 4 nights in Apr 2025

8/10 Good

Wai Moon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 2 nights in Mar 2025

6/10 Okay

Sarah

Stayed 3 nights in Mar 2025

4/10 Poor

Vikas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Housekeeping was pathetic
Stayed 3 nights in Mar 2025

4/10 Poor

Leonard, Perth

Travelled with group
Disliked: Amenities
Location to city centre
Stayed 3 nights in Mar 2025

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great location as many of the sites were in walking distance. I never needed to take the subway. The staff was very nice and food in the restaurant was excellent.
Stayed 3 nights in Mar 2025

10/10 Excellent

Ramon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025