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Sheraton Santiago Hotel and Convention Center

4.0 star property

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Exterior
Presidential Suite, 1 King Bed | Living room | 32-inch flat-screen TV with cable channels, TV, pay films
Classic Room, 1 King Bed, City View | Premium bedding, Select Comfort beds, minibar, in-room safe
Indoor pool, outdoor pool
Meeting facility

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View in a map
Ave Santa Maria 1742, Santiago, Region Metropolitana, 1742
  • Place, Santiago Metropolitan Park
    ‪3 min walk‬
  • Place, Clínica Indisa
    ‪6 min walk‬
  • Place, Costanera Center
    ‪18 min walk‬
  • Airport, Santiago (SCL-Arturo Merino Benitez)
    ‪22 min drive‬

Room options

View all photos for Classic Room, 1 King Bed, City View

Premium bedding, Select Comfort beds, minibar, in-room safe

Classic Room, 1 King Bed, City View

8.8 out of 10
Excellent
(64 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 2 Single Beds, City View

Premium bedding, Select Comfort beds, minibar, in-room safe

Classic Room, 2 Single Beds, City View

7.6 out of 10
Good
(8 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Classic Room, 1 King Bed, Pool View

Premium bedding, Select Comfort beds, minibar, in-room safe

Classic Room, 1 King Bed, Pool View

9.4 out of 10
Exceptional
(11 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 2 Single Beds, Pool View

Premium bedding, Select Comfort beds, minibar, in-room safe

Classic Room, 2 Single Beds, Pool View

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Room, 1 King Bed, City View

Premium bedding, Select Comfort beds, minibar, in-room safe

Superior Room, 1 King Bed, City View

9.2 out of 10
Wonderful
(10 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Single Beds, City View

Premium bedding, Select Comfort beds, minibar, in-room safe

Superior Room, 2 Single Beds, City View

10.0 out of 10
Exceptional
(5 reviews)
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Superior Room, 1 King Bed, Pool View

Premium bedding, Select Comfort beds, minibar, in-room safe

Superior Room, 1 King Bed, Pool View

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Single Beds, Pool View

Premium bedding, Select Comfort beds, minibar, in-room safe

Superior Room, 2 Single Beds, Pool View

  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Club Room, 1 King Bed

Premium bedding, Select Comfort beds, minibar, in-room safe

Club Room, 1 King Bed

7.0 out of 10
Good
(4 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Single Beds

Premium bedding, Select Comfort beds, minibar, in-room safe

Club Room, 2 Single Beds

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Club Suite, 1 King Bed

Club Suite, 1 King Bed | Living area | 32-inch flat-screen TV with cable channels, TV, pay films

Club Suite, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed

Executive Suite, 1 King Bed | Premium bedding, Select Comfort beds, minibar, in-room safe

Executive Suite, 1 King Bed

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 King Bed

Club Suite, 1 King Bed | View from room

Club Suite, 1 King Bed

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 King Bed, Terrace (Terrace)

Club Suite, 1 King Bed, Terrace (Terrace) | Living room | 32-inch flat-screen TV with cable channels, TV, pay films

Club Suite, 1 King Bed, Terrace (Terrace)

  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed | Living room | 32-inch flat-screen TV with cable channels, TV, pay films

Presidential Suite, 1 King Bed

  • City view
  • Sleeps 3
  • 1 King Bed

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About this property

Sheraton Santiago Hotel and Convention Center

4 restaurants, an indoor pool and an outdoor pool are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include 3 bars/lounges, a fitness centre and a poolside bar. Housekeeping is available on request.
Sheraton Santiago Hotel and Convention Center offers 379 accommodations with minibars and laptop-compatible safes. Select Comfort beds feature premium bedding. 32-inch flat-screen televisions come with premium cable channels and pay-per-view films. Bathrooms include baths or showers, bathrobes, complimentary toiletries and hairdryers.

In-room wired and wireless Internet access (Wi-Fi speed: 25+ Mbps) is available for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include change of bedsheets. Housekeeping is provided on request.

An indoor pool, an outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Sheraton Santiago Hotel and Convention Center. During your stay, you'll be connected to the convention centre and just a quick walk from Lo Contador. You'll find features such as free WiFi in public areas, plus 4 restaurants and 3 bars. This property offers pet-friendly amenities, such as an off-lead area.
  • Free Wi-Fi (speed: 25+ Mbps) and wired Internet in some public areas
  • Enjoy international cuisine at El Jardin Coffee Shop, one of the property's 4 restaurants and 3 bars/lounges
  • Buffet breakfast served daily for a fee
  • WiFi and wired Internet for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor and outdoor pools
  • Services include free food shopping service, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym, a steam room and a sauna
  • Just a 3-minute drive from Costanera Center and a few minutes from Plaza de Armas
  • Airport and local-area shuttle service available for a fee
  • Cats and dogs welcome for a fee
  • Pet-friendly amenities are available, including an off-lead area
Sheraton Santiago Hotel and Convention Center offers its guests a kids' pool, an indoor pool, an outdoor pool, and a sauna. There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Public spaces have free WiFi and wired Internet.

A business centre, a meeting room, and limo/town car service are available. Event space at this hotel measures 7578 square feet (704 square metres) and includes conference space. A fitness centre, a terrace, and multilingual staff are also featured at the family-friendly Sheraton Santiago Hotel and Convention Center. An area shuttle within 50 km and an airport shuttle (available 24 hours) are available for a fee. For a fee, parking is available.

This 4-star Santiago hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6 AM to 11:30 AM.
El Jardin Coffee Shop – This coffee shop specialises in international cuisine and serves lunch, dinner and light fare.
El Bohio – This poolside restaurant specialises in international cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open selected days.
Lobby Bar – This cocktail bar only serves light fare. Happy hour is offered. Open daily.
El Cid Restaurant – This restaurant specialises in international cuisine and serves lunch, dinner and light fare. Guests can enjoy al fresco dining (weather permitting). Open selected days.
A complimentary food shopping service is offered and guests can order late-night fare from 24-hour room service.

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex and asexual (LGBTQ+) guests.

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge); wired internet (surcharge)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle (surcharge)
  • Area shuttle (surcharge) up to 50 km
  • Limo/town car service
  • Parking on site (surcharge)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6 AM to 11:30 AM for a fee: CLP 11,000 for adults and CLP 11,000 for children
  • 3 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • El Bohio
  • El Cid Restaurant
  • El Jardin Coffee Shop
  • Lobby Bar

Things to do

  • Bicycle rentals
  • Children's pool
  • Gym
  • Indoor pool
  • Outdoor pool
  • Sauna
  • Ski storage
  • Steam room
  • TV in common areas

Family friendly

  • Children's pool
  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 7,578 square feet of conference space
  • Business centre
  • Meeting room

Outdoors

  • Garden
  • In the mountains
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar in bathtub
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lift
  • Low-height counter and sink
  • Low-height electrical sockets in bathroom
  • Transfer shower
  • Visual fire alarm
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 7 floors
  • Ballroom
  • Banquet hall
  • Comprehensive recycling policy
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)
  • Select Comfort mattress

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Monday:
  • Outdoor pool

Access methods

Staffed front desk

Pets

  • Pets: CLP 81000 per pet, per stay
  • Only dogs and cats are allowed
  • An off-lead area is available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CLP 30000.0 per stay.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Chile value-added tax (VAT) at 19%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Chile and who pay in foreign currency (e.g. USD).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CLP 11000 for adults and from CLP 11000 for children
  • Airport shuttle fee: CLP 35000 per vehicle (one way)
  • Pet fee: CLP 81000 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: CLP 30000.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Sheraton Santiago
Santiago Sheraton
Santiago Sheraton Hotel
Sheraton Hotel Santiago
Sheraton Santiago
Sheraton Santiago Hotel
Sheraton Santiago Hotel Santiago
Sheraton Santiago Hotel and Convention Center Hotel
Sheraton Santiago Hotel and Convention Center Santiago
Sheraton Santiago Hotel and Convention Center Hotel Santiago

Sheraton Santiago Hotel and Convention Center Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 404 out of 726 reviews
Rating 8 - Good. 166 out of 726 reviews
Rating 6 - Okay. 89 out of 726 reviews
Rating 4 - Poor. 30 out of 726 reviews
Rating 2 - Terrible. 37 out of 726 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Calleen

Liked: Cleanliness, staff & service, amenities
Clean room, pleasant staff, safe area there.
Stayed 2 nights in Feb 2026
Verified

8/10 Good

Margaret Mary

Liked: Cleanliness, amenities
Clean room friendly staff.
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
Great staff and location!
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food and service are excellent
Stayed 12 nights in Dec 2025
Verified

10/10 Excellent

Petrea

Liked: Cleanliness, amenities, property conditions & facilities
We had a great visit and all the staff were accommodating and helpful!
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and good restaurants.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Matthew

Liked: Cleanliness, amenities, property conditions & facilities
Nice pool
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Fredy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel✔️
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Ann

Liked: Cleanliness, amenities, property conditions & facilities
How nice the check in lady was
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Esther

Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 5 nights in Jan 2026
Verified

8/10 Good

Richard

Liked: Cleanliness
Great service at the Pool bar!
Stayed 7 nights in Nov 2025
Verified

10/10 Excellent

Keith

Liked: Cleanliness, amenities, property conditions & facilities
Pool was amazing as was the bar and restaurant. Staff all went above and beyond in everything. Only (very minor) complaint - rooms need more charge ports.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Percy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel offers a good value for a quiet place. The room is very clean and the facilities are great.
Stayed 3 nights in Oct 2025
Verified

4/10 Poor

Dawn

Liked: Cleanliness, amenities
Disliked: Staff & service
Noisy and disinterested staff
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great option
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Clovis

Liked: Cleanliness, staff & service, amenities
top
Stayed 3 nights in Jan 2026
Verified

6/10 Okay

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleaning staff very pleasant but room cleaning and supplies were sporadic. Front desk staff doesn't really go out of their way to help you. Pool is freezing. Santiago is beautiful and the hotel was in a nice location within walking distance to restaurants and bars.
Stayed 7 nights in Feb 2026
Verified

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff ! Many food options and conveniently located near metro and mall.
Stayed 5 nights in Sep 2025
Verified

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time
Stayed 3 nights in Sep 2025
Verified

8/10 Good

Vladislav

Liked: Cleanliness, amenities, property conditions & facilities
Positive: Good, attentive staff. Nice pool area with plenty of different seating options. Excellent executive lunch option. Negative: breakfast was not tasty, lacked variety (same options over 4 night stay), cut fruit was not fresh.
Stayed 4 nights in Jan 2026
Verified

6/10 Okay

Doris

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The rooms and the hotels needs to be remodels/updated. They should have at less one staff member that speaks multiple languages(English). There were no amenities there else for the pool and gym.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

John Fraser

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked this hotel pre-cruise as it was the hotel used by the cruise line for guests. We found the people (front desk, wait staff and housekeeping) to be friendly and outgoing. The breakfast buffet had many choices and the Lobby Bar was convenient for grabbing a meal or a snack. Word of advice, the pizza is large enough for two. The room was clean, shampoo, conditioner and body wash is readily available along with a body cream
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Cameron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff of the Sheraton were amazing, best we have seen in years and we travel avidly. Thank you to everyone.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay. Nice staff
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay with great staff
Stayed 1 night in Sep 2024