Lovely property. There's a beautiful courtyard that is surrounded by all the room doors. Spacious balconies for each floor surround the building. The surrounding area is that of a downtown that has fallen into ruin. Lots of empty builds. Not pleasing to look at, but the hotel is a beauty despite a downtown that is long gone I paid a few dollars extra to have a room on the river side. It is so nice to eat my breakfast on the balcony while looking at the historic Edmund Pettis bridge which is a block away. The room doors need a coat of paint, but otherwise the property is beautiful. I would definitely stay here again
Limited parking. It looks like it could be a beautiful property - IF - some money was invested in it and the city as a whole. The building connected to it looks to be falling down. Being held up by beams and trusses. Seems like there was one worker per shift, who was hiding. Phones in room didn't work. Worker said it was due to a previous storm. Was not made aware upon check in and also wasn't given internet password. Didn't have any towels in the room upon arrival. Reserved 2 rooms. For one of them, the door wouldn't lock and the other the door wouldn't open. Had to search for a worker, because the phones didn't work in order to call to Front Desk. Worker proceeded to fault me for the key not working by saying I was storing it near a credit card and causing it to lose the program. Breakfast in the morning was the bare minimum and no worker around to approach. The workers, seriously, do not seem to want to be bothered. Selma is in a sad state, considering the history. This trip was to visit my mother's grave for Mother's Day, but this "hotel" depressed me more than that.
Beware when booking. I booked a balcony over the river. Upon arriving they were sold out. There were 5 cars in the parking lot when I left this morning at 5am. When leaving, there was no drop box or anyone behind the desk. Had to leave my room key under the mouse and call them when I was on the road. Beautiful place, clean and comfortable and probably the safest option in Selma. Also, the staff was not at the desk upon arriving, had to wait 10 minutes, and when said person walked in they smelled of weed and talking on their cell phone while waiting on me.
Although there was a heavy gas smell as we walked to our rooms, we were told, "No problem. It's only in the courtyard." The rooms surrounded the courtyard so, indeed, it was a problem. Although we were told breakfast came with the room, there was no breakfast available nor were we given any credit. No working TV. No TV remote. No working telephone. No one at checkout. Room keys expired before we checked out. The incidental charges of $50/room times 2 rooms ($100) were not used but still charged so I need to notify my credit card about having them removed. Hotel was being closed for renovations as we checked out.
There were uncovered outlets and patches on the walls. The food was meh and I paid for breakfast but the cook called out. Staff was not noticeably friendly and I left with 3 bug bites on my arm and one above my eyebrow after sleeping in the bed.
There was a cockroach in the toilet (still alive, but it had been there a while) to greet us, no light bulb in one of our two lamps, and no conditioner in the bottle when I went to take a shower. The nice woman who checked us in gave us the wrong room number also. There was someone in the room, so we had to go back downstairs to figure that out. Otherwise, the hotel is absolutely beautiful! It was hard to see at night though-more outdoor lighting on the hotel NAME should be prioritized.
The St. James Hotel is a beautiful historic building. The options in the area were limited, and the service was slow, probably because we are in the south. I would have liked to have foldable luggage racks, and the drainage of the sink was slow. But I would not want those commas to detract from a beautiful historic building. The room was large and clean.
We arrived late at night and were placed in a double queen room even though we booked a King Room. When we got to the room on the 3rd floor we called the front desk and explained the room was not the one we booked, she told us to come downstairs and it would be fixed. However after getting back downstairs with our 1 year old and all of our stuff we were told the room could not be changed back because a manager changed the room. First because of us being two adults and a child, then it was changed based on the price we paid (idk where they got the price from it wasnât the same as anything we paid). Our room was changed three times without us being notified. First from a King Bed to a King Bed with a couch, then to a double queen room. We were given the option to either cancel the reservation and wait to get our money back or basically just deal with what we had. We were only in town for two days so we didnât want to cancel, rebook, and wait. Even though there was a king bed room available when we arrived, they couldnât put us in that room even though it was what we booked and it showed on our reservation. I suggest calling and double checking that you are getting the correct room before arrival or you might be stuck in a room you donât want or find functional.
Itâs a historic hotel with character. It was reminiscent of New Orleans so it has potential, however itâs Selma. The hotel is lovely and quaint. We felt like we were the only ones there. We certainly were the only ones in the dining room. The bed was fabulous and the room was spacious.
This was not a good stay! There was a roach on our bed so they had to change our room. Once leaving the front desk person didnât acknowledge us and say good morning or ask how our stay was. Iâm big on customer service and she definitely needs customer service training. I will be calling corporate