We loved the cabin, but were thankful to have a vehicle that could handle the trek up the mountain to get to it. There was a pool ball missing and a broken ironing board that they brought to us right away, so very friendly and prompt service. The ONLY thing we had an issue with was the heat, it would not get that warm in the cabin. We are from the midwest, so we can tolerate cold, we just had no idea it would get as cold as it did the one night we were there and either the heat could not keep up or it was not working properly. Otherwise, it was absolutely breathtaking, plus we were about 15 minutes from the touristy stuff in Pigeon Forge and about 20ish away from Gatlinburg, so it was an amazing stay, and we will definitely be back.