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SU Merced Boutique Hotel

3.0 star property

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Photo gallery for SU Merced Boutique Hotel

Coffee service
Suite | Bathroom | Free toiletries, hair dryer
Exterior
Bar (on property)
Deluxe Double Room | Balcony

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Breakfast included
  • Free Wi-Fi
  • Air-conditioning
  • Business services
  • Bar
  • Laundry room

Explore the area

View in a map
Coronel Santiago Bueras,121, SANTIAGO DE CHILE, SCL, 8320127
  • Place, Patio Bellavista
    ‪4 min walk‬
  • Place, Lastarria District
    ‪5 min walk‬
  • Place, Santa Lucia Hill
    ‪9 min walk‬
  • Airport, Santiago (SCL-Arturo Merino Benitez)
    ‪19 min drive‬

Room options

View all photos for Suite

Suite | Minibar, in-room safe, desk, free WiFi

Suite

  • Garden view
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Double Room

Double Room | Minibar, in-room safe, desk, free WiFi

Double Room

  • City view
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Double Room

Superior Double Room | Minibar, in-room safe, desk, free WiFi

Superior Double Room

  • Garden view
  • 24 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Twin Room

Minibar, in-room safe, desk, free WiFi

Standard Twin Room

  • City view
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Superior Twin Room

Superior Twin Room | Minibar, in-room safe, desk, free WiFi

Superior Twin Room

  • Garden view
  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Double Room

Deluxe Double Room | Minibar, in-room safe, desk, free WiFi

Deluxe Double Room

  • Park view
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

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About this property

SU Merced Boutique Hotel

A bar/lounge, a coffee shop/cafe and a meeting room are available at this smoke-free hotel. Free cooked-to-order breakfast and free WiFi in public areas are also provided. Additionally, concierge services, dry cleaning and laundry facilities are on-site.
SU Merced Boutique Hotel offers 9 accommodations with minibars and a safe. LCD televisions are featured in guestrooms. Bathrooms include complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided on a daily basis.

During your stay at SU Merced Boutique Hotel, you're just a quick walk from Plaza Baquedano. Free breakfast, free WiFi in public areas and a bar are available.
  • Free cooked-to-order breakfast offered
  • Free WiFi
  • Grab something to eat at the coffee shop/cafe or stop for a drink at the bar/lounge
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • 14 minutes by foot from Plaza de Armas and a 4-minute drive from Costanera Center
  • Airport and local-area shuttle service available for a fee
There's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Free breakfast is available. WiFi is free in public spaces.

Multilingual staff, tour/ticket assistance, and concierge services are also featured at the boutique SU Merced Boutique Hotel. An airport shuttle (available 24 hours) and an area shuttle are available for a fee.

This 3-star Santiago hotel is smoke free.

Guests are served a free cooked-to-order breakfast.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)

Food and drink

  • Free cooked-to-order breakfast
  • A bar/lounge
  • A coffee shop/cafe

Family friendly

  • Laundry facilities

Conveniences

  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Meeting room

Accessibility

  • Lift

More

  • 1 building
  • 4 floors
  • Smoke-free property

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer

Entertainment

  • LCD TV

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
There is no front desk at this property
Information provided by the property may be translated using automated translation tools

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Chile value-added tax (VAT) at 19%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Chile and who pay in foreign currency (e.g. USD).

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
SU Merced Boutique Hotel offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. This property does not have a front desk.

We should mention

  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Su Merced
Su Merced Hotel
Su Merced Hotel Santiago
Su Merced Santiago
Su Merced Hotel Boutique Santiago
Su Merced Hotel Boutique
Su Merced Boutique Santiago
Su Merced Boutique
SU Merced Boutique Hotel Hotel
SU Merced Boutique Hotel SANTIAGO DE CHILE
SU Merced Boutique Hotel Hotel SANTIAGO DE CHILE

SU Merced Boutique Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 139 out of 224 reviews
Rating 8 - Good. 74 out of 224 reviews
Rating 6 - Okay. 7 out of 224 reviews
Rating 4 - Poor. 2 out of 224 reviews
Rating 2 - Terrible. 2 out of 224 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent. Breakfast buffet was great. Rooms were comfortable.
Stayed 2 nights in Apr 2019
Verified

8/10 Good

Dara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Friendly Boutique Hotel in City Centre

We stayed here twice at the beginning and end of a trip to Easter Island. Each time, the staff were friendly, helpful and cheerful. Both rooms we experienced met expectations and the beds were very comfortable. Street noise was minimal. Breakfast was good. The location is excellent for exploring the neighbourhoods of the city. Recommended!
Stayed 2 nights in Jan 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, friendly helpful staff. Clean comfortable beds. Washroom excellent. Quite neighbourhood close to restaurants and shopping
Stayed 3 nights in Feb 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, friendly service, small boutique hotel
Stayed 2 nights in Feb 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities
The hotel was in a great location and we liked everything about it
Stayed 6 nights in Feb 2019
Verified

8/10 Good

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Small quiet hotel

Small boutique hotel near to sites and park. Welcome drink and breakfast were a plus. We arranged transport through the hotel but we could not find them when we arrived. Ended up taking a taxi and paying for both. Took two hours to claim our luggage and go through customs. Taxi drivers only take Chilean Pasos.
Stayed 1 night in Jan 2019
Verified

4/10 Poor

C

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Ein einfaches Hostel. Woher stammen die guten Bewertungen? Laut, da direkt an der Hauptstraße gelegen und wenig isoliert. Autos fahren gefühlt durchs Bett. Einrichtung wie im Hostel. Sehr einfaches Frühstück. Zimmerpreis ist in kleinster Weise gerechtfertigt. Kein Gym. Kein Pool. Keine sonstigen Einrichtungen. In der Nähe gibt es großartige Hotels (leider und zu recht ausgebucht)
Stayed 1 night in Jan 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place

The hotel is located at a very nice neighborhood. It is in the city center yet very quite at night. When we booked the hotel, they told us we may enjoy a few VIP member perks - early check in later check out and complementary drinks. We only got early check-in. The breakfast was delicious. The room was a bit small.
Stayed 1 night in Jan 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good hotel. Good location. Hospitable staff. Rooms were clean but a bit small. Breakfast was pretty good. Do not provide shower gel.
Stayed 2 nights in Dec 2018
Verified

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect location for exploring the city

Su Merced was a clean, comfortable, and friendly hotel. The location is in a nice area right across from a park and in a nice part of town. It is on a quiet street so noise wasn't an issue either. It is easy to walk to stores, attractions, and restaurants from here. The staff was very welcoming and helpful. Their breakfast is great and the Wi-Fi is fast! I would recommend this hotel to anyone in Santiago!
Stayed 3 nights in Dec 2018
Verified

8/10 Good

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing restaurant and service. Bed was very comfortable and the view of the shipyard was fascinating.
Stayed 3 nights in Dec 2018
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were excellent! Informed me of everything and were quick to make sure I was happy with everything. Breakfast was great and the room was very comfortable. I will absolutely be staying here again due to the excellent staff. Location was great too!
Stayed 3 nights in Nov 2018
Verified

10/10 Excellent

CF

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location could not have been better and the staff was very helpful
Stayed 3 nights in Nov 2018
Verified

10/10 Excellent

KittyKat

Liked: Cleanliness, staff & service, property conditions & facilities
Small hotel in a great location to explore Lastarria and Bellavista by foot. Staff are very friendly and helpful and spoke English well. We got upgraded to a bigger room which is always lovely. Would definitely recommend.
Stayed 1 night in Nov 2018
Verified

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, friendly staff. Wifi a little slow
Stayed 4 nights in Oct 2018
Verified

10/10 Excellent

Piyatida

Thanks for a lovely stay in Santiago!

An amazing stay. Would definitely recommend. We were able to check into our room earlier than expected. Enjoyed our welcome drink. The room was clean and had everything we needed. The location was accessible to everything. The staff was very welcoming and knowledgeable. The breakfast was tasty and just enough. The rasberry juice is a must try. The only thing I wish the hotel did was provide a water bottle for everyday instead of just the first day. Other than that, we would def stay again.
Stayed 3 nights in Aug 2018
Verified

8/10 Good

Anne Caroline

Liked: Cleanliness, staff & service

Hotel bom, mas ñ preparado para resolver problemas

A localização do hotel é perfeita, perto da estação de metrô Baquedano e do Pátio Bella Vista. A rua do hotel em si é um pouco barulhenta, mas nada q comprometa muito. Café da manhã razoável,mas enjoativo pra quem vai passar mts dias. Ar condicionado do meu quarto apresentou problemas, tive que chamar um funcionário pra ajeitar em 2 noites. Wi-fi bom. Qnt ao hotel, tive um problema: a porta do quarto é muito pesada e, um dia, ao sair carregando uma mala, a porta fechou e a chave estava na fechadura pelo lado de dentro. O hotel alegou ñ conseguir abrir mais a porta do quarto por eu ter esquecido a chave na fechadura e me cobrou CLP 22.000 (+- R$ 137,50) pois seria necessário trocar a fechadura. Não paguei, pq em nenhum momento fui avisada desse risco. Não achei correto. Como estava de saída para Valparaíso e voltaria dois dias depois, me disseram q resolveriam a situação quando eu voltasse. Ao voltar, tive que fazer novo checkin e me entregaram um "formulário de garantia de reserva en hotel", no qual pediam meus dados pessoais e do cartão de crédito, o que não tinham feito na estadia anterior. Preenchi os números errados de próposito e ainda desabilitei o cartão para uso no exterior, pois sabia q eles iriam tentar cobrar pela fechadura. Perguntei a outros hóspedes se eles haviam recebido esse formulário e todos disseram q não, comprovando a tentativa do hotel em me enganar. Fiquei chateadíssima. Apesar de as instalações serem boas, não indico.
Stayed 1 night in Aug 2018
Verified

8/10 Good

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recomendable

El personal del hotel es muy amable y cordial. El hotel está bien ubicado y si bien es pequeño, es cómodo y limpio. El desayuno podría mejorar en variedad
Stayed 2 nights in Jul 2018
Verified

8/10 Good

Talita

Liked: Cleanliness, staff & service, property conditions & facilities
Localização boa, atendimento dos funcionários ótimo, café da manhã delicioso. Só a cama que não gostei.
Stayed 5 nights in May 2018
Verified

6/10 Okay

Mario

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities

Hotel en buena ubicación y a buen precio

Me gustó el hotel, está en buena ubicación, sin embargo estoy molesto porque en expedia aparecía que tenía aparcamiento, y no era verdad, dejé el carro que había rentado enfrente del hotel y me dejaron una especie de factura en el parabrisas donde decía que no había pagado... lo cual sin duda generó una multa. En el hotel no me supieron explicar lo del aparcamiento y tampoco se hicieron responsables. Una de las decisiones importantes del por qué había escogido este hotel, era por el aparcamiento ya que había rentado un carro, fue muy decepcionante que no fuera correcta la información de la pagina en expedia.
Stayed 1 night in Apr 2018
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay

This hotel is well located and the staff are very friendly and helpful.. bed and pillows were very comfortable. Would stay again.
Stayed 2 nights in Mar 2018
Verified

10/10 Excellent

Clayton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best boutique hotel in Santiago

Very enjoyable and small. Good privacy but also attention from staff when needed. Hearing my fellow Americans at the other table complain about a dog barking outside and other petty things really brought into perspective how nice the hotel really was and how spoiled and rude we can be. When in SA, just don't act like that and you'll enjoy your time.
Stayed 3 nights in Apr 2018
Verified

10/10 Excellent

erica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel fantástico

Excelente atendimento, funcionários super simpáticos e a hospedagem excelente
Stayed 1 night in Mar 2018
Verified

8/10 Good

Tom & Merryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

This was our pre-Cruise Hotel

We arrived here early Feb 10.Staff was gracious and offered us breakfast until room was ready. Claudio at front desk was very helpful, with directions &restaurant info. Hotel has elevator,no parking or pool. It is well located to main streets & access to mass transit & restaurants.Breakfast is ordered night before, with your time of arrival. Room was clean and bed comfortable.Bath/shower was modern. This is a small, 9 unit boutique hotel for those who do not want to stay at a mega-hotel.
Stayed 3 nights in Feb 2018
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Staff make a difference!

Oasis in the city. Lovely location in the heart of the Arts district. I had a balcony view over Parque Forestal .
Stayed 1 night in Feb 2018