Upon arrival, everything initially seemed fine. Unfortunately, during our stay, our dog broke a window. We were completely unaware this happened at the time, instead of receiving a phone call, we were only notified by email. Additionally, the window was never boarded up or repaired during the remainder of our stay.What was most disappointing was receiving a “terrible” guest review afterward, despite maintaining an excellent 5.0 rating on VRBO. We take responsibility for the damage caused by our dog, but the handling of the situation was concerning especially from a company that advertises itself as pet-friendly. If a neighbor contacted management about the issue, it would have been appreciated if they had contacted us directly right away. Because we felt bad about the window incident, we chose not to complain during the stay, but there were several maintenance and cleanliness issues: Two large roaches appeared the first night, Mouse droppings were found on the bathroom sink the following night, The TV could not connect to the internet, so it was unusable, The living room ceiling fan did not appear to work, The bedroom ceiling fan only worked when the lights were on, The balcony had two broken/missing spindles, The kitchen sink only had hot water.We normally do not complain about minor issues and tried to be understanding throughout the stay. communication regarding the window incident, and the condition of the property, left us disappointed with this rental company.