We were pleased with the property. The house was immaculate! On the second day of our stay, we lost all the power due to the storm and never got it back. With no heat and no internet, we had to charge our phones in the car for the rest of the stay (3 days), and of course, we couldn't use any of the amenities in the house. We have yet to hear from the property managers and have received no help, discount, or refund for the property. I would give it five stars otherwise. The situation was handled poorly.