The place was clean. The location was good. And the quality of the unit was good. There is no mention of stairs in the listing, and the second emergency exit is a plummet from a second story window with no fire ladder. But the biggest thing missing was courtesy and kindness. I asked some questions the day before check in, and got snarky answers "The information is in the check-in text". When your guests run out of toilet paper you do not tell them to Google the dollar store. There is also no mention of how noisy it is due to the insufficient windows. So many little things missing, like a dish rack? Really? You can tell it is owned by a company and not by a family. All about profit., no feeling of personality. I also own a rental up north in a vacation place. It is our second home. We think of absolutely everything that a guest could want and we provide it. We want them to feel like for a short time, it is their second home. You do not get this with quaint cottages. I will never stay in one of your soulless properties again.