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HOTEL NEUSCHLOSS OTARU

4.0 star property

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Photo gallery for HOTEL NEUSCHLOSS OTARU

A coastal building with a circular tower, situated on a hillside overlooking the sea.
Sauna, hot tub
Sauna, hot tub
Down duvets, in-room safe, free WiFi, bed sheets
Panoramic Suite | Down duvets, in-room safe, free WiFi, bed sheets

Reviews

4.0 out of 10

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available

Explore the area

View in a map
3-282,syukutsu, Otaru, hokkaido, 0470047
  • Place, Otaru Shukutsu Panorama Observation Deck
    ‪3 min walk‬
  • Place, Otaru Aquarium
    ‪9 min walk‬
  • Place, Otaru Kihinkan
    ‪15 min walk‬
  • Airport, Sapporo (OKD-Okadama)
    ‪68 min drive‬

Room options

View all photos for Superior Twin Room, Sea View

Superior Twin Room, Sea View | Down duvets, in-room safe, free WiFi, bed sheets

Superior Twin Room, Sea View

  • Sea view
  • 38 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for Standard Twin Room, Bay View

Standard Twin Room, Bay View | Down duvets, in-room safe, free WiFi, bed sheets

Standard Twin Room, Bay View

  • Bay view
  • 34 sq m
  • Sleeps 2
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for Comfort Quadruple Room

A wheelchair in a hotel room with a patterned carpet, a wooden chair, and a lamp.

Comfort Quadruple Room

  • Sea view
  • 52 sq m
  • Sleeps 4
  • 2 Large Single Beds and 2 Single Futons
  • Free Wi-Fi

View all photos for Panoramic Suite

Panoramic Suite | Down duvets, in-room safe, free WiFi, bed sheets

Panoramic Suite

  • Sea view
  • 74 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Panoramic Suite

Panoramic Suite | Down duvets, in-room safe, free WiFi, bed sheets

Panoramic Suite

  • Harbour view
  • 68 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for Superior Quadruple Room

Superior Quadruple Room | Down duvets, in-room safe, free WiFi, bed sheets

Superior Quadruple Room

  • Sea view
  • 52 sq m
  • Sleeps 4
  • 2 Large Single Beds and 2 Single Futons
  • Free Wi-Fi

View all photos for Superior Double Room

Superior Double Room | Down duvets, in-room safe, free WiFi, bed sheets

Superior Double Room

  • Sea view
  • 38 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Luxury Suite

Luxury Suite | Down duvets, in-room safe, free WiFi, bed sheets

Luxury Suite

  • Bay view
  • 62 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

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About this property

HOTEL NEUSCHLOSS OTARU

This smoke-free hotel features a full-service spa, a restaurant and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include a microwave in a common area, concierge services and a 24-hour front desk. Housekeeping is available on request.
HOTEL NEUSCHLOSS OTARU offers 58 accommodations with a safe and complimentary slippers. Beds feature down duvets. 42-inch LCD televisions come with cable channels.

Bathrooms include a combined bath/shower unit, toilets with an electronic bidet, complimentary toiletries and hairdryers. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Housekeeping is provided on request.

Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is equipped with a sauna and a hot tub. The spa is open daily.
During your stay at HOTEL NEUSCHLOSS OTARU, you're just a quick walk from Otaru Shukutsu Panorama Observation Deck. Enjoy features like free WiFi in public areas and free self-parking, plus a full-service spa.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Treat yourself with a visit to the full-service spa
  • Amenities include meeting rooms, a vending machine and a shared microwave
  • Steps from Otaru Shukutsu Panorama Observation Deck and 8 minutes on foot from Shukutsu Marine Land
HOTEL NEUSCHLOSS OTARU offers its guests a full-service spa. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

HOTEL NEUSCHLOSS OTARU also features a vending machine, concierge services, and a microwave in a common area. Free self parking is available.

This 4-star Otaru hotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 7:30 AM to 9:30 AM.
レストラン「ブラウキュステ」 – On-site fine-dining restaurant.
バーラウンジ「ペルレ」 – On-site bar. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 9:30 AM for a fee: JPY 2,530 for adults and JPY 990 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • バーラウンジ「ペルレ」
  • レストラン「ブラウキュステ」

Things to do

  • Full-service spa

Conveniences

  • 24-hour front desk
  • Shared microwave
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (on request) (for a fee)

Business services

  • Meeting rooms

Outdoors

  • In a national park

Full-service spa

  • Hot tub
  • Sauna
  • Spa open daily

Accessibility

  • No lift
  • Thin carpet in room

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Toilet paper
  • Toilet with electronic bidet
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable channels

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100-10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately JPY 2530 for adults and from JPY 990 for children
  • Cleaning/housekeeping/linen fee: JPY 1100 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

We should mention

  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.

Property is also known as

HOTEL NEUSCHLOSS OTARU Hotel
HOTEL NEUSCHLOSS OTARU otaru
HOTEL NEUSCHLOSS OTARU Hotel otaru

HOTEL NEUSCHLOSS OTARU Reviews

Reviews

4.0
Rating 10 - Excellent. 0 out of 2 reviews
Rating 8 - Good. 0 out of 2 reviews
Rating 6 - Okay. 1 out of 2 reviews
Rating 4 - Poor. 0 out of 2 reviews
Rating 2 - Terrible. 1 out of 2 reviews

6.0/10

Cleanliness

8.0/10

Staff & service

6.0/10

Property conditions & facilities

Reviews

Verified

6/10 Okay

Jui-Min

Liked: Staff & service
スーペリア ツインルーム シービューを予約しました。 彼女が客室内の浴槽を楽しみにしていましたが、虫（蛾とキノコバエみたい虫）がいっぱいて落胆でした。 浴槽の中にも何匹の虫の死骸が浮かんでいました。
Stayed 1 night in Jul 2025
Verified

2/10 Terrible

Yan Kuen

Stayed 1 night in May 2026