I booked a double seaview room 6 months in advance, to arrive and be told they had overbooked. Initially they said I could have an upgrade and showed us to a suite, which was beautiful. Within 10 minutes the staff knocked to say they needed to move us to a different room but it was still an upgrade. We were shown to a tiny, ground floor room with a view onto what I can only describe as a building site. Half built fencing with black backing hanging off, bare dirt,ld this was unacceptable and not an upgrade, I was told it was, in fact, an upgrade because it was called an "executive room" (strangely not listed on the website as a room type). It was, in reality, a significant downgrade. When pressed for at least a partial refund, it was insisted that because it was "technically an upgrade" they couldn't offer any refund. As a result we cancelled the booking as ÂŁ135 for one night in a stuffy box room with no view is an absolute rip off. We also missed our dinner booking because of the hour it took to be moved around and dealt with the staff. I also arranged in advance to have a spot in the carpark as I'm a blue badge holder. At the time I was told there should be space, but there's plenty of parking on the street and would be able to park directly in front of the hotel if not. I contacted them on the day to ask where the car park is and they wouldn't tell me, saying to find somewhere on the street and that "Availability can be hit and miss, but there is usually a space available."
