6/10 Satisfaisant
Kelli b.
9 avr. 2026
Les points forts : Propreté
As there were several issues that impacted our experience. There were multiple maintenance and usability concerns that should be addressed. Which we did reach out to management for our concerns. The upstairs bathroom lacked basic necessities such as hooks, storage and a handle on the inside of the door. These are simple additions that would make a big difference for guests.The upper deck was not clean, and the seating provided was inadequate. If the space is meant to be used, it should be maintained and furnished with proper, functional chairs.The hot tub was also an issue. With the number of guests we had, there should have either been additional chemicals provided for midweek maintenance or clear instructions to bring our own. Offering to service it mid-stay for an additional 50 was not appropriate. The grill was dirty and did not function properly, which made it difficult to use as intended.Internet service was unreliable throughout the stay. While we understand that outages can happen, this was not solely due to the provider. If lower-tier internet is being used, guests should be informed ahead of time to set expectations.Trash capacity was insufficient for the length of our stay and number of guests. A midweek pickup or larger capacity would have been helpful.Additionally, we found a roach in the upstairs bathroom. When this was reported, management was unresponsive and did not offer a meaningful solution.
Kelli b.
Séjour de 7 nuits en mars 2026
