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Tropical Island Aparthotel

Property class: 2.5
VIP Access

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Photo gallery for Tropical Island Aparthotel

A hotel corridor with a view of the street, a balcony with chairs, and a sign advertising a discount.
A compact kitchen with wooden cabinets, a central island, and a refrigerator.
A kitchen with dark wooden cabinets, a stainless steel sink, a microwave, and a gas stove.
A compact hotel room with a bed, a small kitchenette, two bar stools, and a TV mounted on the wall.
A compact hotel room with a kitchenette, a dining area with a blue tablecloth, and a view through the door.

Reviews

6.2 out of 10

Popular amenities

  • Business services
  • Laundry room
  • Room service

Explore the area

View in a map
Caracoles 67, Santo Domingo Este, Santo Domingo Este, 11704
  • Place, Malecon
    ‪9 min walk‬
  • Place, Three Eyes National Park
    ‪3 min drive‬
  • Place, Assembly Hall of Jehovah's Witnesses
    ‪3 min drive‬
  • Airport, Santo Domingo (SDQ-Las Americas Intl.)
    ‪19 min drive‬
VIP Access
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  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Family Apartment, 2 Bedrooms, Air conditioning

A hotel room with two beds, a large mirror, and a ceiling fan.

Family Apartment, 2 Bedrooms, Air conditioning

  • City view
  • 95 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 Queen Bed and 4 Single Beds
  • Free wired internet

View all photos for Studio, Kitchenette

A hotel room with a bed, a small kitchenette, a green bar stool, a ceiling fan, and a bathroom mirror.

Studio, Kitchenette

  • City view
  • 18 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free wired internet

View all photos for Studio, 1 Double Bed, Kitchen, Sea View

A compact hotel room with a bed, a small kitchenette, two bar stools, and a TV mounted on the wall.

Studio, 1 Double Bed, Kitchen, Sea View

  • City view
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free wired internet

View all photos for Apartment, 1 Bedroom, Kitchen

A hotel room with two beds, a wardrobe, and an air conditioning unit.

Apartment, 1 Bedroom, Kitchen

  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed
  • Free wired internet

View all photos for Family Apartment, 1 Bedroom, Air conditioning, City View

A hotel room with two single beds, a wooden wardrobe, a bathroom with a toilet and sink, and a green curtain.

Family Apartment, 1 Bedroom, Air conditioning, City View

  • City view
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds
  • Free wired internet

View all photos for Apartment, 2 Bedrooms, City View

A dining area with a table set for four, a ceiling fan, a television mounted on the wall, and a kitchen area with cabinets and a refrigerator.

Apartment, 2 Bedrooms, City View

  • City view
  • 96 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 Single Bed
  • Free wired internet

View all photos for Economy Single Room, Air conditioning

A hotel room with a bed, a flat-screen TV mounted on the wall, an air conditioning unit, a small table, and a window with curtains.

Economy Single Room, Air conditioning

  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free wired internet

View all photos for Family Apartment, 1 Bedroom, Kitchenette

A compact kitchen with a dining table, chairs, a sofa, and a refrigerator.

Family Apartment, 1 Bedroom, Kitchenette

  • City view
  • 39 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed
  • Free wired internet

View all photos for Superior Single Room, 1 Queen Bed, Private Bathroom

A bedroom with a bed, a red sofa, a refrigerator, and a toilet visible through an open door.

Superior Single Room, 1 Queen Bed, Private Bathroom

  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free wired internet

View all photos for One Bedroom Apartment, Terrace - City and Sea Views

A hotel room with two beds, orange bedding, a central bed with a rolled towel, and a window with orange curtains.

One Bedroom Apartment, Terrace - City and Sea Views

  • City view
  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds
  • Free wired internet

View all photos for Beautiful 1 Bedroom apartment With Balcony City Views

A compact kitchen with a dining area, a ceiling fan, and a TV mounted on the wall.

Beautiful 1 Bedroom apartment With Balcony City Views

  • 29 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed
  • Free wired internet

View all photos for Comfort Double Room, Air conditioning

A multi-story hotel with balconies, a sign for 'Aparthotel', and a view of the surrounding urban area.

Comfort Double Room, Air conditioning

  • 34 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed
  • Free wired internet

View all photos for Standard Double Room, 1 Queen Bed, Terrace, City View

A hotel room with a bed, a sofa, a TV mounted on the wall, and a table with chairs.

Standard Double Room, 1 Queen Bed, Terrace, City View

  • City view
  • 29 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free wired internet

View all photos for Comfort Apartment, 1 Bedroom, Air conditioning, City View

A compact kitchen with wooden cabinets, a central island, and a refrigerator.

Comfort Apartment, 1 Bedroom, Air conditioning, City View

  • City view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free wired internet

View all photos for Economy Apartment, 2 Bedrooms, Terrace, City View

A hotel room with two single beds, a wooden dresser, a mirror, and an air conditioning unit.

Economy Apartment, 2 Bedrooms, Terrace, City View

  • City view
  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 2 Single Beds
  • Free wired internet

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About this property

Tropical Island Aparthotel

Concierge services, dry cleaning and laundry facilities are available at this hotel. Wired Internet in public areas is free. Additionally, a computer station, express check-out and free newspapers are on-site. Housekeeping is available on request.
Tropical Island Aparthotel offers 60 accommodations, which are accessible via exterior corridors and feature a safe and free newspapers. This individually decorated and furnished accommodation includes dining tables. Pillowtop beds feature Frette Italian sheets, down duvets and premium bedding. 32-inch Smart televisions come with premium digital channels and Netflix. Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers.

This Santo Domingo Este hotel provides complimentary wired Internet access. Business-friendly amenities include desks and printers. Microwaves, hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on request.

The recreational activities listed below are available either on-site or nearby; fees may apply.
With your stay at Tropical Island Aparthotel, you'll be connected to the convention centre and within walking distance of Assembly Hall of Jehovah's Witnesses. You'll find features such as free wired Internet, plus dry cleaning service and a beach shuttle (surcharge).
  • Free wired Internet
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Just a 5-minute drive from Assembly Hall of Jehovah's Witnesses and a few minutes from National Aquarium
  • Theme park, cruise terminal and shopping centre shuttle service available for a fee
As a guest of Tropical Island Aparthotel, you'll find a vending machine, multilingual staff, and gift shops/newsstands. A computer station is on site and wired Internet is free in public spaces. The business-friendly Tropical Island Aparthotel also features tour/ticket assistance, concierge services, and complimentary newspapers in the lobby. You'll have access to the indoor pool, outdoor pool, and health club at a partner property.

Smoking is allowed in designated areas at this Colonial Santo Domingo Este hotel.

Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free wired internet

Parking and transport

  • Beach shuttle (surcharge)
  • Casino shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Wheelchair-accessible parking and van parking available

Things to do

  • 18-hole adjacent golf course
  • Indoor pool (guest access)
  • Outdoor pool (guest access)
  • Shopping centre
  • TV in common areas
  • Water sports equipment

Family friendly

  • Access to nearby indoor pool
  • Access to nearby outdoor pool
  • Dining table
  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities
  • Microwave on request

Conveniences

  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping on request
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Computer station

Outdoors

  • In a national park
  • On the waterfront

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 17 accessible parking spaces
  • Handrails in stairways (99 centimetre high)
  • Stair-free path to entrance
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (170 centimetre high)
  • Wheelchair-accessible van parking

More

  • 3 buildings
  • 7 floors
  • Built in 2010
  • Colonial architecture
  • Designated smoking areas
  • Some LED lighting used

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch smart TV with premium digital channels
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • Blender
  • Dining table
  • Limited room service
  • Meal delivery service
  • Microwave on request
  • Refrigerator
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Free daily newspapers
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Printer
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 7:00 AM; check-in end time: 11:30 PM
Early check-in subject to availability
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:30 AM
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the cruise terminal and ferry terminal (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - 11:30 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests are required to contact this property by WhatsApp or telephone 24 hours prior to arrival to arrange check-in.

Access methods

Front desk (limited hours)

Pets

  • Pets and service animals are not allowed at Tropical Island Aparthotel

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 5 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Service fee: USD 15 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments and cash
Mobile payment options include: PayPal and Cash App
Long-term renters welcome
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Tropical Island Aparthotel offers transfers from the cruise terminal and ferry terminal (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. The front desk at this property is open daily from 7:00 AM - 11:30 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
A fee for in-room air conditioning is charged during the day (8 AM - 8 PM).

We should mention

  • Up to 2 children aged 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Tropical Aparthotel
Tropical Island Aparthotel
Tropical Island Aparthotel Santo Domingo Este
Tropical Island Santo Domingo Este
Tropical Santo Domingo Este
Hotel Tropical Island
Tropical Santo Domingo Este
Tropical Island Aparthotel Hotel
Tropical Island Aparthotel Santo Domingo Este
Tropical Island Aparthotel Hotel Santo Domingo Este
Hotel Tropical Island Las Americas Airport Colonial Zone
Tropical Island Aparthotel – Las Americas Airport Santo Domingo

Tropical Island Aparthotel Reviews

Reviews

6.2
Rating 10 - Excellent. 54 out of 237 reviews
Rating 8 - Good. 61 out of 237 reviews
Rating 6 - Okay. 29 out of 237 reviews
Rating 4 - Poor. 27 out of 237 reviews
Rating 2 - Terrible. 66 out of 237 reviews

6.8/10

Cleanliness

7.0/10

Staff & service

5.4/10

Amenities

6.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Christina

Liked: Cleanliness, amenities, property conditions & facilities, communication
The property was clean and comfy, the host Donald is an amazing man, he's friendly and very helpful; I am so looking forward to bringing my friends for my 2023 group trip.
Verified review

8/10 Good

Dora

Liked: Staff & service, amenities, property conditions & facilities
Stuff is really nice and helpful!
Stayed 19 nights in Oct 2024
Verified review

10/10 Excellent

Tashika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 7 nights in Jan 2025
Verified review

2/10 Terrible

Yvetha

That need to be close for cleaning
Stayed 1 night in May 2022
Verified review

2/10 Terrible

Dennis

Disliked: Amenities
They were closed and I couldn't get in
Stayed 3 nights in Mar 2024
Verified review

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
ALL was good,extra $30 @check-in to have it ALL(ac, Wi-Fi, security, parking w/your OWN remote, SUPER clean, Fire stick..ect) all DAY...🤔no problem.And lastly... the Owner he goes ABOVE AND BEYOND for his Extraordinary Guest's....OHH YEA the morning Sunrise view from the 5th floor AWESOME
Stayed 3 nights in May 2024
Verified review

4/10 Poor

Julio

Disliked: Cleanliness, amenities, property conditions & facilities
i didn't like the area I wasn't feel confortable
Stayed 3 nights in Jan 2024
Verified review

2/10 Terrible

Wilnot

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible
Stayed 1 night in Dec 2024
Verified review

6/10 Okay

Stella

Disliked: Amenities
If you just need something cheap for a night it’s ok. We had a 4am flight so we just came for a few hours as we weren’t staying in Santo Domingo for the duration of the trip and wanted something close to the airport due to the early flight. No shampoo or shower gel. Tons of mosquitos, and very uncomfortable bed. The guy at the reception was very kind and nice.
Stayed 1 night in Feb 2023
Verified review

4/10 Poor

Lise

Liked: Cleanliness, property conditions & facilities, room comfort
The price that I was charged when I arrived at the hotel was different from the price that was quoted on the website
Stayed 1 night in Aug 2023
Verified review

2/10 Terrible

tyrone

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not good
Stayed 6 nights in Jun 2024
Verified review

2/10 Terrible

Elvira

Disliked: Amenities, property conditions & facilities
Really bad Air-condition not working properly. They ask me to pay $25 extra just because Expedia gave me a discount according to them. It look like they are stealing people money.
Stayed 1 night in May 2023
Verified review

2/10 Terrible

Alena

Disliked: Cleanliness, amenities, property conditions & facilities, communication
I was treated horribly after my flight arrived at 3am and was told he wasn't supposed to be handling clients at that time. I was told to leave premises since I didn't want to pay $80 to check in 4 hours early. I was also not refunded my week stay, not did expedia back me. Horrible experience. It's not even located where it says.
Stayed 7 nights in Jul 2022
Verified review

2/10 Terrible

Emilie

Disliked: Cleanliness, amenities, property conditions & facilities, communication
The owner is a thief. I had to pay $35 a day extra for AC and $15 a day extra for internet and I had to pay that before I check in… and to top it off I deposited $40 for a gate key which was supposed to be refunded when I returned the keys but he did not give me the refund. The AC was only at night. The owner stated that if I need AC during the day that’s and extra $15 a day. The internet was not working for over a week but he did not refund any money. That man is a crook . I don’t think anyone should fall into a trap like that. I had to go with what he said cause we had nowhere else to go. That hotel is a very bad place to be….No security it’s just terrible
Stayed 18 nights in Jul 2022
Verified review

4/10 Poor

Dominique

Liked: Cleanliness
Disliked: Staff & service, amenities
Attention ! L’annonce sur le site internet est fausse ! Il n’y a pas de piscine ! Et le parc aquatique, soit disant à proximité, est à plus de 5 km !!! C’est donc une escroquerie ! Heureusement la chambre était propre et la climatisation fonctionnait. La petite cuisine avait un brûleur 5 feux mais rien pour faire chauffer de l’eau, le frigo ne fonctionnait pas et je n’ai pas eu d’Internet durant 72h … il y a eu une coupure d’eau durant une journée que le gérant nie!!! J’espère que Hôtel.com va supprimer cet hôtel. Je suis donc très déçu et en colère de la mauvaise foi du gérant.
Stayed 4 nights in May 2026
Verified review

6/10 Okay

Osvaldo

Liked: Cleanliness
Disliked: Room comfort
Me cobraron $10 USD extras
Stayed 1 night in Jan 2025
Verified review

4/10 Poor

Alejandro

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
Hice una reservación por tres noches por $71 dólares supuestamente no reembolsable pagos total por la habitación y cuando fui a hacer el checking me dijeron que tenía que pagar u$50 dólares más por los servicios,servicios que nunca recibimos porque nunca nos limpiaron la habitación,nos dieron dos toallas al ingresar y nunca más nos preguntaron si queríamos toallas o frazadas,pagamos por un servicio que no recibimos.Es decir que tienen una publicidad engañosa,te dicen que la habitación cuesta $23 dólares y al final termina pagando casi $35 dólares en una habitación pequeña,con las pinturas despegadas y la televisión es un problema,se podían cambiar desde las habitaciones adyacentes,no podías ver nada tranquilo si algún otro huéspedes quería ver algo diferente a ti.No lo recomiendo para más de una noche y vaya listo a pagar extra si hace la reservación en línea.Es una estafa frustrante.
Stayed 3 nights in Jan 2025
Verified review

2/10 Terrible

Thurman

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Es lo peor Que eh visitado dice Que tenia piscina y aire central y no tenia ninguna de las 2 el servicio horrible y no tiene condicion en la Cocina solo habia uñas cuchara y para nada de lujo en fin no lo recomiendo
Stayed 1 night in Sep 2024
Verified review

2/10 Terrible

Jisset Manuela

Liked: Cleanliness
Disliked: Amenities, communication
Pague un precio y al llegar al hotel me cobraron nuevamente la cantidad que ya había pagado.
Stayed 1 night in Jan 2023
Verified review

2/10 Terrible

Andres

Disliked: Amenities, communication
El servicio con oficina es pésimo cobran hasta por dormir no se basen solo al precio de la aplicación le cobran por gas,le cobran por electricidad, le cobran por uso de aire acondicionado,sin elevador
Stayed 1 night in Sep 2022
Verified review

8/10 Good

Victor

Liked: Cleanliness, amenities, property conditions & facilities, communication
Good
Stayed 4 nights in Feb 2022
Verified review

6/10 Okay

joel

Disliked: Amenities, communication
Nos trataron muy bien alquilamos el apt de 2 cuartos cocina 2 banos defecto no tiene elevador hay que subir 3 pisos para llegar hay un colmado cerca para compras para el desalluno
Stayed 4 nights in Jan 2022
Verified review

4/10 Poor

Juan Ricardo

Disliked: Amenities, property conditions & facilities, communication
Estuve una semana pero no son claro con el alguiler todo hay q pagarlo limpieza,el aire acondicionado,mal servicios no lo recomiendo para nada
Stayed 8 nights in Jan 2022
Verified review

2/10 Terrible

Derek

Disliked: Cleanliness, amenities, property conditions & facilities, communication
Absolutely Nothing! It's disgraceful
Stayed 1 night in Nov 2021
Verified review

2/10 Terrible

Hank

Disliked: Cleanliness, amenities, property conditions & facilities, communication
...............................................
Stayed 2 nights in Oct 2021