From the moment we booked the home, to the moment we checked out, our experience was first-rate. Our group consisted of 8 adults and 10 children (ages 5 - 15). It was an extended family vacation to celebrate Christmas. The home is immaculate- clean, cozy, and luxurious. Every room was furnished & decorated beautifully. From the youngest to the oldest- all were excited to stay for the week. There were plenty of spaces for everyone to play, to share meals, or just relax and hang out. The kids watched movies, played board games, swam in the pool, & made smores on the deck. We've stayed in a lot of large vacation homes over the years, and the kids absolutely LOVED this one. The bunk setup was one of their favorite things. The home is located within minutes of a Walmart, Tanger outlets, and plenty of restaurants/shops. It's 4 minutes away from the Parkway (the main touristy road in Pigeon Forge). It was super convenient to grab a forgotten item, go out for a meal, or find entertainment.Communication was flawless. Chris was quick to respond before, during, and after the stay. We really appreciated the handwritten Christmas card, snacks, and surprises for the kids! The only downside we can come up with is that the home is in a neighborhood that is currently under construction. We were not bothered by any construction noise during the day, and there was none after hours. We highly recommend this home & would book it again in a heartbeat!