Iâll start stating that Iâm pursuing a refund for our stay, and have submitted a complaint through Stay Neighborly. I am awaiting financial resolution from the owner.
We had planned to stay nearly a week, but arrived to a house with no running water, inconsistent AC, water heater off, pool heater off and temperature at 67 degrees, and incorrectly listed as having a hot tub when there is only a spa.
It being the holidays and the owner non-local, the property manager could not remedy in a timely fashion, and when the property manager did come out, did not fully resolve issues. We documented all household issues throughout and shared with owner promptly.
We checked in when the water was successfully running. The AC did not run reliably, the main bedroom fan was too loud to run overnight (owner said she couldnât fix), pool too cold to use. A rotten egg smell emanated the house (owner said smell was normal); however, in the 20 years Iâve been coming to Sarasota, a smell that strong is not.
Ultimately we had to vacate the property early because we awoke to no running water, and had to scramble to find alternative housing on short notice. This is no small task, with children, over the holidays, and certainly not how we wanted to be spend our vacation.
Sadly this was the most unpleasant VRBO or similar experience Iâve ever had. It is too bad, as rentals are difficult to find in this great neighborhood and we would have loved to find a new âgo toâ for our frequent trips here.