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Serra Alta Hotel

3.5 star property

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Photo gallery for Serra Alta Hotel

Indoor pool, open 7:00 AM to 10:00 PM, pool loungers
Lobby lounge
Front of property – evening/night
Lobby sitting area
Point of interest

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Bar
  • Breakfast included
  • Parking included
  • Room service
  • Housekeeping

Explore the area

View in a map
Rua Paulo Muller, 250, Parque 23 de Setembro, Sao Bento do Sul, SC, 89280-370
  • Place, Pure Heart of Mary Church
    ‪8 min walk‬
  • Place, Araucárias Circuit Section 1 Starting Point
    ‪9 min walk‬
  • Place, Sao Bento do Sul Municipal City Hall
    ‪9 min walk‬

Room options

View all photos for Deluxe Double Room

Minibar, in-room safe, desk, free WiFi

Deluxe Double Room

9.8 out of 10
Exceptional
(6 reviews)
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Triple Room

Minibar, in-room safe, desk, free WiFi

Deluxe Triple Room

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Deluxe Quadruple Room

Minibar, in-room safe, desk, free WiFi

Deluxe Quadruple Room

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Premier Double Room

Minibar, in-room safe, desk, free WiFi

Premier Double Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 Double Bed

View all photos for Premier Triple Room

Extra beds

Premier Triple Room

  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Premier Quadruple Room

Minibar, in-room safe, desk, free WiFi

Premier Quadruple Room

  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

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About this property

Serra Alta Hotel

Family-friendly hotel with free breakfast and fitness centre
An indoor pool, a restaurant and a fitness centre are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, a sauna and conference space.
Serra Alta Hotel offers 72 air-conditioned accommodations with minibars and a safe. 32-inch LED televisions come with premium satellite channels. Bathrooms include a shower and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

An indoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Serra Alta Hotel, you're just a quick walk from Sao Bento do Sul Municipal City Hall. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy international cuisine while dining at Manacá Gastronomia
  • Take a swim in the indoor pool
  • Amenities include a front desk safe, 3 meeting rooms and conference space
  • On-site recreation includes a gym, a steam room and a sauna
  • Within a 10-minute walk of Sao Bento do Sul Municipal City Hall and Pure Heart of Mary Church
Serra Alta Hotel offers its guests a kids' pool, an indoor pool, a sauna, and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi.

Event space at this hotel measures 2303 square feet (214 square metres) and includes conference space. A library, multilingual staff, and a garden are also featured at the family-friendly Serra Alta Hotel. Free self parking is available.

This 3.5-star Sao Bento do Sul hotel is smoke free.

Guests are served a free buffet breakfast daily from 6:30 AM to 10:00 AM. An additional breakfast is available daily for a fee.
Manacá Gastronomia – This restaurant specialises in international cuisine and serves lunch and dinner.
ESPAÇO [bar] – This bar only serves light fare. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 10:00 AM
  • A bar/lounge
  • A restaurant

Restaurants on site

  • ESPAÇO [bar]
  • Manacá Gastronomia

Things to do

  • Billiards/pool table
  • Children's pool
  • Gym
  • Indoor pool
  • Library
  • Playground
  • Sauna
  • Shopping centre
  • Steam room
  • TV in common areas

Family friendly

  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Playground

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages

Business services

  • 2,303 square feet of conference space
  • 3 meeting rooms

Outdoors

  • Garden
  • Outdoor entertainment area
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Handrails in stairways
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 3 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LED TV with premium satellite channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 11 PM

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Serra Alta Hotel

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 7 years old or younger stays free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a security system
Front desk staff will greet guests on arrival at the property.

We should mention

  • At check-in, parents or a legal guardian travelling with children under 18 years old are obligated to present the child's birth certificate and an identity card with a photo (for example, a passport). For international travels to Brazil, if only one of the parents is travelling with the child, the parent must present – in addition to the child's certificate of birth and identity card with photo – a letter authorising the trip signed by the other parent with a notarial certification of signature. If the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorisation, a judicial authorisation is required. People intending to travel to Brazil with children must consult with the Brazilian consulate prior to travelling for more information.
  • Pool access available from 7:00 AM to 10:00 PM
  • One child aged 7 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Novotel São Bento Sul
Novotel São Bento Sul Hotel
Novotel São Bento Sul Hotel Sao Bento do Sul
Novotel São Bento Sul Sao Bento do Sul
Serra Alta Hotel Sao Bento do Sul
Serra Alta Hotel
Serra Alta Sao Bento do Sul
Serra Alta Hotel Hotel
Serra Alta Hotel Sao Bento do Sul
Serra Alta Hotel Hotel Sao Bento do Sul

Reviews

Serra Alta Hotel Reviews

9.4

Exceptional

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness
Rating 10 - Excellent. 264 out of 391 reviews
Rating 8 - Good. 106 out of 391 reviews
Rating 6 - Okay. 18 out of 391 reviews
Rating 4 - Poor. 3 out of 391 reviews
Rating 2 - Terrible. 0 out of 391 reviews

Reviews

10/10 Excellent

Kelley

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

4/10 Poor

Kelley

Stayed 1 night in Jan 2025

10/10 Excellent

Fabricio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021

8/10 Good

Troy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good and comfortable. Chocolate covered bananas are tasty.
Stayed 3 nights in Mar 2020

8/10 Good

JOSE ANTONIO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pontos positivos: localização, serviço, café da manhã, piscina. A melhorar :brinquedoteca, academia .
Stayed 1 night in Dec 2019

10/10 Excellent

Mauricio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

8/10 Good

Caio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Smelly bathroom

Very comfortable bed and blankets. The bathroom was smelly. The breakfast was ok. There are many items, but the taste was not so good. The checkout on Sundays are extended to 5 pm.
Stayed 1 night in Aug 2019

10/10 Excellent

Malik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Love the place

Amazing
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Stayed 1 night in Mar 2019

8/10 Good

Kelley

Liked: Cleanliness, staff & service
Stayed 2 nights in Jun 2018

8/10 Good

Antonio, Joacaba

Liked: Cleanliness, staff & service, property conditions & facilities

Very Good !

Very Good !

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

LEANDRO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sensacional

Excelente hotel, muito bonita, recomendado a todos.
Stayed 2 nights in Jul 2025

8/10 Good

Vinicius

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

6/10 Okay

ROSANE M

Travelled with family
Liked: Property conditions & facilities, room comfort

Estacionamento do hotel sem iluminação

O estacionamento do hotel fica na frente do predio do hotel, fica em uma colina portanto não recebe a iluminação pública. E o estacionamento fica totalmente no escuro sem iluminação ao anoitecer. Questionamos e a recepção informou que poderia ser im problema do sensor, o que nao justifica pois nem uma das lâmpadas estava acessa, dificultando nossa saída e manobras com o carro para o encontro com amigos para o jantar!!!!
Stayed 1 night in Jul 2025

10/10 Excellent

Elizandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ambiente aconchegante, perfeito pra curtir e relaxar com a família. Atendimento impecável de toda equipe. Voltaremos com certeza.
Stayed 2 nights in Jun 2025

8/10 Good

joao jose, São Jose

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ótimo atendimento e boas instalações.
Stayed 1 night in Jun 2025

10/10 Excellent

Tarcisio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente em tudo.
Stayed 1 night in Jun 2025

8/10 Good

Eduardo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hospedagem muito boa, porém café da manhã bem básico, e frigobar vazio, tudo tem que pedir na recepção. Mas de resto excelente
Stayed 1 night in May 2025

8/10 Good

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
O hotel é muito aconchegante e limpo. Os atendentes da recepção e limpeza muito educados, cordiais e dispostos. A única coisa que deixou a desejar foi o café da manhã, a apresentação não estava bonita e o atendimento bem precário, nem bom dia nos deram.
Stayed 1 night in May 2025

8/10 Good

Rodrigo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Foi uma boa estadia, com apenas uma breve ressalva. Cafe da manhã ja esteve melhor, me pareceu abaixo do nivel do hotel. Ja estivemos ali algumas vezes, e nesse quesito, sentimos diferença.
Stayed 1 night in May 2025

10/10 Excellent

Marcelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

8/10 Good

Gilberto

Stayed 1 night in Aug 2024

10/10 Excellent

Flavio Carmelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

8/10 Good

Wilson Roberto Baratto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024