I selected this property because it had a pool and a golf simulator. The pool, was very small but worked to keep two kids under 7 amused for the 4 days we were there. Unfortunately, the golf simulator had no instructions and when I reached out to the property manager they were unhelpful. They directed me to contact the owner of the property- but never provided the contact info. They said they would dispatch someone to come take a look, but never did. When I followed up they said that there was nothing they could do and for me to contact the property owner. I reached out, but never heard back. Really disappointing considering the cost of this house.
Overall the interior of the house was clean. However, itâs been poorly maintained. There are many things that are broken.
All the technology in the house needs to be refreshed. Each room had 4-7 remotes, most without batteries. The bunk room large TV would not power on. The TVâs on the bunks had to share a remote- which meant changing volume and channels was precocious.
The tv in the main room had challenges. I ultimately was able to get the cable to work on this one, but nothing else. The TV on the deck would randomly come on- assuming when the TV inside was powered on.
The fireplace timer on the deck did not work- so you had to manually turn it off. The outdoor sofa was poorly maintained. Cushions were stained and the sections of the couch were not connected.
The kitchen was poorly appointed for cooking supplies. Zero baking sheets were available, there were not enough pots to cook a simple meal for a family of 4. The dishwasher bottom rack had a wheel missing, making it impossible to move when any dishes were in the bottom.
I would not stay here again. I will likely never use VRBO again as they were unable or unwilling to help me resolve the issues. I will most definitely not rent from Elk Springs Resorts - who were unhelpful, misleading, and left me with false timelines for resolution.