We had a wonderful time at "Escape from Reality" with a few exceptions. Upon check-in, the code we were given to enter the door did not work and a lightning storm was happening (obviously no one could control that, just made the situation more challenging). Our contact for the location was wonderful at staying in touch ahead of our arrival and was easy to reach out to with quick turnaround in responses...except for when I reached out about the code. Ultimately we waited roughly 30 minutes before I found another option for a contact and the assistant contact was able to help. Overall, a very minor glitch in what was otherwise a fabulous stay. One thing to note: if you'll be using the sleeper sofas and will need additional sheets, they were left in locations that weren't very obvious (i.e., not sitting right on top of the couch or in a closet). One set of sheets we didn't find until we were doing our last pass of the house before leaving. Be sure to look high and low for the plastic sacks with sheets in them--one was under a corner table in the living room and the other was on a small tv shelf alongside the cable box.