The property is beautiful. Up until time of arrival, customer service was excellent. Once I arrived, because of the frigid temperatures, the pipes were frozen and there was no running water my entire stay. Previous cleaning service forgot to leave water running. I notified management, and the response was basically "it is what it is". I want to give this place another opportunity because of all of the positive reviews it has attained, but no running water to wash, bathe, flush toilets for a family of 5, was not a good experience at all.