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Comfort Hotel Sendai West

3.0 star property

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Photo gallery for Comfort Hotel Sendai West

Property amenity
Property amenity
Standard Twin Room, 2 Single Beds, Non Smoking | Desk, laptop workspace, blackout curtains, soundproofing
Property amenity
Combined shower/bathtub, deep-soaking bathtub, hair dryer, slippers

Reviews

8.4 out of 10
Very good

Popular amenities

  • Breakfast included
  • Free Wi-Fi
  • Air-conditioning
  • Parking available
  • Business services
  • Laundry room

Explore the area

View in a map
3-5-11 Chuo, Aoba-ku, Sendai, Miyagi-ken, 980-0021
  • Place, Asaichi Morning Market
    ‪2 min walk‬
  • Place, Sendai Ginza Street
    ‪3 min walk‬
  • Place, Sendai Anpanman Children's Museum & Mall
    ‪14 min walk‬
  • Airport, Sendai (SDJ)
    ‪27 min drive‬

Room options

View all photos for Room, 1 Double Bed, Non Smoking

Room, 1 Double Bed, Non Smoking | Desk, laptop workspace, blackout curtains, soundproofing

Room, 1 Double Bed, Non Smoking

8.0 out of 10
Very good
(22 reviews)
  • 13 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Desk, laptop workspace, blackout curtains, soundproofing

Standard Room, 1 Queen Bed, Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 Double Bed, Non Smoking

Desk, laptop workspace, blackout curtains, soundproofing

Standard Room, 1 Double Bed, Non Smoking

8.0 out of 10
Very good
(5 reviews)
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Superior Room, 1 Double Bed, Non Smoking

Desk, laptop workspace, blackout curtains, soundproofing

Superior Room, 1 Double Bed, Non Smoking

8.0 out of 10
Very good
(5 reviews)
  • 16 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Twin Room, 2 Single Beds, Non Smoking

Standard Twin Room, 2 Single Beds, Non Smoking | Desk, laptop workspace, blackout curtains, soundproofing

Standard Twin Room, 2 Single Beds, Non Smoking

8.8 out of 10
Excellent
(5 reviews)
  • 19 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

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About this property

Comfort Hotel Sendai West

This hotel features self parking, a microwave in a common area and dry cleaning. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, laundry facilities, a 24-hour front desk and a computer station are on-site. Change of towels is available on request
Comfort Hotel Sendai West offers 202 accommodations with complimentary slippers and a hairdryer. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps).

Bathrooms include a combined bath/shower unit with a deep soaking bath and toilets with an electronic bidet. Business-friendly amenities include desks and desk chairs. Housekeeping is offered on a daily basis and change of towels can be requested.

The public transport around Comfort Hotel Sendai West gets good marks from our customers. During your stay, you're just a quick walk from Aoba-dori Avenue. You'll find features such as free breakfast and free WiFi in public areas, plus dry cleaning service.
  • Free buffet breakfast served daily
  • Free Wi-Fi (speed: 25+ Mbps)
  • Self-parking available for a fee
  • Amenities include a front desk safe, locker space and a computer
  • Steps from Aoba-dori Avenue and Asaichi Morning Market
Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces. A vending machine, multilingual staff, and laundry facilities are also featured at Comfort Hotel Sendai West. Parking is available for a fee.

Smoking is allowed in designated areas at this 3-star Sendai hotel.

Guests are served a free buffet breakfast daily from 6:30 AM to 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (JPY 1,530 per night)
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 11 floors
  • Built in 2006
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Deep soaking bathtub
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Toilet with electronic bidet
  • Towels provided

Food and drink

  • Electric kettle
  • Refrigerator
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Laptop workspace
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child aged 12 years old or younger stays free per registered adult when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100-10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: JPY 1530 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, mobile payments and cash
Mobile payment options include: Alipay, PayPay and WeChat Pay
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Front desk staff will greet guests on arrival at the property.

We should mention

  • One child aged 12 years old or younger stays free per registered adult in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Comfort Hotel Sendai West
Comfort Sendai West
Comfort Inn Sendai
Comfort Sendai West Sendai
Comfort Hotel Sendai West Hotel
Comfort Hotel Sendai West Sendai
Comfort Hotel Sendai West Hotel Sendai

Comfort Hotel Sendai West Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 159 out of 375 reviews
Rating 8 - Good. 148 out of 375 reviews
Rating 6 - Okay. 49 out of 375 reviews
Rating 4 - Poor. 16 out of 375 reviews
Rating 2 - Terrible. 3 out of 375 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Hon

Liked: Cleanliness, staff & service, amenities
Clean room but small .. tight. Great service staff
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Chiemi

Liked: Amenities
Great location. A few minutes walk from the station and everything is near by
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

marilyn

Liked: Staff & service, amenities, property conditions & facilities
Food was excellent, staff very pleasant!
Stayed 2 nights in Apr 2023
Verified

8/10 Good

Kwong Ming

Liked: Cleanliness, staff & service, property conditions & facilities
Very good, close to the station and providing complimentary breakfast.
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

Norona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is perfect, near the station but quiet, there is convenient store, car rental company and restaurants around.
Stayed 1 night in Oct 2024
Verified

6/10 Okay

SHINICHIRO

Disliked: Property conditions & facilities
The location is very nice!!!
Stayed 1 night in Jul 2023
Verified

10/10 Excellent

Chookiat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location near station.
Stayed 4 nights in Apr 2024
Verified

10/10 Excellent

Victor S H

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly recommended, Money worth.

Good location, comfortable room, superb breakfast.
Stayed 2 nights in Apr 2023
Verified

10/10 Excellent

Norona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location with nice staff! Walking distance from Sendai station to hotel in 5 minutes, lots of restaurants and big shopping malls around. The hotel provides free breakfast and the room is clean.
Stayed 1 night in Oct 2024
Verified

8/10 Good

Hon Nam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, near station. Room is small but adequate.
Stayed 1 night in Nov 2023
Verified

4/10 Poor

Andrew

Liked: Cleanliness
Disliked: Amenities
Centrally controlled air-conditioning is terrible. Let you guests decide how warm or cool they want their room.
Stayed 1 night in Oct 2025
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent location.

Old building but they kept it clean. Friendly and helpful staff. Very convenient location from and to Sendai Station. It has laundry facility at cost, simple breakfast is included.
Stayed 5 nights in Oct 2024
Verified

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Just few minutes walk to JR station. Room is typical Tokyo small room but clean and sleek.
Stayed 4 nights in Oct 2024
Verified

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very close to the JR Sendai Station and the main shopping arcade in Sendai. The price is very reasonable, especially given that breakfast is included. There are also coin-operated washing machines and dryers (four each) and free storage lockers which you can use even after check-out.
Stayed 2 nights in Mar 2024
Verified

10/10 Excellent

Pak Cheung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall is good.
Stayed 2 nights in Feb 2025
Verified

8/10 Good

Walter

Liked: Cleanliness, staff & service, amenities
Regular japanese hotel, breakfast included. The personnel is kind. The position of the structure is good
Stayed 12 nights in Feb 2023
Verified

10/10 Excellent

CHENG-LUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good
Stayed 3 nights in Jun 2025
Verified

6/10 Okay

Nai Shun

Property is a bit old
Stayed 3 nights in May 2024
Verified

8/10 Good

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 5 nights in May 2023
Verified

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good service - you get what you paid for

The toilet was somewhat small, and there was a step at the entrance that caused me to trip a few times. The breakfast was nutritious and offered a variety of options, though the selection remained largely the same with only minor daily changes. Overall, the service and hospitality were excellent.
Stayed 5 nights in Dec 2024
Verified

4/10 Poor

Elle

Liked: Cleanliness, staff & service, amenities
The bathroom was extremely small and toilet makes extremely loud noise when sit down on the cover. The bed was small for two. The staff were nice and courteous.
Stayed 2 nights in Oct 2022
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service

Could be better

The air-condition is a bit hot in winter. The space is enough for 2 alduets and 2 children. The hotel is not modern.
Stayed 1 night in Jan 2023
Verified

6/10 Okay

Dave

Disliked: Cleanliness, property conditions & facilities
The front desk staffs were very nice but the cleaning staffs were unfriendly & do a minimum job. The air conditioning unit was very dusty & some of the corner/hidden-area furniture surface has not been wiped for a while. The property needs to be updated & train the cleaning staff. The breakfast service & 24 hour coffee service was great. The location is close to the Sendai station but nice & quiet. Although it’s a business hotel, it’s small even for a Japanese business hotel standard. Don’t expect the Comfort inn size from US. Also, the check out Time is 10 AM but if you booked through other site, it’s 11 AM. I don’t know it’s Expedia who’s cutting the cost by agreeing to this or it’s the hotel who’s giving only this 10 AM check out to Expedia but that didn’t settle very well with me. The hotel charged 1,000 Yen to extend the check out for 1 hour upon my request.
Verified

8/10 Good

WAI HING

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
酒店在仙台站西口，離車站很近，出行很方便。 房間清潔乾淨、舒適。 我對這次入住很滿意。
Stayed 2 nights in Mar 2026
Verified

8/10 Good

Hiroko

Liked: Cleanliness
客室きれいでした。
Stayed 1 night in Feb 2026